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Review of Magnussen Lexus of Fremont

I purchased a front right brake caliper for a Lexu...

I purchased a front right brake caliper for a Lexus IS F from Lexus of Freemont via their partner LexusPartsNow.com a.k.a. Auto Parts Prime a.k.a AUTOBEST International Corporation.

When I received my package I found that the part that I received is not the part that I ordered. I ordered part #47730-0W030, which is a front RIGHT brake caliper, however I received #47750-0W030 which is a front LEFT brake caliper.

Looking at the box, I can clearly see the issue is due to someone at Lexus/Toyota mislabeling the box. On the box is a correct label '47750-0W030', however, newer labels have been placed over top incorrectly labeling the part as '47730-0W030'.

You would think this would be a simple case of returning the item; however, after two weeks of emails and expensive phone calls late at night (I'm in Australia), I've been informed that Lexus of Fremont accept no responsibility for shipping the incorrect part and I cannot return it. It cost me $140 USD in shipping. You would think some level of procedural quality assurance would be included in that cost? Obviously not.

I now have a $630 USD paperweight that is a low wear item, for a rare car that might take me years to sell privately. I also still need to source a front right caliper while my car sits on axle stands. Thanks guys!