Jennifer Arnold

Review of Lexus of Maplewood

Horrible service advisors who either miss importan...

Horrible service advisors who either miss important items or they try to get you to pay for extra unnecessary services. The staff overall at this dealership seems under trained, under educated, and they are not held accountable by management. After finding 2 other well recommended auto shops to take my Lexus SUV to, I discovered that I was being over charged for the past year and that the quality of work that was being done on my car was subpar compared to other shops. I recommend trying a Toyota Walser dealership instead (if you want a dealership), otherwise check out some of the local automotive shops that come well recommended from others and skip the dealerships all together. After the Lexus Maplewood dealership messed up 3 different times with my car, I said enough is enough.