Magnussen Lexus of Fremont Review

Brandon was the mobile service person for my Lexus. He did a wonderful and professional job. Showed up on time and kept me up to date, service was efficient and thorough!

When I came in to look for a new car I had the pleasure of having Neil Chandra work with me. He was very personable, and respectable. I felt very confident with him by my side, that I was choosing the right car for my family. I recommend not only this beautiful dealership, but Neil Chandra the next time you're looking for a car!

Jim took good care of me and is giving me a fair deal.

Great customer service, timely response, and supportive staff.

I am happy to buy new 2017 RX 350 from Fremont lexus it was good deal and my sales associate Shane he was awesome and very helpful and no husel thank u for everything and I recommend this dealership as well .

Yvonne made my maintenance visit simple, safe, and easy especially in this pandemic. I came in for my appointment, she greeted me, and clarified all the steps to move forward with my visit.

Great dealership with multiple dedicated sales professional experts motivated to help customers and buyers.

Christina was excellent customer service and the greeter was nice!

Very rude online sales responses. If you re looking for snarky responses from an incompetent agent who does not take the time to read your emails then ask for Jenny!

Phat took care of me when I took my ES 300H in for service. He's easy to talk to and this Lexus dealership is by far the best I've visited in terms of service, cleanness, and amenity. I had my other cars serviced by BMW and Mercedez next door and they night and day.

This was hands down the best car shopping experience I've had. Recently I was in the market for a Lexus and after researching and shopping around I ended up at Magnussen Lexus of Fremont because they were a cut above the rest. They were respectful, straightforward and honest.

Jennifer H. was my main point of contact and she helped me obtain the exact vehicle I wanted and provided the necessary information I needed along the way to make an informed decision. She was always quick to respond and very patient. The way she worked with me throughout the process was nothing short of brilliant. I am very grateful to have had someone like her help me with such a big decision and a sometimes stressful process.

Sonny A. and Mike C. helped me out once I got to the dealership. They were real down-to-earth folks. Their hospitality was nothing like I've ever experienced at a dealership before. It was genuine. While the car was being readied I had the chance to chat with them and not once did I feel like a customer speaking with sales specialists; Instead I felt like I was having a person to person conversation. They collaborated to ensure that my experience at the dealership went as smoothly as possible.

Bret C. finalized the paper work and when things didn't make sense he took the time to break it down so that I understood. He was very knowledgeable and to quote him "I rather you understand the numbers now so you don't go home and wonder what happened". I've had this happen to me before and it was not a good feeling.

Thank you Jennifer, Sonny, Mike, and Bret!!

Do I recommend this dealership? Without a doubt. There is a synergy among the folks at Magnussen Lexus of Fremont that makes them great. Everyone I interacted with showed thoughtfulness on their part and it's as if they put themselves in the customer's shoes to ensure you get the best experience possible. Don't take my word for it. You can go experience it yourself.

Had an awesome experience with Neil Chandra. Excellent customer service!!!!

They know their stuff here. Always a pleasant experience whenever I visit.

Greg was extremely helpful. I only wish the wait was shorter, but I guess everyone was busy.

I just purchased a GS430 from Neil Chandra at Magnussen Lexus. This is the second vehicle I have purchased from him during his tenure at Magnussen and I can honestly admit that I totally trust the process and the service provided by Neil at Lexus. He is an awesome sales person.....not overly aggressive, very informative and very patient throughout the entire deal. I was very impressed not only with the negotiation process, but also the delivery and the follow up. Because of Neil, I am a huge Lexus advocate....keep up the great work and thank you for putting up with a "tough customer"..!!

Our sale agent, Steven, is not very responsive to email or phone call. He is also not very good in term of technical skill regarding Lexus.

I worked with Fred Omar and Auston and they were both excellent. I would Gladly deal with both of them in the future.

Thanks Guys.

Jack L. Brown

Reception staff is helpful and take initiative to ask for my need and arrange service expert to follow up. Job well done and within time promised. LYFT shuttle service is arranged between my office and pick up after maintenance. pleasant experience.

UPDATE: I have finally received a phone from the their General Manager.
No names here. He had thoroughly explained the situation. Apparently, they are going through a transition at the moment, since the dealership was sold. It's not longer Magnussen, but it is now Lexus of Fremont.
The General Manager was a very nice, considerate and a great listener.
He and I came to an agreement and this is why I am rewriting this review. I am not going to list what was agreed, but it was a very mutual agreement. I have changed my mind about the dealership and I think the new owner is a good one. Although the terms of the loan cannot be changed or modified, I am still satisfied with the product that I have. Lexus is a great brand and the car that I have is a great and wonderful car. Love driving it and same goes for my wife!!! I have edited this review a second time. Thanks everyone at Lexus of Fremont!

I've been a Magnussen s customer for almost 8 years. I have been interacting with many service advisors at this dealership. However, Vener Padilla really stands out from this crowd. He is the best and the friendliest people over there. He takes care of his customers well and always keep up with what he promises. Thanks for all your help, Vener!

We received excellent service, and our service advisor Scott Howell is super professional and helpful. We are very happy about it.

My experience at Magnussens Lexus was great thanks to Neil Chandra who delivered exceptional customer service. It s always great to meet someone who actually listens to what the customer is saying and not just trying to make a sale. I would definitely recommend him.

Very nice dealership. Great inventory. Came in today to get some idea on a car. Greeted by Fred Omar. He is very professional, honest, friendly, and no hazzle. We were not expected to buy a car, but Fred worked with us and came back with a reasonable deal. He showed as the comparison with MSRP and Costco member prices. Then he show us his best price. The process was fast and painless. Thank you Fred for the great experience.

My mother was in the market to purchase a quality used vehicle without applying for a loan. Our sales rep Eric da Silva was excellent in explaining the vehicle prices and Thanks to Eric we were able to get the vehicle my mom wanted at good price, along with a $100 gas Card, 30 day extended warranty, and 1 year of roadside assistance. Eric da Silva and Brent were outstanding in working with my mom so she left completely satisfied with her new vehicle. Highly recommend Magnussen Lexus if your in the market for a quality vehicle and excellent customer service. Thank you to all the staff at Magnussen Lexus that helped make this vehicle purchase quick and easy.

When it came time to look for a new car, there was no question as to where we would start looking. Neil Chandra was great at listening to my wife and I's needs and wants. Chandra gave excellent service and was very professional.

It was the best experience i ever had in any car dealership. Finance manager Bret and Manager Andy made the experience smooth. Thank you. Highly recommend them.

Magnussen of Lexus was great as I purchased my first new car in 17 years. My last car was a 2000 Forerunner which has served me well. Staff was not pushy, patient, answered all my questions and continue to be available as questions arise. I was reminded why I went to Magnussen in Palo Alto 17 years ago. I tried other Toyota/Lexus dealers, but I did not like the vibe. When I went to Magnussen of Fremont, I literally had to walk in to find a salesperson after 20 minutes because I was on a phone call discussing the car with my son. I was told they saw me when I arrived, but saw I was on the phone and was waiting until I was free to speak with them. Great staff. I love the approach of Anthony Huynh! Javier, his assistant, patient and available. Even more impressive is I sent Anthony an email on his day off and Arnel Gonzales responded. I went in today to have something added to my car, nice staff. I am totally sold on these guys. Check them out!

Clara A.

Had such an amazing experience bought a car here . I would highly recommend Mr Austin Pann .i ve been Greeted with a warm and welcoming smile. He so kind ,Excellent person, great service, nice& friendly, he help me everything that i looking for . Thank so much to Mr Austin Pann .

Doan was very accomodating and knowledgeable about the RX 350 that we wanted to purchase. He didn't treat us as if we were purchasing a used vehicle. Although the rear seats were missing headrests, he went the extra mile and located them before we finished signing the paperwork. Lexus' service has always been bar none, THEE best, but this dealership is AAA++++ in our book.

Went for seat belt change. They treated me well and they told it takes more than a day to fix. The service person offered me an alternate car for free of charge.

Great customer service when taking my car in for service at their service dept.

Fremont Lexus team thank you for a very positive and pleasant experience of buying a car. Shane, our car sales person was full of knowledge and warmth. We just went to explore and were out of there with our car. Alex did a great job with the paperwork in a quick and efficient manner. Kudos to our Fremont Lexus. Keep up the good work.

Great selection, knowledgeable and friendly staff, great price on my RX 450h. Special recognition to my sales associate, Jim Maroudas!

Justin was excellent - didnt try and push any services that were not needed, he made recommendations based on what was needed now and what could wait for another time

We leased out the latest NX300 Hybrid, after returning our CT200h : during this lease and the previous one, we had an amazing costumer experience. In both cases, we were helped by Jim M. during the whole process. Jim showed us the various options, both in terms of the inventory and also financing, and together we worked out a deal that was comfortable to us. No pushy sales tactics, and no hidden deals and clauses, which goes a long way in making car leasing / purchasing hassle free.
The dealership itself has a look and feel of a professional unit, and generally is very responsive to visitors and guests. Servicing is prompt and efficient. Clean and airy.
Overall, we are very satisfied customers, and will definitely come again to see what new products Lexus in 3 years.

The service advisors are great, they keep appointments on time, too! I had a nice loaner car for my full-day service and my car was super clean when I picked it up. If you have to wait, they have snacks, water, and free WiFi, plus an adults-only room with massage chairs for relaxing!

My first time at Fremont Lexus and was instantly blown away! Scott did an amazing job telling me the in depth process and made sure I was taken care of. Gave me daily reports on the car and even got me in a loaner car when the vehicle needed extra repairs. Thanks everyone at Fremont Lexus 10/10

Excellent service, got there 30 minutes before my appointment, a service Person came to me right away, a few minutes later was in sam s office to write up my work order. A few hours later they called me it was ready , my car was worked on, cleaned and had full tank off gas It was a very pleasant Experience.

this is a basic routine maintenance which was carried out by ML smoothly from making service appt to getting the service done. The service advisor is very friendly and helpful. No sales pressure.

Gabe was awesome! I m hoping he stays with this location, I will always ask for him. #honestgabe

I have always been treated like a customer with value at Magnussens Lexus in Fremont. They do what they say they will and keep you informed on progress.

I was able to trade in my car for a brand new car that has more technology than anyone could ever hope for. The price is manageable for the technology that you receive but he even more so the customer service is far beyond any customer service have received anywhere else. I am in love with my new car and the dealership. Thanks to Gabe, Alex, and Monte for a memorable experience.

The service at this dealership is always outstanding

All personnel I dealt with very professional, courteous and helpful.

The service here is great! The staff are all very approachable and Weis was incredibly helpful. Made the whole process much easier.

Excellent service , great job
Service Department...

I have the best car shopping experience with Magnussen Lexus. Robert Sun provides an excellent services from beginning to the end. Bravo!! I definitely highly recommended this car dealer to my friends.

So satisfied with here. Specially the advisor Yvonne is great. Thank you.

I just wanted to say I was giving Class A+ customer service by Neil Chandra. I won't very familiar with Lexus cars but he made my car shopping experience a success. He took what I was looking for and narrowed my choices down to the perfect car that fit me. I recommend all my friends to go visit Magnussens Lexus for looking for their new car, and to make sure the talk to Neil. Two Thumbs Up...Way Up!!!

Despite my dropping into the service department on a very busy Friday afternoon Service Consultant Michael Start was super attentive in addressing a failing battery in a 2002 Lexus 430 Sports Coupe (The Bomb!!!). I agreed to leaving The Bomb in the capable hands of Magnussen Lexus of Fremont overnight for the testing of the cell, a minor service and a tire rotation. A Lexus-paid Lyft driver picked me up promptly and took me across town to my truck. Another piked me up promptly come Saturday to return me to Magnussen's after all work was completed in a professional manner. Start telephoned me to advise me of the progress of the work, and again fairly early on Saturday to inform me of the completion of the job. Mary Anne, owner of The Bomb, or myself will certainly be returning the awesome automobile to the team at Magnussen for maintenance needs. Thank You to Michael Start. Jeff

I want to thank my service consultant Scott Howell of his willingness to help me solve my minor engine light come on and I am appreciate it

This is the second vehicle that I've purchased from this dealer and both experiences were wonderful. The service is five stars also, customers are treated with respect before during and after the sale. Thank you

Sarah Gallart kept me posted via many messages, and Jim Maroudas was totally prepared to help my family to choose the right SUV! Jim presented all relevant data which made our whole process very efficient! The post-sale orientation was very useful: we are all excited about all the features of the NX 200t! This post-sale orientation is the fifth star here - many other brands and dealership do not care this much for customers.

My family recently purchased a RX 350 and IS 250 from Chris Lin at Magnuseen Lexus, and I highly recommend buying a car there. Chris is by far the most honest, helpful, and reliable car salesman I have encountered during my car search around the Bay Area. The auto service there is also great. I will definitely purchase another car from Magnuseen Lexus in the future!

***UPDATE:

I recently came in for a routine service for the RX 350 and Chris Lin's helped me set up an appointment with the service department and the entire experience went smoothly. I definitely recommend going to Magnussens Lexus to purchase/service your car!

Neil Chandra gave me excellent customer service when I went in shopping for a car. He was very attentive to my questions and extremely helpful. He made my first Lexus experience great.

Professional and helpful personnel coupled with an outstanding warranty and service program for a certified pre-owned vehicle, as well as the right car at the right price.

Fred is awesome. Transaction was quick and we left the dealership with our new vehicle and great buying experience. Thank you Magnussen Lexus and Fred for your awesome customer service.

The prices have increased from the last time that I ve been to the dealership a few months ago. Will most likely be my last time at Magnussen Lexus. The family feel that they used to have is no longer there.

I worked with Shane to find my Lexus IS 200t. We called a few minutes before we arrived at the dealership to check inventory and Shane was quick to let us know what they had in stock and got everything ready for us to go for a test drive, which was refreshing after coming directly from another dealership where we were unable to test drive a car that we were literally just looking at because the salesman wasn t quick enough to grab the keys when we expressed interest. Shane was very knowledgeable and helpful, and even looked up other Lexus that I was interested in from other dealers and explained pros/cons. It was a pleasure working with him!

It was a great experience, Shane is very professional, he helped me identify the ideal model for me, and gave me a through review of the car and more importantly he gave me a very good deal on 7/4 sale, the technician showed me every detail features of the car, and he helped me connected my iphone to the car, now when I am in the car, it is automatically connected to the phone, i can listen music and take phone calls, he also set auto for the lights, and etc,Shane even stopped by my house to pass me the second key, I am very happy I will recommend to my friends.

I was very impressed with my visit to Magnussens Lexus of Fremont. Neil Chandra was beyond helpful. He was very knowledgeable. I will recommend Neil Chandra to my friends and family, his greeting and sense of humor were unforgettable.

Sales man was very good and kind. Most of star earned by him, but I felt the financing guy was very unkind and push us to buy an optional plan.
I don t want meet him again, but totally the sales team was nice.

I am completely 100% Satisfied for the service provided by Magnussen Lexus of Fremont. My internet Sales Manager was very experienced and a reliable person.He is none other than "Austin Pann". We both worked out on a Lease Deal for IS 300 f sport and got it for the best deal. In addition "Rick Choudhary" who does the paper work is also very helpful.
I got the car with in 3 hours of my entry into the showroom. They both stayed until 10:30 PM on Saturday night until the Paper work is done (even though showroom closes at 8 PM) and to deliver me the Car, so that I can drive home with the new car. These People are willing to extend their hand in helping people to fulfill their dreams. By the way I am from Pleasanton. I love this Magnussen Lexus of Fremont.

Working with Steve was an absolute breeze! I live 2 hrs away from the dealership and he made my car buying experience stress-free and actually enjoyable! Even the finance officer was amazing! I've purchased several cars in my lifetime and Magnussen Lexus of Fremont has been one of the best experiences, by far. I love my new car and actually enjoy driving again!

Lexus of Fremont provided excellent Service
and if I could input 6 or 7 stars I would. Again
Thank you Arnold Stovall For great service and
Would definitely a place for my Lexus and future
Lexus purchase

I worked with Robert Sun, had a great experience. He was polite and patient, answering all my questions and helping me come to a decision about which car to purchase after looking at a number of offerings at this dealership.

Sales person Fred is very friendly and knowledgable. We tested different models twice and he worked patiently with us. He helped us to find the car with the color and options we like. No pressure during the process.

We were very happy with the way we were treated. We felt no pressure to make our decision. We felt we were offered a fair price for our trade. We had checked with the Kelly blue book value before leaving home. We were not pressured to buy extras we didn't want while in finance. I would recommend Magnuson Lexus to s friend.

Great car buying experience provided by Eric daSilva. Would definitively recommend to friends to look him up when buying a Lexus.

Mr. Sunny was exceptionally charismatic he waited with us kept wonderful conversation going, time flew we were there till midnight. Love my new car. If you plan on buying a car come here

Nice, friendly staff. Bought used 2007 RX350 and financing worked with me to get approval. They washed the vehicle before turning over the keys to me. I was really impressed with their service.

Shane Sorge made buying my brand new IS 300 F Sport pleasant. He's very knowledgeable and listened to what I have to say. I liked his positive vibe and made me feel like he's working for me rather than the dealership. Because of Shane, I was able to purchase the exact car that I wanted with the price range I was looking for. I will highly recommend to friends and family to go see Shane at Magnussen for car purchases. Shane Sorge made the buying process easy breezy. He's the best!

Always love the service, professionalism and friendly staff when I bring my vehicle in for service. I came back a year later to buy my daughter's care from Magnussen Lexus of Fremont and she to has had an amazing experience.

Thank you Justin! You are the best Service Advisor I interacted with at Magnussen Lexus for the last 20 years!

I'm quite surprised to see fremont Lexus dealer has such a high review score on Google, as what I experienced is definitely not worth 4.7/5. We were looking for a Rx350 SUV and wanted to buy one within 2 weeks, the sooner the better. When I asked for a quote and the man went like, why do you need a sale price if your deadline is in next 2 weeks. Well I've already had some number in my mind and if they can offer me that price, I would buy the car right away! Then the man gave me the msrp and said "this is what you can have for now". Really?? Then what's the meaning for quote? After we showed him some quote from other dealer, the man gave us a non-competitive price and acted impatiently. All that I felt is Fremont Lexus dealer did not want to have business with us.
I bought my new rx350 on the following day from Oakland Lexus. The price is quite competitive and staff are really nice there.

2 stars as the man did offer us a quick test drive.

Turned in our lease and we were treated very well. Friendly staff made sure all of our needs were met

I am really happy with our new car from Lexus. Purchasing process was a nice experience at Magnussen Lexus of Fremont. Mr.Shane Sorge helped us. He is super patient and very informative. Being nice to our kids was a plus. He was communicating with our 2 kids while helping us purchasing so they didn t get bored.

They need to pay for their remodel by gouging the prices. It's a nice facility, but the cars are overpriced. Not negotiable, it's under American, oh yeah!!

Shane Sorge and Michael Start (no longer there) are the best who go the extra mile and treat you with respect and dignity. Both of them are assets to Lexus.