Bought a TV and sound bar prior to Xmas to watch t...

Bought a TV and sound bar prior to Xmas to watch the Christmas films

Soundbar doesn't work

Have spoken with customer service now FOUR times who have promised an engineer. Not a single visit, return call, call to see how I am getting on.

Have now called for the 5th time to find them closed on Saturday. It now nearly 1 month since I bought the Samsung TV and soundbar and if someone doesn't contact me Monday I am getting a refund - you can unscrew the TV from the wall too.

If you can PLEASE get this combined package working I will happily remove this review as I dont like leaving it - but I seem powerless without it.