Worsted service. I need to cancel my warranty and ...

Worsted service. I need to cancel my warranty and maintenance service because my car got total lost. At first, I must call so many times to make appointment but no one helped. Until I came for third time to meet them so one of finance managers helped me to fill out the form and sent it. After 6 weeks, I received letter from contracts administration informing that my refund is processed. I called them again to ask about the check, but they said my refund was issued to lien holder. They said I requested to send it to lien holder, but I did not. So I tried to call them again but no one pick up my call. So you should be ready to contact them again and again if you have other services without purchasing.