Advertised a car for a price, and I agree to full asking price with sales agent. After I begin filling out paperwork, the price increases 20%. General Sales Manager Dan Lewis refused to honor deal. Dan even admitted this happens "occasionally" before abruptly hanging up on me.
Please stay way from this dealership!!!
Lexus of Fremont is great! Just took both my cars that I bought back in March for their 5k service this week and could not be happier. The service team is swift and kind and thoughtful. My sales person Alex was the BEST and we loved the process It was super smooth.
Bought my car from Magnussen Lexus in Aug 2016. I made sure to add the extended service warranty, and it will definitely be worth it! Sales is not too pushy, Service department has let me down but have always made up for it! Overall I am very happy with this dealership!
Bought the vehicle on May 29th, Still can't register my car because I haven't receive the Certificate of origin yet. Tried contacting my sale rep a few times but she didn't answer. I ended up calling the dealership instead since she didn't reply to me. The dmv clerk was nice when I spoke with her on the phone but she's not sure why I haven't received it yet either. I'm assuming they forgot to submit the paperwork to get it for me. Still waiting to hear back from them.
update: Does the certificate of origin has anything to do with DMV? I"m not registering my car in California. I thought the dealer suppose to have those already?
Excellent customer service as always by Lexus of Fremont service team
Loved every minute of our experience at Magnussen's Lexus in Fremont. Amazing experience to have when purchasing a new automobile. Gabe was wonderful, no high pressure, but managed to get us all that we wanted in our purchase of a Certified Automobile. Then Craig took over as our technology tutor. Being a total techno geek, I was very concerned about all these "new gadgets", but Craig walked me through each item and as often as needed to get me comfortable with each item. Thanks to both Gabe and Craig our car purchasing experience couldn't have been better. We certainly will be back for our next purchase and are considering driving past other dealerships to service at Magnussens!!
The service department is excellent. They are responsive and quick. They also offer loaner cars when your car will take longer to work on for your convenience.
Bad customer service, standing in their show room for an hour, the receptionist kept calling for available sales to the lobby customer waiting, still no sales come to help me. I'll take my business elsewhere where I am welcome
Great place to purchase or lease a Lexus! Warm and welcoming customer service, and a 5star service team! I would highly recommend this place to anyone in search for a new or used Lexus!
Easy buying experience. Got a competetive great price. Friendly and easy to work with.
Gabe the sales rep was professional, informative, and honest. Such a great place and mostly they were not aggressive with the sale. I would highly recommend this place and would come back for my next Lexus.
Absolutely the best car buying experience I've ever had! I did quite a bit of research prior to settling on Manussen Lexus. They worked their magic with rebates to the tune of 2k less than my asking price. My salesman Shane Sorge is a genuinely friendly helpful guy. He is highly recommended! If your in the market go a Lexus in the Bay please give them a try.
Not very happy right now. I got unfulfilled promises. Totally unacceptable.
I bought a key from Ebay and they refused to cut the key for me. I find it very strange for not willing to cut the key that is not bought at their store. I am NOT satisfied with this dealership!!!! They only care about their sales and revenue!!!
Went in for recall was able to get a major maintenance done also since it was coming up. Ven was my advisor and got me checked in for both along with a loaner car since it was a few hours work. All the work was completed in the suggested time was able to pick up my car before the afternoon was over. The service team takes good care of customers which is much appreciated. Thank you Fremont Lexus Service Team!
Fred Omar did a great job and gave us a great price. Thanks!
I just had my service at Fremont Lexus. Everything was wonderful. Highly recommended.
Many thanks and kudos to Jim at the dealership who worked and guided us throughout the buying process of my car. As we were looking for the pre-owned he tried to find us the best car among all the available car and made sure that my experience is not less than 5 star at the dealership.
Thanks Jim
Terrible, sloooooow service and way overpriced. Magnussen was slow for service but new ownership is even worse. Customer for 10 plus years but WILL NOT RETURN.
Shane with Magnussen was awesome , I ll buy all of my cars there.
I recently bought a used 2015 Lexus GS 350 F Sport from Magnussen Lexus of Fremont. I am completely satisfied with the customer service I received from Jim Maroudas in the Sales department. Jim made my sales experience at Magnussen Lexus very pleasant and worry free. He also reached out to me days later to make sure everything with the car was good.
My wife and I got to the dealership on a Monday morning (1/11/2016 around 11am). It was not a busy day for the dealership, so my wife and I thought we would get great service. When we got there no one was there to help us out. We had to ask the receptionist to call someone to help us. After 45 minutes of waiting we finally got a sales guy to help us. The sales guy was not helpful at all. He insulted us by saying we don't know anything about cars. Granted I don't know everything there is to know about Lexus cars, but that is what the sales guy is suppose to do, to inform us. He didn't do a damn thing. To make a long story short this place sucks! If you are going to buy a Lexus don't buy it from here
The sales people are professional and courteous. The price could be the lowest if you go online.
Sales was very helpful. Clean and professional dealership. 1 star ding as I have not had follow up from the technology team after an email and telephone discussion.
I am so glad that I purchased from Lexus of Fremont in 2015. Everything from the purchase through the service visits has been GREAT. My most recent service visit June 2020 was another excellent experience.
Gabe Hernandez was an exceptional sales person. Gabe worked with me through the sales process. He was very professional, kept me updated with the sales process, checked on us whenever he had to step away from us for awhile, and negotiated some extra perks from our side. I would definitely recommend him to my friends and family. Also, I will definitely use Magnussen Lexus Fremont and Gabe again when I shop for my third Lexus.
Great sales service.
Steve Koidal was kind, patient and a nice guy.
Next, looking for a car for my daughter. Steve is ready to assist. Lee Dolezal
Alex Ilyas is very sincere, polite, and dedicated to finding the best deal for the customer. He made our entire buying experience such a pleasure. I wish I had discovered this dealership earlier. Now, thanks to Alex, I am a convert.
I would like to share my experience at Fremont Lexus. They did a fantastic job in my car. I had a scratch in my rim, and they fixed it. They are fast also. And the place is clean.
Great dealership. I literally was there for less than four hours. What took the longest was them detailing and taking the plastic off the car. Fred is the best. He knew what I wanted told me what I needed to do and had me in and out. I would definitely recommend my friends and family to check out Fred at Magnussen Lexus in Fremont. Loving my new 2018 Nx 300 f sport
My guess is due to the exploding population in the Bay Area, the service here has gone way down over the last five years. They just can't handle the volume, or don't care as much for quality bc they are making the dough anyway. My car doesn't get cleaned as well anymore (one time it didn't get cleaned AT ALL, even though somebody had personally checked off it had been cleaned) and the wait is horrendous. If they say 2 hours, expect 2 hours 30 or 45. The managers ooze a nervous air of always being behind or the threat of being fired from a less-than-10-star rating from a customer. I feel for them. Whoever is running Magnussen Lexus of Fremont is not doing it with humanity or quality in mind... $$$$$
Purchased a used car from Magnussen. Direct, straight ahead, and efficient. Recommended.
office was very professional and kept my car clean during service.
Jim and his partner are so helpul the price is good, not wasting much of your time. Coming to this Lexus ask for Jim to assistant you.
My wife and are love this new Lexus
The staff were accommodating and friendly especially Mr Eric Wong, he tried to find a vehicle that s close to what we want and gave us a good deal. The process didn t take so long and we appreciate that. The place is clean and they were compliant with the CDC guidelines.
Went in looking for a used car to replace my Lexus ES 300. Chris Lin helped me, and he took really good care of me - he was upfront about any damage the cars had, didn't try to pressure me to look at cars I wasn't interested in, was realistic about my needs, and was very helpful getting me set up with the car I finally chose. Thanks, Chris!
Last week I had my 2010 Lexus serviced at Magnussen Lexus. My service consultant, Yvette Mcvoy, made the experience quick and easy. Ms. Mcvoy was extremely efficient, knowledgeable and provided excellent customer service. In the future I will always request her as my service consultant.
I went for a regular maintenance on Saturday. There are lot of people but the service is reasonable fast. It's finished in two hours. The lobby is nice. It has two TVs with free drinks and snacks. Overall, a very good experience.
I requested a courtesy car and was told (the day before the appointment) that one was available for me. When I arrived at my appointment I was told there was no courtesy car, but maybe one would be returned soon. 2 hours later, I was told that my car was finished.
My experience with Magnussen was first class. Jim Maroudas worked within guidlines of how I wanted to work/negotiate the deal. He provided the best price and stood behind his word/commitment to me. I was in and out of the dealership within an hour (following working most details over the phone). What a seamless, painless transaction and an excellent deal!
I would highly recommend both this dealership and specifically Jim to friends and family.
Took my Nephew there to look around.
Pann let us test drive 3 different cars.
Very cool man. He is happy to show us what he have.
We made offer and then drive car home. They make it ez and quick. My nephew couldn t be happier .
I purchased my car from Magnussen Lexus remotely last week and was very pleased with the overall sales process. Good, responsive communication throughout the transaction and the car was delivered in perfect condition! I highly recommend this dealership!
Hey, did anyone else receive a proposal to replace their headlamps due to condensation? Isn't it just for wiping and resealing the glass! $2,000 each?? Really?!? The lights are working fine!
We visited there twice. The first salesperson, Omar, is good and nice.
But watch over Tristan Yi, our second salesperson. He trapped us to sign the credit check application without explaining any even though we were not ready to buy it but just asking the price. After the signing, he insisted we mentioned that we decided to buy, which we didn t mention at all, awful experience!
My wife and I were referred to salesperson Gabe Hernandez by our close friends who had purchased their Lexus through him. We have years of experience wheeling and dealing with salespeople and dealerships, we are always helping our close friends and family find and purchase their dream cars. We have dealt with the best and the worst out there, and it s rare to find sales professionals who are diligent, honest, helpful, pays attention to details, listens to your needs and gives you an exceptional car buying experience. So meeting with Gabe was a breath of fresh air. He made our family feel appreciated as a customer and he took care of us from our initial interaction over the phone, to the moment we met at the dealership, until he handed us the keys to drive off in our brand new RX350. I would highly recommend Gabe, he truly went above and beyond and got us the deal & car we wanted. Thank you Gabe!
Friendly staff,easy to do business with. I recommend Kevin for your purchasing experience.
I had an awesome experience here. I usually hate going to car dealerships because I am used to being hounded and pushed to look at cars I am not even interested in. When I first got there I met a man named Chris Lin, who was friendly and not pushy. I told him what I was looking for and I felt like he actually listened to what I wanted. So after test driving 2 cars I knew I had found the car I wanted and I drove off the lot a happy customer. Highly recommended!
Always good service from Ahres & Abied Yasin. I've serviced my cars here for the last 9 years and would never think of going anywhere else! Good job you guys!! Keep it up.
Great experience. Worked with Steve M who stayed on top the entire process and got me into the car I wanted at the right price.
Kathleen did an excellent job! ALWAYS takes care of me and my wife. Highly recommend contacting her to purchase a vehicle. Just got my 3 vehicle from her. RX 350 F Sport
Always great service and friendly people. They take care of you!
Shane Sorge did a excellent job with his customer service. Was not pushy and made sure we left with the car we wanted for the price we wanted. He made sure to go the extra mile even when we were prepared to walk away. If you get a chance ask for Shane you won't be sorry. I love my Es350!!
Very nice. Handled all transactions and provided loaner
Great and fast service. Service rep is courteous. Also, Magnussen give you a free car wash and a free tank of gas!!! I have another car serviced by another dealership, and they never gave me a free tank of gas.
James Luong was the service person who worked with me. He did an exceptional job. Very efficient and thorough. Meet all my needs and answered all my questions.
Marisa Taormina
Best car buying experience I have had so far. Bennie was extremely transparent in communicating the pros/cons of my consideration set, and unlike typical car sales people he did not put me in a spot to buy. We walked away with a purchase that delighted us and an experience that made us smile. Thanks!
I have to start by saying that Lexus is my number one vehicle of all time! But I want to personally speak on the amazing excellent service I received from, Jim Maroudas, Don Diep and Amaira! These employees went above and beyond helping me find the perfect gift for my sons 18th Birthday! Jim kept me informed of any vehicles that were with in the budget and looked out for our well being by making sure any Lexus he sold had to pass Lexus inspection. Don did great by being patient with me and all the questions and concerns I had before closing the deal with us since Jim wasn t available at the time. Amaira was amazing for going above and out of her way to let Lexus allow me to borrow one of their amazingly beautiful bow! Yes, that beautiful red bow you guys see on the commercials! That one! It was amazing and made my sons 18th Birthday a day and moment he will never forget! Thank you Magnussen Lexus of Freemont, most of all your employees for being so kind, so professional and amazing in making this special moment for my son the most memorable ever! If I ever want another Lexus, you know I will be coming back 110%! Thank you!
Steve Manos is the person u should look for. Great price & service.
Austin Pann was so helpful in our search to buy a lexus. He was honest, fair and very pleasant to work with, it is the best car experience we have ever had
We were very impressed with Abe, our salesperson, credit person and receptionist. They are all professionals and welcoming to all customers. We were impressed how quickly the sales process took. It was a pleasure doing business at Magnussen Lexus and would highly recommend.
Hello
I cannot believe the unprofessionalism and the service you guys provided to the brand new car we just bought from you. We were promised a coating, which you guys sold to us, and you guys told us it is done. We called Eric, and he said it is done as well. However, my wife has washed the car numerous of times and still find dusts hard to come off. Aren t they suppose to slide off as promised? Lexus IS a luxury brand, how could you guys lie to us? It s not that we didn t pay you guys. We included all the additional fees. We absolutely feel cheated. This is not how we do business. I m expecting a reply or I will take this to a higher up or even have my kids expose you guys location and business on social media.
Johnny Kao
Greg Veerman has always taken excellent care of me and my Lexus. He is one of the reasons why I buy a Lexus. There are many different manufacturers that provide the same quality vehicle but I also look at service. If I cannot trust the company, team or individual then I simply won't buy that car.
Many times I feel that I am being pushed into servicing something that is not necessary but not with Greg. I really trust his opinion and will follow him wherever he goes.
Thanks Magnussens and mostly thanks Greg for helping me out.
I've been taking my car here since 2014. They've always provided quality care and customer service. I also enjoy a complimentary car wash with every service. My car is a Lexus so it doesn't need much or very often. This service department keeps it running consistently and smooth!
I have been shopping with then almost 4 years and I will tell you, THEY ARE THE BEST WITH EVERYTHING. They are very helpful. They work with you with your budget. You fell very confutable, you will fell like your home.
I purchased a Preowned Lexus ES300h from Magnassen in Fremont, Everything went ok or acceptable except for a few things. It has been one week and I already paid for the vehicle, they already cashed my check and I still do not have delivery of my car. First of all, the Certified vehicle was not inspected as stated and repairs took longer than expected. Three things needed to be fixed. First, the Windshield needed to be replaced because of a chip or crack in the line of sight, on the driver side , one alloy wheel needed to be repaired and the vehicle needed wheel alignment due to uneven tire wear. These things were not noted on the 161 point Certification report. They were either missed or the Certification was not really done. Maybe the latter. It makes me wonder if they really do the inspections on returned leased vehicles. Anyway, there has been delay after delay, with a slow response. They need to look into these procedures and they certainly need improvement. I hope this provides some necessary constructive feedback. It appears they really boast about the Dealer Certified vehicles but do they really do them or do they just do some of them and rubber stamp the Pass or Fail boxes that are checked off. It certainly makes me wonder.
Just grabbed a sweet Golf GTI from this dealership, didn't come with DSG service but they are going to work with me to get it serviced. Will check back in with what happens !
Bennie is also a really nice guy .Thanks !
Dan Lewis was very accommodating and assisted in making the entire purchase process simplified and efficient. Since I drove from Sacramento to purchase my 20 RX450h-f sport, the dealerships in my area could not ever come close to the pricing or inventory that was offered. I would definitely recommend to look at Magnussen Lexus if Freemont before finalizing a deal with any other dealership. Thanks again for the great service, pricing and no pressure experience.
Great customer service from the time I arrived till the time I picked up my car. Repairs / service was done professionally and on time. Thanks to Michael Start & Magnussen Lexus.
David G.
When I first visited here to buy RX350 on Tuesday, they provided very attractive proposal. They didn't have the one what I want but promised to bring one by Friday. We made an appointment on Saturday afternoon and visited again. They kept talking about various options in spite of clear expression of not interest. They were talking about 3.9% APR which was 1% higher than other dealer. We checked the APR of StevensCreek Lexus and confirmed 2.9% for RX350. Then they said I had to select either 2.9% without $2,000 discount or 3.9%APR with discount. I was very frustrated from the process and strongly doubt that they really brought the car. So I walked out.
After our nightmare experience at Lexus of Marin, we landed ourselves at Magnussen Lexus and dealing with Steve Yi and Monty to purchase a certified CT200h and I can't express enough in words how great the experience was. Steve was the consummate professional and did not give us the BS that we experienced at Marin.
Steve made the experience short and sweet and as impossible or out of reach it would have seemed, he entertained the 3 offers that we presented without a sign of disdainful attitude. As for our trade-in, they gave us a more than fair market value that we did not expect.
What I feel was the best part was that they made the extra effort to accommodate our schedule. It was a last minute decision to see the car and I happened to be in the area to stop by and see the car we found on the internet. Steve would eventually have to wait a couple of hours for my wife to make the trip down from Walnut Creek it was Friday after 5pm. Knowing this the manager, Monty, had put the car on hold. (Hmm, novel idea sure wish some other dealers [Lexus of Marin] had this same approach)
We worked and agreed on a final number, which took about 45 minutes and the next thing we know we were the owners of a beautiful Lexus. Keep in mind that the dealership closes at 9pm and my wife did not make it to the dealership until after 7:30, so we did not get out of the dealership until 10pm. But that didn t keep Steve Yi from taking the time to educate us on the electronics that were loaded on this vehicle. He could have gone home after he passed us on to the finance guy. But instead he waited for us to finish the paper work and then sat down with us to make sure we understood the most important features on the car.
I can t tell you where to shop for your vehicle but I would strongly recommend Magnussen. And if you do go to Magnussen, I recommend talking to Steve Yi. I m 48 and have purchased a lot of vehicles in my lifetime and I would say that this was by far one of the best, if not the best experience I ve had buying a car. No pressure, no BS, no problem.
Thanks Steve Yi and Monty!
An easy 5-Start rating.
Very satisfied with Robert Sun's service, it's a very pleasant process for me and my husband.
Best experience i have ever had regarding car servicing
Service was good, on time, and mechanic was very respectful of our space. He also cleaned up after the work. 4 stars is because they wanted to charge for a full battery replacement when the battery actually indicated it has an 84 month warranty from replacement date of 03/18 which was imprinted on battery.
Very good customer service, were very helpful and easy to talk too. Understood what i was looking for and helped me find it.
I recently purchased my 2013 RX350 from Magnussen Lexus of Fremont. After searching the internet for prices. Fred Omar provided the best price quotes of all the dealers in the Bay Area. Fred was very up front and details on his quotes. After several phone conversations with Fred and along with email commnunications. Fred took the time to explain and presented the available options to me. His professionalism lured me to drive 60 miles to see him. When I arrived at the dealer, Fred listened to my needs and he valued customer time. He was quick at delivering information and prices. I brought home the RX350 the same visit. I recommended to all my friends to see Fred Omar for their next purchase.
Ok so I normally don't do reviews but I had to throw this one in. My daughter's brand new Lexus NX was damaged by a flying object on the freeway coming home in the Bay Area. It destroyed the hood Blew a Hole in the windshield and there were some fluids leaking. So we didn't want to drive it home to Reno . I still had the service managers cell phone number in my phone from when we lived in Livermore California. When I told him what happened he told me to bring it by his house. Keep in mind this was Sunday afternoon. When we when we got to his house he look the car over and recommended we not try and drive it home and that he would get it Lexus in Fremont and contact The Body Shop for us. He did not have to do any of this taking time out of his Sunday to help us is just the kind of guy he is. The level of service but we've received over the years from magnussen Lexus and their service manager Monte Munoz is second to none. I can't thank them enough for all they've done to help us with the situation. Thank you Troy Crawford
Smooth as can be. I sent in a request for information online about a used car. Received an email from Gabe Hernandez right away. We chatted and I came in a few hours later for a test drive. We then settled on a price and I left a short time after that with the keys. They even had a massage chair to sit in while the paperwork was being finalized. I truly appreciate Gabe's professionalism and would definitely work with him again.
Great group of people. Made me feel and still make me feel like I am part of the family. Fred was very supportive in helping me buy my Lexus RX 350. He paid attention to what I was looking for and told me he would help me every step of the way. Fred you are Awesome! Thank you!
I really like to buy cars at Lexus of Fremont because,
The environment and vibe is very comfortable.
Kathleen and her helper Austin were very helpful in the process
For me to get my second Lexus.
Kathleen has already help me with my CT 200h and my new Ux 250h.
I really recommend to ask for the sell representative,
Kathleen or Austin. They are very nice people.
I was completely happy about the service of my Lexus. I was regularly updated about the service and how long it is going to take. I would recommend them to all my friends and would go here every time to get my Lexus serviced.
Fred is the MAN!
If you get the chance, work with this man. He has a great attitude, very knowledgeable in all things Lexus and has been very helpful even after I made my purchased.
Overall sales and service departments have been great to work with. Service department has been very flexible and willing to work with my schedule.
5 stars
Purchases NX300 8/19
I've been a customer since 2006 when I leased my 250 si. Their customer service and car service given in their service and sales departments all these years leaves me speechless and always smiling. I reccomend this dealership to friends as well as anyone looking for a new or used vehicle or great service department.
Magnussen's is where we have purchased and had our cars serviced since the early 2000's. This place deserves 10 stars! It is always a pleasure working with their well organized service department and highly efficient Service Advisers like Arnold Stovall. I live quite a ways away in Los Altos, however, the lounge for waiting to get a minor service is so well appointed that I can get a ton of work done or, relax in a massage chair in peace and quiet. When I have a major service due, they bring me a rental car. How cool is that?
I have been a customer of Magnussen Lexus's service department for my 2008 IS250 for a number of years. I purchased the car certified pre-owned from Putnam Lexus in Redwood City and after my service contract with their dealership ran out, I became very dissatisfied with the level of service I received from them. I was recommended to Magnussen by a Toyota dealer after taking the car there for an oil change and have been with Magnussen ever since. My service advisor, Michael Start, has always been a complete professional in every aspect of his work. They do an excellent job in keeping you informed of repair progress and working with you to coordinate maintenance according to your schedule and budget. I have always found their staff to be forthright and honest and they are happy to answer direct questions regarding repair costs and recommendations. On several occasions, Michael has saved me significant money by recommending deferring certain services until they are absolutely needed. After having such terrific experience with the service department, when it came time to consider a new vehicle, the choice to remain within the Magnussen family was an easy one. Michael graciously referred me to Fred Omar in sales, who had previously helped some members of his family with their purchase needs and I was able to trade my old car in at a fair price and drive off in the exact certified pre-owned vehicle I had wanted. I cannot recommend Magnussen Lexus strongly enough to anyone in the market for a new or used luxury vehicle.
Feel great with the deal, service and financing experiences. All staffs of this dealer didn't make me feel any pressure to complete the leasing transaction from A - Z.
The staff working with customers are very dedicated and responsible.
lexusfremont.com
