Estelle Helm Review of Lithia Toyota of Abilene
Got our first Toyota and first Rav4. Mark aka MD w...
Got our first Toyota and first Rav4. Mark aka MD was the first person to help us, but still new to the Rav4 and referred us to Jimmy. Jimmy T. was very helpful and very down to Earth. Shan was actually the one that we were referred to from our longtime friend Levi, but was busy helping others when we arrived. All salesmen were attentive to our needs and helped us pick the one we thought we needed and started off with trying to get the lowest interest possible. After i got home I realized that i truly wanted the adventure trim of the Rav4 more. Between Shan and Jimmy, and the awesome finance manager Andrew, they hooked us up and took back the original and we will be getting an adventure model in the same color delivered from another dealer. If they would have had the color at the time we were first there, i bet we wouldve got that one and not wasted anyones time. Nevertheless, there wasnt one person there that showed any frustration with us. Too bad i dont have more money or a need for more vehicles at this time! You may not get as much money taken off the top from this dealer as they seem to do that before you even show up, but the quality of the vehicle and customer service left all the competitors in the dust! Thank you so much!
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