Made a 2oclock appointment over the phone to repla...

Made a 2oclock appointment over the phone to replace 1 tire that had a nail in it. Got to service at 2 noone seemed to be expecting me or have an idea why I was there. It has now been 3 hours ( lady on phone told me 1 1/2 hrs) I'm still here and still have to pay $350 for the 1 tire. If I had known I would be waiting this long I would have arranged a rental...