David Ma

Review of Magnussen Lexus of Fremont

I have been a long time Lexus customer, which I'm ...

I have been a long time Lexus customer, which I'm on my 3rd lexus vehicle. I usually go to my local lexus dealer near San Francisco, but I was so amazed and happy by the great customer service provided by sales representative Fred Omar at Fremont Magnussen Lexus that I made the drive from San Francisco to Fremont to buy my 3rd lexus from him. He greeted me right away as I walked into their business. He took great efforts to answer all my questions and concerns. He listen to me about my wish list and he spent alot of time with me searching their inventory to find the right car. He did not pressure me at all to purchase something I didnt want. He let me think about it over night and did follow ups with me by phone answering more questions. He stayed late to allow me to pick up my car as well (way beyond his scheduled time to go home). He did additional follow ups and services after my purchase to make sure I was completely satisfied. I honestly experienced the best customer service by Fred Omar at Fremont Magnussen Lexus. I would highly recommend him to anyone looking at any lexus vehicle. I really hope the store manager of Lexus of Fremont Magnussen reads this post because Fred Omar truly is an example of excellent customer service.