(Review adjustment from 5 stars to 3 stars since r...

(Review adjustment from 5 stars to 3 stars since receiving a second opinion.). 3 stars for the loaner vehicle and for the agent who helped us (Jennifer). Convenient pick up of vehicle. Jennifer was very engaged and communicated effectively throughout the process via phone and email. Our car was recalled for an air bag issue. After replacing this, Lexus conveniently found about $4000 worth of work to be done. A second opinion provided a different outcome as to critical issues. The morale of the story- when in doubt, get a second opinion.