Tan usa1 Review of Magnussen Lexus of Fremont
New to USA, we bought a used LEXUS GX 470 from the...
New to USA, we bought a used LEXUS GX 470 from them. It was the first week of June 2017.
The vehicle had a slight crack in the dash, which we accepted as it was an old 2005 vehicle.
However, barely 2 months later we found out that Lexus did a free replacement, and the window expired May 31st
Lexus of Fremont had this vehicle for over 3 months with them, during this period, yet they never bothered to fix it.
When we purchased this in first week of June 2017 they could have just pushed it to lexus to get it done(at no cost to them), but I guess out of laziness and unwilling to spend time on a cheap purchase they decided not to bother.
Leaves a bad taste in your mouth. This is not even about price or bargaining. This is about going a little bit ahead and doing a little bit more for your customer. Just because it was a cheap used car, the dealership felt we were not worth their time.
EDIT: Accept your apology. All we ask for is that in future, when you have a used vehicle in your inventry, please make sure all recalls are done. Buyers may be unaware of recalls and may miss out on the window as we did in 2017
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