Lexus of Maplewood Reviews

I was not greeted when I first pulled in but was taken well care of after that. It was busy so it was understandable. Day before a big snow storm.

Had a great buying experience with Mitch and his team. Quality trade in 2009 Taurus for a great price.
Check them out on Facebook market place as well.

The staff at Lexus Maplewood are very efficient - definitely recommend this location.

I had a great experience with service of Lexus of Maplewood, MN.
They took good care of car, gave me a complementary vehicle to drive while car is being fixed at the shop. I was impressed that an associate put effort to legitimately lower my bill by finding some coupons, searching for a valid discounts that Lexus has to offer. Usually, service assassinate do not bother with such a things. It becomes customer's responsibility and burden. . But, Lexus of Maplewood did and I am happy about it. I definitely will be coming for my scheduled maintenance and fixes in the future.

I had a wonderful experience with Maplewood Lexis. Mike Mullan took great care and now as before I think I will be a long time customer in fact Maplewood Lexis will be the first place I will go when I am in the market for another car. With the care I revived I think it will be a long time before I need another car, but I m so sold on the brand I may need a second car and that will be a Lexis

06 Lexus GS300 DEALERSHIP MAINTAINED/ SERVICED At this Lexus Dealership from 2005 (Brand New Lexus GS300)-11/4/11 NEVER INFORMED OWNER OF THE CARBON BUILD UP PISTON RING RECALL/DE-CARBONIZATION EXTENDED WARRANTY. FAITHFUL LEXUS OWNER AND OPERATOR ALMOST DIED TWO WEEKS AGO IN VEHICLE DUE TO CARBON BUILD UP AND LEXUS CORPORATE DENIED FIXING ISSUE BECAUSE 10K MILES OVER WARRANTY. SO I HAVE TO NOW WARN OTHER LEXUS OWNERS TO PUSH THESE LAZY DEALERSHIPS TO BE MORE DILIGENT ABOUT THESE RECALLS AND EXTENDED WARRANTIES. LEXUS CORPORATE HAD THE NERVE TO TELL ME THAT IF THE CUSTOMER DOESNT COMPLAIN OF ANY SYMPTOMS LEXUS WILL NOT ACT ON KNOWN RECALLS AND EXTENDED WARRANTIES. THE CUSTOMER MUST COMPLAIN OF AN ISSUE OR CHECK ENGINE LIGHT MUST BE ON FOR DEALERSHIP TO INITIATE PROCESS. IN THIS CASE THIS GS3OO HAS BEEN IN 4 LEXUS DEALERSHIPS OVER 60 TIMES AND NONE OF THESE 4 NATIONALLY RECOGNIZED DEALERSHIPS WERE ABLE TO IDENTIFY THIS CARBON BUILD UP ISSUE, BUT THEY CHARGED THOUSANDS OF DOLLARS TO FIX PROBLEMS THAT WERE BEING CAUSED BY THE WELL KNOWN CARBON BUILD UP ISSUE IN THIS SPECIFIC ENGINE TYPE. NOW LEXUS CORPORATE IS TELLING ME TO FOOT THE BILL OF NEARLY $4,500 AND THATS AFTER I HAVE SPENT $5K+ REPLACING FOULED COILS PLUGS ETC ALL CAUSED BY CARBON BUILD UP.

I ALMOST LOST MY LIFE BECAUSE OF MY LOYALTY TO LEXUS AND THIS DEALERSHIPS "EXCELLENT LEXUS SERVICE GUARANTEE" FROM 2005-2011.

I HOPE WHOEVER IS READING THIS GETS THIS MESSAGE UP TO YOUR GM BECAUSE I AM NOT TAKING THIS POST DOWN. I WILL POST THIS SAME POST ON THE OTHER LEXUS DEALERSHIPS THAT SAW THIS 2006 GS300 WHILE IT WAS IN THE WARRANTY AND EXTENDED WARRANTY/ RECALL ELIGIBLE PHASE AND FAILED TO PROPERLY DIAGNOSE AND CORRECT THIS PROBLEM.

Sara and Matt teamed up and went out of their way to locate a gorgeous 2020 Matador Red RX350 for me and delivered it prior to the end of my 2016 lease on a very short timeline. I had originally planned to purchase my 2016 RX at the end of my lease, however, they offered me incentive pricing that I couldn't refuse. I am now enjoying a substantial upgrade and couldn't be happier with my new ride.

Thank you to Sara and Matt for their extra efforts in insuring I got the car I wanted and for making my new car experience a pleasant one.

Horrible service advisors who either miss important items or they try to get you to pay for extra unnecessary services. The staff overall at this dealership seems under trained, under educated, and they are not held accountable by management. After finding 2 other well recommended auto shops to take my Lexus SUV to, I discovered that I was being over charged for the past year and that the quality of work that was being done on my car was subpar compared to other shops. I recommend trying a Toyota Walser dealership instead (if you want a dealership), otherwise check out some of the local automotive shops that come well recommended from others and skip the dealerships all together. After the Lexus Maplewood dealership messed up 3 different times with my car, I said enough is enough.

Took good care of my car during a recall. Give me a very nice loaner car from 2018. Offered me some service but I declined.

Great service department and service advisor James was extremely helpful.

Jon Phelps was amazing in helping me find a suv for my business. He found the perfect fit for me and the color I wanted. I love my new Lexus.

Clint was great! I'd highly reccomend working with him!

I worked with Sara Wienke from new car sales. She did a wonderful job the entire time. When I didn't find something that was the right fit, she would go above and beyond to look for something that made better sense. I was very particular about what I wanted, and she was patient and did what she could to meet my needs. She got creative and provided solutions rather than pushing something that wasn't right. Not only was she great at providing Lexus services, she also was very caring about her customers. I would recommend her to anyone who's interested in a Lexus!

Excellent service and car buying experience.
The dealership has everything you need to be comfortable and even has a play area for kids.

I was able to the most of my car buying process remotely, to the point that I only showed up to sign and take ownership of the new vehicle.

I recommend Matt Saunders as a salesperson and Jorge Pena as your financial advisor.

Thank you very much, my family and I are 100% satisfied.

Clinton Gage was a complete pleasure to work with! Amazing customer service. Answered every question that my wife and I had sincerely, and got us into an amazing vehicle that fit our budget. Will continue to go back and work with Clint for all future purchases!

Sara Wienke's support to my wife and I as new Lexus customers was superb. Sara worked through all pricing issues we had for our 2020 Lexus NX300h in a calm, professional manner. Sara also took the time to patiently and professionally answer all our questions. When we arrived to pick up our new Lexus, Sara took great care of us. Jakob provided great technical support. Jorge worked with us to ensure all the financial details were taken care of in a crisp, efficient manner. Jorge also worked with us to get a competitive rate on our extended warranty package. We had a very pleasant experience. Sara, Jakob and Jorge provided great service and are to be commended for their support.

Mike was excellent at managing expectations & anticipating my appreciation for quality over price! Great service!!

Friendly, pressure free and stress free experience.

Sara was great to work with as was the rest of the staff!

Lexus service is top notch. Especially their paintless dent removal guy Fau.

They have a kids room and do their best to make things right.

One of the main reasons I continue to buy Lexus is the customer service you receive in the service department. Top notch!

Brought my Lexus in for factory recall. Was given courtesy car, which was very nice. Car was given a good once over and I was advised of repairs that needed to be done. Very good service. Thank you

Received wonderful customer service. Friendly and welcoming environment. During my visit, I never felt pressure to make a purchase!

No 'add ons'. Did what they said, for quoted price. Timely.

Our salesperson worked with us to get the vehicle we wanted.

I had my car service for a faulty display and it is still not fixed properly. For the 2nd time. They also scratch the heck out of the inside of my car. I ve complained to the service guy Thomas and to his service manager Tim and neither of them have return my calls. The funny thing is, I actually have proof they damage my car during there service on my car. I have pictures of before I dropped my car off. Because this has happened in the past and they did not believe me. There service department can be careless and should be accountable for there mistakes...

I looked at many different vehicles at different car lots. None of the others dealerships treated me with respect like Lexus did. I am glad I chose a Lexus to buy. Sara made the car buying experience effortless and simple.

Kevin, in finance, seemed more eager to buy himself a lawn mower than he did to sell a car. He was very uncommunicative. Not impressed.

I can't say enough good about my 1st time experience with the Service Dept! Everyone was courteous and very professional. My SC430 is the first Lexus I've owned and after my day at Lexus of Maplewood (drove a beautiful 2019 loaner car around), I've decided there will be another Lexus parked in my garage in the near future. Thank you everyone!!!

Very good experience all the way through the purchasing process.

Lexus service is always the best! When problems or issues are encountered they find a way to make it work perfectly.

Always receive top notch service! They were able to get us in right away and finished the work the same day. Thanks for always doing a fabulous job

Baird was extremely courteous, knowledgeable, and helpful.

Have been leasing cars through this dealer for years now, and are always satisfied with the care and service we receive.

Brought our RX 450h in for the 10,000 mile complementary service the other day and receive superb customer service. Our only complaint with our car to date was a rattle sound heard previously in the pano sun roof. At our appt, the techs did everything they could to recreate the sound with no luck but the service manager took the extra effort to go on a ride with me so that I could point out the noise. To my luck, it was non-existent but he made sure to explain what he thought it could be, a home remedy if it occurs again, and advised me that if it does come back, to make sure I bring it in and they can get to the bottom of it. The point here is that the service staff I dealt with went out of their way to ensure no stones were left unturned and I left you happy customer. Amazing job and we will only be bring our Lexus to Lexus of Maplewood for all our service needs!

To start off I have to say:
Lexus is completely the best and only luxury brand to look for. We ve owned Audi, BMW, Lincoln & Mercedes-Benz brands in the past and we will never go back to any of them. They cannot touch the base features (power seats, led lights all the way around, many more) and charge you extra for these. On top is the reliability Lexus offers that basically nobody can touch.
Next on our experience: We just purchased our 6th Lexus and our first one buying here in Maplewood. I do have to say the experience was the best ever. The dealership was clean, the staff was friendly, the sales people were professionals but not pushy. We worked with Greg in used car sales and we would recommend everyone possible to him and return to him in the future. Lexus has so many things going for them, and on top of that the experience in Maplewood blew us away. We still are talking about how much we loved dealing with them 2 days after we took delivery of the car. We did purchase pre-owned and the car was 99% when we came and looked at it. The 3 minor cosmetic things we pointed out they polished and cleaned in less than 24 hours of us looking at the car to get it ready for us to pick up, and even scheduled an appointment. I cannot say enough good. If you re in the market for a used car, L/Certified car, or new Lexus, it s worth your while to make your stop at this dealership as they will bend over backwards to help you in any way they can.

I ve always been a Toyota/Lexus fan simply for their reliability and comfort. I had an issue here that was respectfully addressed and corrected therefore they receive a full 5 star review.

Same as Tom below... long story short, bought a car for 1 week, had problems, took it there, made up bogus problems about the car... they were trying as hard as possible to avoid warranty repair... wow f u Lexus... avoid if possible... $500 for spark plug replacements??? ARE YOU SERIOUS???? gtfo with that ... i can do it myself in 30 mins... Lexus of maplewood = fail

Great visit! Bought a great car and Bobby A. was a very helpful salesperson.

I was pleased with the quality and price of the vehicle I purchased. Both the sales person and financial person were very friendly and helpful. I would definitely recommend this lot to my friends who might be looking for a reliable used vehicle.

Service was good. The adviser , Baird , did a great job.

My wife and I had a great car buying experience at Lexus of Maplewood! Our sales person Liz Sampair was very helpful and professional as was all the rest of the staff that we encountered there. Would definitely recommend this dealership

Great people! Great service. The service was much appreciated.

Quick! Answered all my questions and put me at ease.

Great experience with Tom. Was honest and he worked hard to find the vehicle we purchased. Josh was very accommodating and thorough when explaining the extended warranty and final process.

Service was helpful and knowledgeable. Check engine light was quoted at $1,300 so I said do not fix it. The other repairs were $1,400 and my garage had replaced the sensor last year for $200 but the after market part did not have the correct specifications from Lexus.

We purchased a used 2017 Nissan in early August 2020. At the beginning of October we started to have problems with a tire losing air. At a local tire service center I was informed that the tires were 9 years old (on a 3 year old vehicle). Although they had much more than 50% tread life remaining the leak was not repairable. As a result we bought a pair of new tires to replace those we thought would last us much longer.

I immediately called Lexus of Maplewood to discuss the issue. I talked to the Pre-owned Sales Manager, Matt Saunders, and he understood my concerns and quickly did what was needed to resolve the situation. This was amazing service and unlike any I have encountered regarding a used car.

Thanks very much!

Communication was not very clear. Wait was long, staff was friendly and nice reception area.

fantastic experience. Lexus IS great dealership with equally great employees. I worked with Jonathan and got the perfect car for me. Will definitely recommend Jonathan and Lexus to my friends and family.

Great service. Steve Framke was outstanding

It s a December to remember

I ve been to countless service appointments and I work in the automotive industry and this was the best service I ve ever had. Tim Haselberger was professional, courteous and made sure my service was done quickly. Additionally he quoted the accurate amount of time it would take. He didn t price gouge me and was extremely transparent about what my vehicle needed. Thank you so much for the exceptional service even during a pandemic!

Was provided an estimated completion time, they finished ahead of the estimate. Surroundings clean and quiet.

This was the best experience for buying a car I have ever had!!! The sales staff was so wonderful, even during the pandemic. We all wore masks and test drove the vehicles without the salesman. All of the sales people were so friendly and helped out with my purchase. The business office person was fast, helpful, and friendly! My overall experience was great!!! Reach out to Mitch or Andy in sales.

Lexus of Maplewood has earned customers for life! Our salesperson, Liz was just great. She understood our needs, answered all of our questions, and at no time were we ever pressured or mislead. She made us feel like we were family. The entire car shopping experience was nothing less than excellent. In addition to getting a great NX300 we were able to get a very fair deal on our trade. I cannot stress enough how wonderful Liz was, and their Finance Department. Lexus of Maplewood is unlike anything I have ever experienced before. Without a doubt we will buy another vehicle here again!

Stopped in with my parents just to window shop a bit for them and was helped by a staff member who knew everything there was to know about new and used Lexus vehicles. Gave really good honest advice to them about what would fit their needs, not just to sell a unit that was on their lot.

Always do a great job and keep me informed on what my car needs

Great service, fast, helpful, and overall a very good experience. Oh yeah, love the vehicle too!

Our car buying experience was easy! Walked in to see about trading in a vehicle for one we saw online, was happy with the amount of time our sales guy spent explaining the features on the vehicle and drove away with a great car for our family the next day. Thank you!

Tim is easy to work and provides the best customer service.

Sean and Thomas in the service department went to bat in my behalf when another dealership provided no alternatives for me to correct the situation on my Lexus. They made it happen and got my warranty work covered! Thank you Maplewood Lexus Team!

Dan was fantastic. Gave us time to look at the car we found online and it was a very hassle free test driving experience. The whole experience was very no nonsense, the car was gassed up and detailed before we left, and they were very accommodating with our payment.

So, i scheduled my 2007 LS460 that i have recently purchased for a diagnosis - seems I've already been experiencing what i know to be a brake actuator assembly malfunction (very common in especially the 07 LS', and a problem that is not only VERY unsafe, but one that Lexus is seeming more than perfectly willing to let everyone just crash and die over WITHOUT any recall actions... SHAME on you, Lexus... SHAME!) as well as the other fun and EXTREMELY common design flaw of the malfunctioning Mark Levinson "premium" sound system amplifier... I pretty well concluded each issue via message board research, particularly at Club Lexus, and was already in conversation with Lexus Customer Satisfaction/corporate (something my trusty service advisor actually had the nerve to scoff at, which was a real treat...), hoping beyond hope that Lexus would actually step in and do the right thing by their loyal customers and hopefully at least assist in getting a replacement amplifier, if not actually give out a good-will replacement, seeing as how the only thing you can call running between 15 and 19 speakers off of one solitary amplifier a complete and total flaw in design, if not craftsmanship, but whatever...
So i initially schedule this visit online using their online scheduler. I input each and every detail of why i was creating this appointment. Then, i received a call the next day from Lexus of Maplewood, during which i was re-asked each and every detail as to why i was scheduling the service appointment... Ok.
Then, when i actually showed up to this appointment, i pulled the Lexus into the service bay area, was led inside by a rather disinterested service employee and, yes again, was asked all the details of the reason for my appointment... which were poorly translated into the work order I might add, but whatever.
"We're going to need to charge you for 2 diagnoses," he explained, but for what reason alludes me completely, but since I'm completely made out of money AND have a money tree growing in the backyard, it's nothing to me......
I asked how long approximately the appointment would take and was informed 1.5 hours to 2 hours. Ok.
Anyways, long story short, after about 2+ hours, the appointment was done and both of my fears were confirmed, i need to have both the brake actuator assembly AND the incredible, high-quality, "premium" Mark Levinson amplifier replaced, and not only that, but also a fuel pump gasket AND the rear struts, strut insulators, and associated parts and pieces therein!!! All at the low, low price of some $7000+!! And all just 2 months after i made the brilliant decision to purchase this vehicle!!! Love that!
Anyways, the big reason why I'm leaving a not-so-terrific review of this dealership is the following:
At NO time after receiving the diagnoses of my many issues at hand did the service advisor even fathom the thought to ask or even assume the sale in any way, shape, or form... What if i actually wanted to peel $7500 or whatever from my huge knot?!? Remember, i AM made out of money, well, gold nuggets, liquid diamonds and cash skin anyway...
Regardless, my visit to Lexus of Maplewood honestly has me seeking out any other Lexus dealership to visit from now on, such as Lexus of Wayzata. And hopefully their service advisors won't scoff at me, and might actually be interested in performing the services that i require - or will at least act interested in seeing if i would like to have the services, repairs, and/or part replacements taken care of, rather than just hurrying me out the door, so they can get back to reruns of Bonanza or whatever they do when they finally manage to just do the bare minimum amount of actual work around there.....

I bought a pre-owned Lexus a couple weeks ago, and could not be happier with Lexus of Maplewood. Although I've been a customer of many dealerships in the area, this was my first time to Lexus. I worked with Ryan Tucker, who helped locate a car that met my requirements perfectly. Ryan listened to what I was looking for and was extremely helpful throughout the entire process. Ryan also gave me a tour of the dealership, which was very impressive. The dealership is so well organized and clean. Everyone we met took a minute to introduce themselves and say hello. Fantastic! You can tell the employees truly care about earning and keeping a customers business. Just simply an exceptional dealership. Thank you Ryan, Jeremy and Jorge.

My mom, sister, and I have all bought cars from Lexus of Maplewood. Every time has been an amazing experience. The staff are friendly, caring, and so helpful! We will continue to buy all our cars here!

Service advisor Bobbi knew instantly where a water leak was coming from, when 2 previous advisors at another dealership couldn't find. Then Jonathan went out of his way when I picked the car up to synch my phone. They were GREAT!

Can t imagine a better place to buy a car. I was in such good hands with Matt Saunders and I will continue to purchase from him in the future. Everyone here was so friendly and had smiles on their faces. I love my new car so much!!!

Great service, had a loaner car, no hassle. After the initial inspection and evaluation I received a text message a link to a website with all the recommended services for my vehicle. I was able to quickly and easily just go through the list and choose which services I wanted them to perform (with estimated prices included) and which ones I wanted to defer/decline. Super easy, no hassle, pressure free and ala carte.

Next thing I know, a day later I get a text saying my vehicle is ready to pick up! Great for misanthrope introverts like me who prefer texting over talking!

Nice job!

Fast and friendly sales process at the Auto Center Bargain Lot. Jim and Josh were great and the whole process was very efficient. I will be back again to buy my next car!

I was very disappointed with my service today. They made no effort to communicate with me during the service. I dropped off in the morning and received a loaner car. I hadn't heard a word from them by 3PM so I called. Receptionist put me into service rep voicemail. I still haven't heard back from my voice mail this evening and dont expect it now. I showed up at the dealership and talked to guy in service bay. He said service was completed and he would bring my car around. I waited another 45 minutes as no one approached me. I finally went to receptionist and asked for service manager and found out he had left for the day. Another ten minutes go by and a service rep gives me my service report and showed me to car. No explanation of how my service went. Then he couldn't find my keys but found car in lot running. How long was it out there running? The 45 minutes I was waiting for someone to help me? I really didn't feel welcome or appreciated by this dealership or its service people.

Extremely helpful and knowledgeable staff! They are patient and willing to work with you.
Dan Oanes helped me purchase my vehicle he answered every question and found answers to the ones he wasn t sure of. Highly recommend this dealership!

Positive and pain-free experience purchasing a preowned vehicle from Jay Dorfman! Would highly recommend if they have a vehicle you are looking for!

The service advisor Steven at Maplewood was really helpful and quick he made decisions to get me into a loaner while the techs diagnosed my car, From there it was fast text messaging and phone calls on updates found plus cost of repairs, all repairs were completed in a timely manner,

I highly recommend Lexus of Maplewood and will be returning if any issues with my car in the near future,

Two thumbs up!!!

AWFUL! DISHONEST! FALSE ADVERTISING! Tried to buy a used car here and was willing to pay EXACTLY what their own website had it for. They refused. First they upped the price, then tried to add on extra charges, although the fine print on their site clearly states they only add a $100 dealer fee plus state tax and DMV. I did not expect such sleazy sales tactics from a Lexus dealer.

Great customer service, good prices and selection. Staff connected easily with me to assist in helping find the perfect vehicle. Would recommend to anyone!

I worked with Dan H, he was helpful, personable and quick to respond. Excellent customer service and follow up.

When my wife and I were looking for a Lexus SUV, we stopped at Lexus of Maplewood and were met By Clint Gage. He was super warm and educational. He was well educated on the RX350 and NX series SUV's. He was very much believable and wasn't pushy AT ALL. A true gentleman who only wanted us to make the right decision. We were looking at 3 other German brands at the time. Based on Clint's expert knowledge and willingness to educate us on the pros and cons, we chose the Lexus RX350 and haven't second guessed ourselves once! Thanks Clint for being such a great host, being patient and also for being so down to earth and easy to work with! I would recommend Clint Gage and Lexus of Maplewood to anyone looking at Luxury SUV's! you won't bedisappointed!

Excellent service from the moment I arrived until I was done having my car serviced. I used a loner vehicle to get a few errands done while my SUV was having maintenance service done. Everything was handled very professionally and with great customer service. My car was returned to me having been cleaned not only on the outside, but also on the inside! It was unexpected and a wonderful surprise to drive away in a freshly cleaned car! Everyone at Mapplewood Lexus has always been great, I highly recommend them to friends that are shopping for a new car. Thank you!

The sales team and management have the worst customer service and follow through I have ever experienced. Over the course of two weeks I was contacted by five different staff, each saying they would get back to me with a price. I even sent an email to the owner and never received a response.

I ve bought 2 cars at Lexus of Maplewood. Both times it was a fairly painless process. They seem to focus a lot on customer service and seem make you feel like you are the most important customer in the room even when you clearly are not.

Dealer trade-in offer was $2800 below KBB. Was unable to reach a deal on CPO RX350

Good service although they really undervalued my car for the trade in.

The last time my wife was there they told her we needed new tires. She told them to wait until she spoke with me. She called me to ask me what I wanted to do. They e-mailed me the quote. The first thing I saw was a recommended service for a tire rotation. I told her that we didn't want a tire rotation. Why rotate tires you are going replace? When we got off the phone she told them to skip the rotation. They said it was too late. They had already removed the tires and she would have to pay. They did unnecessary, unapproved work. Their Service lead, Tim and I traded a couple of voice mails to try to discuss this issue, but we never connected. No explanation was ever given on why we had to pay for this unneeded work. My trust of this service department is gone.

Great service. Car was repaired fast and for a great price . Will definitely be bring my car back for anything it needs.

Super easy to work with great price. Really appreciated straight forward sale approach....no games. Love the RX. Highly recommend working with Slater Lampman.