Magnussen Lexus of Fremont Reviews

Christina was excellent in being my service consultant. Never felt rushed and even delivered my car earlier than I expected. It was worth my time coming from Millbrae for the service.

New to USA, we bought a used LEXUS GX 470 from them. It was the first week of June 2017.
The vehicle had a slight crack in the dash, which we accepted as it was an old 2005 vehicle.
However, barely 2 months later we found out that Lexus did a free replacement, and the window expired May 31st
Lexus of Fremont had this vehicle for over 3 months with them, during this period, yet they never bothered to fix it.
When we purchased this in first week of June 2017 they could have just pushed it to lexus to get it done(at no cost to them), but I guess out of laziness and unwilling to spend time on a cheap purchase they decided not to bother.
Leaves a bad taste in your mouth. This is not even about price or bargaining. This is about going a little bit ahead and doing a little bit more for your customer. Just because it was a cheap used car, the dealership felt we were not worth their time.

EDIT: Accept your apology. All we ask for is that in future, when you have a used vehicle in your inventry, please make sure all recalls are done. Buyers may be unaware of recalls and may miss out on the window as we did in 2017

Nice showroom and great customer service just to sum it up! Price range is fair and sales team is not over aggressive. If you are just browsing the no one will come and bother you except just simple greetings! But once you book an appointment it s total dedicated attention to customer needs. Our sales consultant Shane was super easy to converse with! We were between lease vs finance. Shane helped with numbers on both sides. All in all, it was great & easy car buying experience! Definitely recommended!

Great customer service. I will recommend to you my friends!

Just leased a car here. Kathleen is very helpful, and fun to talk to!

Great experience. Huge shoutout to James for his excellent customer service.

Wanted a very specific model, color and option package that was apparently hard to find. Shane Sorge found one (!) and we had a perfect transaction. He was very friendly and helpful. When I took possession, Martie Martin took much time helping me learn how to use the unfamiliar accessories. Thank you to both of them.

As always, the service, knowledge, professionalism, was awesome and more. My service person Abied Yasin and the others that assisted me were beyond supportive and helpful. This is the way it has been ever since I take my car for service at Magnussen Lexus.

Service here has always been consistently great. Phat Lam was very helpful and professional... Thank you as always!

The could not find the interior and external color combination my wife wanted in the State of California but they found one and had it shipped to them from out of state.

Shane took extra time to make sure my wife understood everything about the new features and even told her to call him to set up the garage door opener when she got home. Great service.

***do NOT sign anything until you know what you signing! They robbed me about 1500$. negotiated 4000$ off on a suv, loan paper/contract shows only 3800$ off, they told you Nitro for tires and Ding Coverage (you don't need it) = 1200$ is included with the price of the car, they LIE to you! They be charging you 1200$ on your loan contract! Ask them to print out the contract on paper or look at their computer to make sure everything is correct before signing anything! You been warned. I do not recommend this shady dealer!

Made appointment at 1120am for 45k service and estimate time was 2 hours 30mins. I decided not to take a loaner because didn't seem to long and tons of place to eat and hangout near by. Car was finish at 330pm and I paid through online system but I wasn't notify the process of picking up the car. 4pm finally told them that I paid online I'm ready to pickup. I spoke with my shuttle that they have roughly 20 walk ins. Do appointments matter anymore? Staff is not very helpful. 430pm asked again to pickup my car finally got it back. Will not be doing anymore service at this location.

Robert Sun was fantastic to work with from Start to Finish. He gave my wife a nice token and help me get a discount for some Lexus accessories I needed. It was a smooth transaction all the way.

I only go to Magnussen Lexus of Fremont and continue my visits due to the friendly staff and the awesome hospitality & professionalism of Michael Start (Service Manager). Highly recommend him! The only thing that could make the experience even better is if I could test drive the LC500 next time :)

Went in for a routine scheduled service after setting up an appointment 2 days prior. Was greeted shortly upon arrival by a service rep. The car was serviced, washed and returned at the promised time in 2 hours. The facility had a quiet area for me to work while waiting.

Thank you! Phenomenal customer service by Neil Chandra. Very thorough when answering my questions. Listened to all my concerns, very personable and knowledgeable.

Everyone was friendly and created a relationship that was build on trust. They truly listened to our needs, not pushy, and very interested in building a long term relationship. We will definitely buy another car from them in the future and have told many of our friends how great the dealership treated us. We will be sending many referrals to Magnussen Lexus.

Robert is very nice and professional. He helped me select the one that is most suitable for me and gave me the lowest price. He also explained the features of the car thoroughly. I'll definitely recommend him to my friends.

I've had my share of issues with car dealers in the past ,but Chris Lin showed me all dealers aren't the same and assisted me in a smooth honest transaction.Thanks

My recent sales experience was a pleasant surprise. I had received an email from Lexus offering to buy my 2017 300H and replace it with a 2020 300H with no cash out of pocket and a lower monthly payment. Seemed to good to be true but I met with Gabe Hernandez and found not only was the offer valid but that they would extend it by a day to accommodate my travel schedule.So I now have a 2020 Lexus with all the improvements Kudos to Gabe for making the process easy, efficient and pleasant.

This is a Premium Dealership, they are very polite and friendly. I'm so happy we bought our new Lexus here. I highly recommend you at least visit. Ask for the fleet Mgr.

My service advisor, Scott Powell, was very helpful, courteous, and professional! I also appreciate getting a loaner which enables me to carry on with normal errands, etc.

Service is OK, but the waiting time is a little bit long.

Worsted service. I need to cancel my warranty and maintenance service because my car got total lost. At first, I must call so many times to make appointment but no one helped. Until I came for third time to meet them so one of finance managers helped me to fill out the form and sent it. After 6 weeks, I received letter from contracts administration informing that my refund is processed. I called them again to ask about the check, but they said my refund was issued to lien holder. They said I requested to send it to lien holder, but I did not. So I tried to call them again but no one pick up my call. So you should be ready to contact them again and again if you have other services without purchasing.

Shane was great, he provided me with everything I needed. He is a great sales Manager.

People there are more friendly than other dealers in the South Bay Area. Very professional and polite.

Service performed on our Lexus and everything went perfectly. Felt like Lexus did a great job during this quarantine and I was happy to see everyone distanced and using safety guidelines all through the service department. Yvonne Atalig helped me get the car in and out of service quickly and everything was smooth. Thanks Lexus of Fremont!

Awesome service. Thanks a lot Shane and Monty to make my purchase a wonderful experience

While visiting the Bay Area, my partner and I decided to stop by Magnussens Lexus during some free time. We were thinking about purchasing a car in the near future and liked the idea of looking at Lexus vehicles. Shane Sorge did a wonderful job addressing any questions we had. If you are looking for a dealership that puts the customer first, check out Magnussen and be sure to ask for Shane!

Thanks Shane!

Very professional, understanding and listen to your needs. Accommodating.

Ease of making appointments. Service done on time and no surprises. Waiting area clean and spacious. Excellent work always

Fairly price and nice service. They were ready for our appt and courteous.

Jason was very helpful to listen what we need and get us the right car very fast.

Bought my new Lexus LS 460 here Memorial day weekend, Reasonably priced, Friendly, Professional Salesman, Deal went smoothly, Financing was fast and got the payments I can live with.

I beg to differ to all the positive reviews posted here.I went to look for Lexus SUVs today afternoon and to my dismay , I could'nt get any help.Not many salespersons were busy, but still did not bother to feel us welcome or show some interest towards customers.This is the worst experience i had to go thru but thankfully it made my decision very easy for a better deal at someplace.I would never recommend this place for anyone in the future.

We bought our car from Magnesium Lexus s yesterday. Gabe was an excellent sales man. He was very patient with us throughout the process from test driving the cars to completing the purchase. I got the SUV I wanted, the color I wanted. I received excellent customer service. Gabe went above and beyond to ensure I would be able to drive my car home yesterday. Alex in finance was also great, he patiently explained the process and additional options and protections we could purchase. I would recommend Magnesium Lexus and especially Gabe and Alex.

The best experience! Dealing with Neil Chandra made my experience with Lexus satisfying and rewarding. No pressure and an abundance of knowledge. Highly recommend!

Although I had scheduled for the service and they were aware of my need for a loaner car, I was kept waiting for 2 hours (9:00 - 11:00).
I was at Lexus due to a recall, My car has not been fixed and the problem is still there. The engine shut down by itself and I worry if it may cause a traffic accident or it may affect my safety!!! I have called them multiple times but I couldnt get hold of the service advisor.
The service you receive from Lexus in Fremont is not acceptable. I had another poor experience at this location.

I have one suggestion. The last two times that my husband picked up my car, he had to wait at least ten minutes for the car to be brought up. The car should be available to the customer immediately.

I purchased a front right brake caliper for a Lexus IS F from Lexus of Freemont via their partner LexusPartsNow.com a.k.a. Auto Parts Prime a.k.a AUTOBEST International Corporation.

When I received my package I found that the part that I received is not the part that I ordered. I ordered part #47730-0W030, which is a front RIGHT brake caliper, however I received #47750-0W030 which is a front LEFT brake caliper.

Looking at the box, I can clearly see the issue is due to someone at Lexus/Toyota mislabeling the box. On the box is a correct label '47750-0W030', however, newer labels have been placed over top incorrectly labeling the part as '47730-0W030'.

You would think this would be a simple case of returning the item; however, after two weeks of emails and expensive phone calls late at night (I'm in Australia), I've been informed that Lexus of Fremont accept no responsibility for shipping the incorrect part and I cannot return it. It cost me $140 USD in shipping. You would think some level of procedural quality assurance would be included in that cost? Obviously not.

I now have a $630 USD paperweight that is a low wear item, for a rare car that might take me years to sell privately. I also still need to source a front right caliper while my car sits on axle stands. Thanks guys!

Mr. Veerman was the service consultant who assisted me when I have my RX 350 serviced last August 12. While waiting at the service center, I noticed that the facility is very tidy and everybody is attentive to customers. I have my car back on time as promised by Mr. Veerman, car is spotless and no oil in steering wheel or shoe marks in the floor mat. Also all the plastic clips in the engine bay are intact. I will always have Lexus of Freemont service my car. Due to punctuality and excellent customer service, period.

Great service , as always, by our friends at Lexus of Fremont !

We felt very comfortable working with Eric. We had not purchased a care in about 20 years so were a little nervious about the process. We got the car we wanted and are very happy with it. Joey was also great helping us through the process. Wayne and Beverly Fogle

Great service all around, staff members here are attentive to details.

Our experience with Magnussen Lexus of Fremont was exceptional. Salesman Ron Towle was patient, thorough, professional, and personable. Extended warranties and maintenance were a nice bonus to a fair price for this 2015 Lexus ES 300h. Happy with the car and would highly recommend Magnussen of Fremont to other interested buyers.

Jimmy Wong, My best sales man, Please ask for him if you looking for Lexus.

Arnold at magnussen lexus of Fremont service department is the best of the best !! I purchased my Lexus I S3 50 with Shane which is one of the best decisions I ve ever ma I purchased my Lexus I S3 50 with Shane is one of the best decisions I ve ever made Monty Munoz the manager of the service department always goes above and beyond just like Arnold and all their friendly staff there at magnussen Lexus I wouldn t go anywhere else but there

This was hands down the best car shopping experience I've ever had. Currently, I was in the market for a Lexus IS350 Fsport and after researching and shopping around, which is hard because these cars rarely come on the market, I ended up at Magnussen Lexus of Fremont. This dealership is amazing! It enjoys some of the most delightful people out there as well as a great selection of cars. I worked with Shane S. and he was very respectful, straightforward and honest. He took very good care of my mom and me and showed us service that you rarely see in auto dealerships, and I ve seen it all. From the communication prior to me coming in to the communication after purchasing the car I couldn t be more pleased. Quick responses, detailed explanations, personal experiences with a similar vehicle, and just great customer service made my experience very stress free. And we all know how stressful it can get buying a car. Big Thanks to Shane S.! I highly recommend this dealership. The interactions with staff put themselves in another class. They see the customer s point of view, which helps alleviate any stress you may have and to get you the best possible experience and car you want.

I highly recommend Jim W. at Magnussen Lexus of Fremont. Regardless of what model you are looking for, Jim will help you get it at great service. Jim is a decent and knowledgable Sales associate whom you want to go back to for your next car purchase.

Came in to look at a few cars and received excellent customer service by Neil Chandra. If you ever go in, make sure to ask for Neil! Very accommodating and knowledgeable, and does not pressure you into buying anything you're not comfortable with. It was the first time we had an enjoyable experience car shopping, thanks to Neil!

very pleasant dealership, occupies huge area hence they have impressive inventory. Eric DaSilva spent plenty of time with us and we purchased 2015 Lexus RX 350 there getting excellent deal.

Always a pleasure to go. Very fast and friendly staff in sales and service dept.

I've had a magnificent experience of purchasing.
I worked with Shane Sorge, that was pretty straight forward and gave me peace of mind, which is a great value for me.

From my first contact with sales manager Mostafa Khweled over Internet chat on Magnussen's website, to onsite meeting and looking at various models and options and car selection, to delivery and training on the purchased vehicle, I had the most enjoyable and comfortable experience.
I highly recommend Magnussen's Lexus of Fremont to anyone looking to purchase a quality automobile from a dealership who appears to be highly oriented towards service and customer satisfaction.

I was trying to look for a car for my first year of college and Neil Chandra really made the experience so much easier and understandable. He knew that I would need a car that would be perfect for both commuting between home and school and that can also easily handle campus driving. Even though I didn't buy a car he was extremely knowledgeable and answered any questions I might have had. I would definitely recommend Neil Chandra to a friend interested in Lexus, or even any other car really.

Very accommodating and friendly staff. Facility is very nice. Car was spic and span when I picked it up.

Very relaxed sales and finance experience. You just get a great deal without all the drama. Would recommend to anyone in the market for a Lexus.

Recently I bought my third Lexus, but this time from Chris Lin of Magnussen Lexus. I used to get my IS 250 service here & have to say it's a great Dealship. His mgr Monti Singh was very helpful too. I am very picky buyer & don't like to be pushed. Chris was nothing but professional, great knowledge, made buying a car great experience.
I want to take a minute & Thank Chris, Monti & sevice department.

Thank you

The easiest car buying experience EVER! It was time for a new car for my mom, and we already knew which car and color we wanted, the Lexus 2014 ES350. We had test driven the car at the Stevens Creek Lexus, and ended up buying the car with Chris Lin at Magnussen's in Fremont. Chris and I did most of our negotiations via text message -- started the discussions on Monday, and wrapped up the next day. He was able to offer a great price, and was very eager to earn our business, unlike the sales person at Stevens Creek. We came in on Saturday the same week, and were in and out of the dealership within 1.5 hours. The technology presentation took about an hour, and paperwork approximately 15 minutes at most. The fastest and easiest buying experience I have had with a car.

I highly recommend working with Chris Lin for those who rather handle any negotiations/sales remotely (via phone, text, e-mail). Thanks again Chris, and i'll refer anyone looking for a Lexus to you in the future.

My service consultant Vener Padilla was awesome. Their front desk person greeted with a smile. Everything on the car was done to my satisfaction. I have been going them for the last 30 years and a proud owner of Lexus.

Friendly staffs, it has a good atmosphere and convenient location!

I've been visiting this place for my car service needs for over 5 years and have always found their service quality to be phenomenal. Especially my service rep: Weis Popal, always goes above and beyond.

Can't get the kind of service any place else. Monte and his staffs are the best!! Been going there over two decades!!

Like the service person, Matt. He is extremely helpful.

Scott is a great service rep. In and out in an hour, to get my headlight replaced (same day appointment). Great staff overall, been a customer for 10 years.

Slow service department! Made an appointment, and it still took them over 4 hours for an oil change and to make a spare key. They didn't even do a good job on the car wash - I had to clean the side mirrors myself afterwards.

I went car shopping a few weeks and Neil Chandra was very Helpful! He was very polite and knew exactly what he was talking about. His customer service was great! I would reccomend him to anyone wanting to shop at Lexus!

Excellent dealer massage parlor coffe water tv news computer good service what more can you ask for in life

I received excellent service from Phat Lam, Service Advisor. My vehicle was serviced as per my expectations. All Service Department employees of Magnussen Lexus of Fremont provide best customer service. Please continue to be the best in 2020 and beyond, wishing you all and your families a very happy New Year!!

We have never wrote a review in buying a car, but there was one person that is worth to mention, Anthony Huynh. He was very patient, professional, and helpful. He was not pushy at all. We first looked at pre-owned vehicles and test drove three pre-owned vehicles. We ended up buying a new Lexus RX 350. Anthony helped us choose a beautiful color. We are very happy with our purchase, and we will definitely recommend Anthony to whoever is in the market for a Lexus! Thank you Anthony!

Eric da Silva is a wonderful person to work with, very honest, forthcoming and knowledgeable. We closed our deal within couple hours. I would recommend anyone who is after lexus give Magnussen Lexus of Fremont a try and reach out to Eric.

This is a good dealer. They explain things I do not understand well.

I always get my Lexus serviced here. I like both the customer service as well as the service on the car is This time thanks to Greg Veerman for taking care of me and my is350 where the part took long to come. Also like the loaner option that you have here was useful while my car was getting repaired for 1 week.

i had a10,000 miles service at Magnussen Lexus of fremont a week ago. It was done very well, and I erecommend this place for your next service.

JN

Phat was friendly and helpful. Thank you for your help!

Excellent service for six months maintenance and two recall fixes.

I came in work with Allen Wong, but did not get what I wanted, left to other Dealer

Friendly and professional services. Trustworthy dealership!!

Service is good and the service advisor is friendly and courteous.

I have been a long time Lexus customer, which I'm on my 3rd lexus vehicle. I usually go to my local lexus dealer near San Francisco, but I was so amazed and happy by the great customer service provided by sales representative Fred Omar at Fremont Magnussen Lexus that I made the drive from San Francisco to Fremont to buy my 3rd lexus from him. He greeted me right away as I walked into their business. He took great efforts to answer all my questions and concerns. He listen to me about my wish list and he spent alot of time with me searching their inventory to find the right car. He did not pressure me at all to purchase something I didnt want. He let me think about it over night and did follow ups with me by phone answering more questions. He stayed late to allow me to pick up my car as well (way beyond his scheduled time to go home). He did additional follow ups and services after my purchase to make sure I was completely satisfied. I honestly experienced the best customer service by Fred Omar at Fremont Magnussen Lexus. I would highly recommend him to anyone looking at any lexus vehicle. I really hope the store manager of Lexus of Fremont Magnussen reads this post because Fred Omar truly is an example of excellent customer service.

Very rude service department.. they wont listen to what our concern is about our car. All they will say is they are "EXPERT"..At some point they act like they are doing us a huge favour. But they should keep in mind every service they give is prepaid called "WARRANTY".....

I had an amazing buying experience with Shane he was very helpful and very patient I will totally recommend him to all Bay Area people looking for Lexus. Thank you so much!!

I was helped by Shane during my visit to Magnussen Lexus of Fremont. He was friendly and very informative and answered all of my questions. Shane was professional and did not pressure me in making my decision at all. He made sure I was able to purchase the vehicle of my choice in the most efficient manner! I felt like I got a great deal and love my new Lexus! Shane stayed over his shift and made sure we were taken care of. It made my car buying experience really positive and I would recommend this dealership and Shane s service to anyone looking to purchase a vehicle!!

This is my first time purchasing a Lexus and it was a great experience. Austin Pann helped me with everything and made sure I was satisfied with my new Lexus NX 300 F Sport. I am so in love with the car and appreciate the awesome customer service!!!