Land Rover Denver E Review

I d give zero stars if I could. Made an appointment for an oil change at 9:40am on Monday - didn t even get around to changing the oil for 24 hours. My service advisor never contacted me. Zero communication. NONE. The check engine light is on. I had to call on Wednesday to find out what s going on. I talked to another person in the service department who answered questions for me and quoted me almost $9,000 for repairs!!! You read that correctly $9,000!!! I left a message for my service person, Dillon, who never bothered to call me back. Did I mention they have texting capabilities to update the customer? Yeah, didn t receive a text either. Called the next day and never heard back. Ended up just picking up the car. When I arrived, the car hadn t even been washed.....nothing but excuses from Dillon. Even called the service manager, Matt. Who still hasn t called back more than 24 hours later. This isn t the first time I ve had problems with Land Rover Denver. This is just the worst experience out of all of them. Oh! And I ve had 4-5 different service advisors/associates in 2 years. Stay far, far, far away from Land Rover Denver!!!!!

Daniel Day worked with us to find the right vehicle and kept us informed of the progress on the upgrades we had asked for.

When I first arrived at Land Rover Denver I was greeted with warm smiles - I was immediately put at ease. Sales Guide, Ryan Armstrong, helped create a relaxed atmosphere for what could have been a stressful experience. Instead, I felt as though my needs were not only met, but were their priority. My whole outlook on the car buying experience has changed. The team here is genuine, thorough, and communicative. I look forward to working with Ryan and the whole team in the future!

These guys lie. I purchased a 2010 bmw 535 from them, and the whole time we are on the test drive the sales person(Clay) is telling me how important taking care of the customer is and how for them it s about more than just the sale. First the lost the tow cover for the bumper when they were detailing it. I was told they would get me a new one which they never did. Then one week later the rear hatch electronics stopped working. I called them again, and clay told me he was gonna talk to the manager and call me back. He never even returned my call. Overall they lack integrity and just want to sell you a car and get you off the lot.

This dealership is top notch. I was expecting the normal car buying experience when we walked in. The one where they judge you and try to push you to buy something you don't even like. We went in on a Friday just to window shop. Marc Helliwell was or salesman and treated us with the upmost respect. He was willing to show us anything and everything even after we told him we just wanted to see what kind of room the LR4 had to offer. Well we loved it so much we went back in on Saturday with 3 kids in tow to make sure they all fit comfortably. Again he was very helpful and not pushy at all. We picked up a used LR4 and we felt like we were buying the top of the line new Land Rover. We told them we needed the Thule pod off of our trade in, I expected it to be laying on the ground and I was going to have to install it. Upon delivery of the used LR4 the pod was mounted and ready to go. Marc Helliwell and the entire staff at Land Rover Denver are extremely helplful and know what customer service is all about. I would recommend this dealer to anyone looking for a new or used vehicle.

Very friendly, courteous and helpful. Straight forward easy to deal with car buying experience

Overall the BEST experience purchasing my LR4 from Land Rover Denver, Fritz and Omer are the best people to work with. along with the entire team there. They were patient and worked with me through every step. I am a forever customer with Land Rover Denver, Anthony has the best team for customer service!! Omer made every step easy and always answered any question I had. Fritz set up everything for me and always checks in!! If you are in the market for a car Land Rover Denver is the place to go if you want the best customer service buying a vehicle! I cannot thank them enough! I love my car and am so happy with my entire experience THANK YOU AGAIN!!!

Awesome! Ryan was helpful in finding me the perfect care at a great price and Gino took good care of me with my trade.

Overall they get a 10.

I walked in today looking to lease a Range Rover Sport, and was introduced to Mark? Who told me that they had none and there was a 5 month waiting list for the entire country (which after calling another local dealer found was not at all accurate). when I said ok, and asked what the average lease price was, he replied $1,600 assuming that would deter me from leasing, and when it didn't, he then followed up with the comment that I shouldn't lease because the residuals were terrible....um ok. He did even ask if I was interested in a 2013 RRS, which I would've been had he not been so terse, pompous, rude and quite frankly uninterested in earning my business. Obviously most people don't love car shopping (for those very reasons), but it's a necessary evil if you want a car, which I did. I am not sure what type of sales and customer service training they do here, but based on my experience today I would say none. It may have been that Mark assumed because we're fairly young that we couldn't afford the car, or that we weren't serious about getting a car that day, or just that because the RRS is "soooo popular" (his quote, not mine), he didn't feel he had to make effort. He was wrong on all fronts. My husband works hard and makes a 7 figure salary, he was getting me a car for the holidays which we needed by this week in order to spend the holidays in the mountains and while I agree the RRS is a very nice car, it's certainly not the only nice car and as a consumer I have lots of other options, which I took advantage of today when I left the dealership went to Porsche and drove off in a new Cayenne. Not only did Mark loose our business for Range Rover today and in the future, but he also lost the business of our colleagues (my husband is a portfolio manager), friends, family, charity partners etc. big mistake Mark, big, huge.

When someone loves what they do, it shows. Luther was very knowledgeable, outgoing and friendly. He answered all of my of my questions and made my decision an easy one. If you re shopping for a Range Rover, I highly recommend speaking with Luther Worthington!

It was timely and the service tech communicated clearly and set appropriate expectations. Kate Knepper was fabulous to work with. Her cheerful attitude and efficiency of handling the entire process was super.

Just want to say these guys are very helpful and easy to work with. The salesman who helped me was Jordan, and he was fantastic, had great advice and let me drive the cars so I could make an informed decision about what I actually wanted. Even though a Land Rover ended up being a little more car than I wanted, it was a great experience. Thanks so much! :)

I had a wonderful experience at Land Rover Denver! Stephen Jenkins was amazing; very helpful and polite. Everyone greeted me with a smile and was courteous from beginning to end. Thank you!!

Clay made the transaction very smooth the best experience buying a car thank clay

$350 for a set of keys, and it took them 2 hours. Why do I buy luxury cars, you would think I would learn. Staff was nice, but for what they charged and the time it takes to service, they should be nice.

Just bought our first Land Rover this weekend - a Range Rover Sport. Amazing experience, Alex was great to work with, the process was super simple, highly recommend!

Great experience with Clay and Jordan! Very helpful and great service!

Great experience! CJ was very professional, patient, knowledgeable and helpful. Gino came out to make sure we'd had a good experience.

I had been looking for a Highlander for 2 months. I drove from ColoSp to see the car offered by Land Rover. Upon my arrival, the car was ready, I was greeted professionally, and the car was everything they marketed it to be. Also, they stayed late to finalize the deal were able to secure a great interest rate, and did some last minute clean-up/detail work on the vehicle while we finalized the paperwork. The only scare I had was that when I got the car home, I discovered that the automatic open/close of the rear hatch didn't seem to be working and a third party mechanic thought it might be the motor. CJ at Land Rover made a call to a Toyota dealership in Denver and through that feedback we learned of a hidden button which made the hatch work properly. I was relieved and thankful. The only reason I did not rate this experience as excellent is that Land Rover was not willing to work with me on the possible repair of the hatch mechanism. The other item is that they said multiple times that they replace brakes/tires that are less than 50% wear remaining. Turns out my rear brakes were 30-50% remaining wear depending on how you measure it, but they were not willing to replace them. Regardless, I was so relieved about the rear hatch working properly, that the brakes became a non-issue. I am thankful for CJ's effort calling the Toyota dealership which resolved the Hatch problem! I am enjoying my new car. The dealership, overall was a pleasure to work with. Thank you CJ.

CJ helped us through the buying process and it was a very good experience. He was very patient with our decision making.

Wonderful service. We were driving from Illinois to Steamboat when we noticed one of our headlights was out. These guys were awesome. Got us in right away and we're a pleasure to deal with. Merry Christmas Kate. From your Winnetka friends!

Helpful, friendly and honest car buying experience!

Had an appointment never got a phone call saying that it wouldn t be done that day, didn t get nothing next day either

Clay was great to work with and very knowledgeable. He made the experience of buying a car easy. If you are looking to buy a quality car go see Clay at Land Rover Denver.

My wife loved coming here. I know it's weird but she really likes driving our Range Rover and loves the service we receive from Dillon. We spent $4000 on a repair modification on our car because it sits for long stretches of time when we leave town. The repair worked as Dillon said it would. I didn't buy the car here but because of the great service I might consider it in the future...

My wife and I were referred to the General Sales Manager, Dash. Dash delicately introduced us to Jerry Schefflin. Both men were cordial and gracious. We had an amazing experience buying a work of art. The whole process was smooth. We got an amazing deal, a fair value for our trade, and exceptional financing. Then, Joe Kilgore from service followed up with some little extras. He was great. Feeling blessed to have done it all.

Our initial experience with the sales staff was extremely poor. After communicating our experience to the general manager and the customer relations manager, we were completely blown away with their apologetic and humble response. While we did not purchase a vehicle here, we could not think of a better place to buy one. Clearly the management staff at this dealership knows how to take care of their customers, own their mistakes, and truly roll out the red carpet!

Friendly staff from the moment we called to set up test drive appointment. Loved working with CJ.

I had an amazing experience at Land Rover Denver! John Karimy and Alex were very nice and hospitable. They gave me the best deal for my new '16 Discovery and amazing trade in in value! Would definitely recommend this dealership and sales people!

This vehicle will be the third I have owned so obviously I love the brand. Car buying can be a harrowing experience but the measure of a good deal is both sides leaving the negotiations feeling happy with the outcome. I feel that way about my latest purchase. Everyone I dealt with treated me fairly and with respect and recognized that I am a loyal customer.
As dealerships go this is a very good one.

Our interaction with CJ was outstanding from begging to end. The process was different, than other out of state deals, but with our identity in mind and policies in place. We totally understand!

I purchased my Range Rover Sport Supercharged a little over a week ago and I could not be happier.(I know, whats not to like, right?) Ryan Griep made the process of buying a car a very pleasant experience. He was easy going and did not put any pressure on me or play games. Ryan thoroughly explained the capabilities of the vehicle, and if he did not know the answer to one of my questions (which was rare), then he would have someone from the service department provide me with the correct answer. I would recommend him to anyone that is in the market for a Range Rover.

I called 4 times in the last two weeks to schedule a service appointment. The service department is not available and does not return the call back within the same business day. The front desk receptionist is the only one picking up the phone and will transfer you back to the main line over and over. The dealership will ask you to leave them a corporate review for their sales reps when you buy a vehicle because their compensation bonuses are tied to the consumer survey. However, when you spend $80,000 plus on the vehicle you expect at least above average services. In my professional experience if I were to treat my clients the same my business would be depleted and I would be on the streets. Range Rover of Denver does not have enough staff to properly service their clients. They do not know how to build lasting relationships with their clients. it is strictly transactional business because they have a monopoly in the metro area. The have a shortage of staff and will transfer you around. I own and an Audi and a BMW and they have stepped up their game long time ago because the demand is here. Range Rover's service here in Denver is a joke! I better buy a rickshaw or an electric scooter and I will have a better service. My next complaint will be to the main corporate office. I am tired of the mediocracy

It was a first class experience as one would expect. The help by CJ Ibarra (internet sales) was exceptional. If you are interested in a test drive, he will ensure you fully experience the vehicle you are interested in. You should plan on an hour for the drive so you can take highway and canyon-type curvy roads. The experience will not disappoint! CJ takes pride in his effort to answer all your questions and responsiveness and does his best to fulfill your expectations.

Just stopped in for a second they game me coffee and were super nice even though I told them that I wasn't looking. Great customer service I'd love to come back

Daniel, Walter (if I remember correctly- gentleman on orientation), and Ryan were all very welcoming and friendly. They calmed my nerves and made me confident in my decision.

What a joy, dropped of a car for service, great service team, taking a video of the car and protecting it as I watched in the internal service drop of area....

Excellent customer service! Professional and efficient! Thanks for making car buying fun

Aleks was so helpful and made himself available for all of my questions. He is knowledgeable and kind and very pleasant to work with.

I worked with Richard Mall at Land Rover Denver to purchase a Certified Range Rover Sport Supercharged. There were a few hic-ups with the vehicle but Land Rover Denver and Richard went above and beyond to make everything right and made the buying and owning experience great! I am thoroughly impressed by their dedication to the customer and hope we can work together again in the future.

I recommend Richard Mall and Land Rover Denver!

I love this place! I mostly work with Joe but everyone is super helpful and friendly and they always exceed my expectations! The waiting area is nice and comfortable too.

Really pleased with the service and expertise at your dealership. Has changed my mind to the positive on servicing my vehicle there in the future. Professional and experienced is what I came away with. Thanks

My wife and I bought a used Grand Cherokee from Land Rover Denver last week. From start to finish we had a great experience. Clay was able to answer all of our questions and provide us a great product at a fair price. After getting the run around from multiple other dealerships the honesty we received from Land Rover was refreshing. I would recommend Clay and Land Rover Denver to anyone as I could not have had a better experience.

I just bought a new '17 supercharged Range Rover, it is my third car from Land Rover of Denver in 6 years.

Once again, they have exceeded my expectations in terms of a pleasant car buying experience. Everything worked like clockwork - the financing, the closing, and the delivery.

Ryan Armstrong helped me out again, and he is knowledgeable, and very diligent.

Will not be the last car I buy from them!

Ryan Leer was awesome and took great care of me. He was great at communicating and was very prompt on answering my questions. This is my second time leasing a car from Ryan, I highly recommend him!

I was hesitant buying a Land Rover a couple of years ago because I didn't know enough about the brand itself. I just loved the look. But I went for it, and I truly couldn't be happier. I love the gas mileage the car gets, the luxury look of it, the WARRANTY! Land Rover Denver was very friendly during the purchase but even better when it comes to service. Everything was covered under warranty and the service representatives (Kate & Darin in particular) have gone above and beyond to help me. You get a loaner car while your car is being repaired and they do a great job getting what needs fixed, done correctly. I will probably always buy Land Rovers in the future from Land Rover Denver. Highly recommended.

Steve took the time out of his busy schedule to demonstrate the new Defender with me hours after he received it! Yes, you read correctly! Knowing that I'm an enthusiast (having owned a Defender since 1998), Steve knew I had a keen interest in the new model. With all the advanced technology, I couldn't be more impressed. I would not have had the opportunity to do so without the best new vehicle dealer in town, actually putting a customer first, ahead of any one of the thousands of items on his list that day. I'd never even consider buying a new Land Rover from anyone else. 10 Stars would be a much more appropriate rating. Do yourself a favor, stop by LR Denver. You'll receive the same treatment, I assure you!

Everyone is very friendly and extremely knowledgeable. They made sure we were 100% satisfied with our new vehicle. The service team, as well as the sales team went above and beyond to make sure we were taken care of! Thank you so much!!! We love our RR Evoque!!

I am so happy with the service and costumer experience i received at Landover Denver.
The staff was professional and courteous and allowed me a hassle free buying experience. This will be the only shop I ever purchase another Land Rover from.
I worked with Clay Romine for the purchase of the vehicle
He was diligent and knowledgeable with the vehicle
He took the time to show my family how to take full advantage of our new purchase. He exceeded my expectations. If you go in you should defiantly ask for him as your sales rep.
Omer Maher handled the process for our warranty and financial paperwork details.
The process was smooth and seamless.
A+ experience

Not sure if my experience at other Land Rover Service locations was above average and set the bar high for what i come to expect, but to be honest i was underwhelmed with my experience here at LR Denver. Overall Service was not what im used to. Was disappointed to receive may car back filthy after LR Denver having had it for more than a week. I understand i did not have it serviced or repaired but i did have a $200 diagnostic done, and it would've been nice for it to at least been sprayed off. Again, maybe thats how things are done here, but definitely not what im used to. It's an added benefit how most communications are automated, which is good, but better human follow up would help just if emails, or text msgs are missed. Felt like there was a lack of motivation with staff to truly assist. Took a min before Service staff addressed me, and after it was determined that repairs were not the best option and i was connected with a sales rep, he made very little effort to present options or even make a sale. I felt like he was really just ready to go, and then, so was I. I will say, the attendant at the front desk was very welcoming and helpful when she noticed I wasn't being helped. She was what I'm used to experiencing. She went above and beyond to assist. Also, i appreciate the lift service as well.

My experience was fantastic and always enkoy working with Darrell and John. The service was at the top of the game.

Since I am rating the dealership for their service I want to mention something. I am VERY disapointed that one of the benefits that sold me my Land Rover a few years ago was taken away when the new owners came in. The free oil change for life was promised and all of the sudden the new owners did not take on that offer. I work in the business world and when we take over companies and organizations we keep like promises. I find the fact that I had to find out as I was picking my car up from service for its oil change that this benefit is not being honored by new management to be unprofessional. If you had to ask me if I would buy another car from the current owners my answer would be not sure...I sent in an email to the owners via the website about 3 months ago and requested someone to call me from management and that never happened.

We had an amazing experience here getting our first Ranger Rover. Top notch. We especially appreciate Yenas who showed us how to use everything in our car. He was patient and knowledgeable with all my questions. Thanks so much for the overall excellent experience.

Was instructed by my salesman of the price "out the door" and brought a check. Then had to sit with three other people to complete the deal: Salesman Aleks, who did a good job, Sales Manager Mike who explained price "out the door" was wrong, company had to collect SD sales tax, wrote separate check for that, then another meeting with Ryan, financial services Manager, to try to sell extended warranty, window tinting, paint protection, ect. all of which should have been explained ahead of time since I had to travel 400 miles that morning and had to be home that night, 13 hours of driving and now I will have to return for any of those services, especially the front window tinting that I REALLY DID WANT.
Hopefully future service appointment will be smoother. I really like the car!

I can t say enough about Kuni and the customer service! In particular Ryan Griep was attentive, professional and made the overall experience a ten out of ten. I highly recommend Land Rover Denver and Ryan!

CJ and the entire staff at Land Rover Denver were great to work with! We did not expect to come home with a vehicle that day but through their excellent service and willingness to work with us, we did, and we couldn't be more satisfied.

At Land Rover Denver, the incredible luxury vechicles are not the only thing to get excited about. Dash and his team ensure that each and every person to visit the showroom enjoys the shopping, selection and purchase just as much as the Land Rover they take home. Best car buying experience, bar none.

It s was a 10 star experience. Thank you to everyone at Land Rover Denver.

When we bring in our LR3 and then something else comes by not working. This has happened 3 times in the past. They go to fix something and then the problem is still not fixed and them something else is broke they make us pay for. I am done with this dealership.

Quite possibly the best car buying experience ever. CJ made it easy to get exactly what I wanted - none of the high-pressure sales tactics or back and forth. Taking me into their pro shop and letting me pick out promotional items for me and my family was the icing on the cake. Nice touch!

Extremely poor communication with the service dept. Had a 10 am appt on Monday. Did not get my car in until midday Tuesday. I called numerous times and was told service rep would call me back with an update. That did not happen. Ended up asking them to return my car Tuesday evening because I could not get info on what was happening and when I could expect my car back. Overall, just a very frustrating experience. If they were too busy to keep my appointment they should have canceled it. Was my first and last experience with LR of Denver. Took my car the next day to another place to get needed repairs and work was completed within an hour. They gave me 3 updates within that hour and saved me $5800 from LR estimate for repairs.

My wife and I went to Land Rover Denver on Saturday to look at a specific used car they had on their lot. After speaking with Ryan in sales over the phone to make sure the website information was correct, we drove down to check it out. Ryan was efficient and helpful throughout the process, and ever though we were buying what was probably the least expensive car on the lot, we were treated with the same respect as someone spending a great deal more on a Land Rover and feel that we got our car for a competitive price. We are very happy with the car we bought and the level of service that we received. Ryan in finance (apparently there are 3 Ryans that work there atm) was also very professional and very to the point. All in all we would definitely go back there for another car.

Our experience at this location was worth the drive. My husband and I had bad experiences at other dealerships, not here..from Mike, to Clay and Ryan. All were pleasant and made a unfavorable task alot easier. I will be going back to buy again. Keep up the quality of professional courtesy. Thank you for all your assistance when needed.

I recently purchased a vehicle from Land Rover Denver and had the pleasure of Dealing with Adam Hatter from start to finish. He guided us through the ins and outs and had an answer for every question we had at the time and since. I highly recommend him in particular and Land Rover denver in general.

This was a great car buying experience. Our sales consultant, Clay, was very knowledgeable, helpful, and seemed to really care He got us the vehicle we wanted for a great price. This was our second experience at Land Rover Denver. We are very pleased. Thanks guys!

Will was my advisor and was not communicative at all. I left several messages and he did not respond. I finally left a message for Matt the manager and he forwarded it to Will instead of calling me. When I finally picked my car up I was very disappointed in communication for the entire event. All you need to do is communicate and I would not have been so upset. I'm so disappointed for so many reasons with Land Rover that I will not buy another

Problems with the Discovery..engine light symbol activated..glad I got the longer warranty..

I recently bought a 2014 Jeep Grand Cherokee from their used car inventory and I can say that my experience was amazing. I have dealt with dozens of dealerships in the past (with a lot of bad experiences) so I'm always skeptical with with them but I have nothing but nice things to say about Land Rover of Denver.

My sales person was Shannon and I highly recommend her. The entire process (before and after) purchasing the car was super fun. She didn't pressure me to buy at all and was super friendly and welcoming. She also knows a lot about cars and the industry. She helped me lock in the best deal possible and offered great suggestions on how to sell my current Jeep Wrangler.

The car did come with a couple of issues and thats where Robb (used car sales manager?) the super hero came in. He immediately took the Jeep in and fixed everything NO QUESTIONS ASKED. It did stay at the shop for 4 days (longer than I wanted it to) but he communicated with me all along the way and made sure that every little issue got resolved.

I want to thank both Shannon and Robb for everything that they did and for providing superior customer service to a none Land Rover owner/car.

I highly highly highly recommend this dealership if you're looking to buy a used car or any car for that matter. Go pay them a visit!!!

***I received no incentive for this review***

Wonderful group of people at Land Rover Denver. From the Sales Team, to the Service Department and now the Encore Specialist - we appreciate your attention to taking care of us and getting us up and running. Thanks especially for the time and being genuinely great people. Highly recommended.

Very helpful staff and well priced vehicles. I worked with Ryan Griep, he was great! Ryan made the whole transaction very smooth. He will get the job done!

Thank You Ryan Armstrong!!!!!

My wife and I went to Ryan once before in 2016 and had nothing but exceptional service from him on that occasion. Going into Land Rover is a fairly daunting thought as we are just 2 normal people. We walked out extremely happy with a 2016 Range Rover Evouqe.
After having a child 3 months ago our budget was tight going in to look at a new vehicle. Ryan himself is a family man and made us feel at home there with our 3 month old. He spent an extended amount of time with us and made sure we got exactly what we wanted with the budget we had. He is not just a salesman, he is someone you can relate to and had our best interest at heart whilst doing his job.
I have nothing but the best things to say about him and the Land Rover Denver Team.
We left in a Range Rover Velar R-Dynamic.
From our family, we thank you Ryan Armstrong for working with us and we now have the car of our dreams!!!!

Very Very Poor Service - The salesman here have short temper and hold huge attitude which cannot digest that buyer can take their own time to decide. Very incompetent, made us wait 4+ hrs on a weekend and still could not finish the paper work. The Sales man told us that he would not run the credit unless confirming it with me and went back and ran the credit without confirming. The called in and asked for the callback from regional manager after my 2nd attempt. He was so rude on the phone and i asked him if he could provide me with a letter that stated that they ran the credit under misunderstanding and he said he has not seen something like that in 20 years and was completely unaware about credit inquiries could be reverted back. He said he was going to call back after getting himself educated on this which he did not ever till this date.

The only way my experience at Land Rover Denver could have been more stereotypical of a bad car-buying experience is if the salesperson was wearing a coffee-stained plaid sport coat. The big orange star in my review? It's for complementary water and the comfortable ski lodge-style waiting area. I spent quite a bit of time there. On a Monday. With few people in the store.

I d much prefer to write a review for a good experience, but if I can help even one other Googler save some time and energy with a negative review, it's worth it. Here's my story:

Found a car I'm interested in found online? Check.
Offer to put down a deposit to hold it? Check.
Car confirmed AVAILABLE? Check.
Appointment made for a test drive? Check.

I received triple-confirmation by phone, calendar appointment, and text message. I had names of TWO people who will help us. So far, so good -- Nice job, Internet Department (or scheduling software?).

My wife and I rearranged our Monday work schedule.

Now, it's time to meet our humble and friendly salespeople for the first time. We show up early out of courtesy for the people we'll be working with. Front desk person gives a kind enough greeting and re-confirmed our appointment. All-right --- Seems the integrity of their brand and a reputation for good service matters to the people working there.

All this -- Following their sales process, reserving a car, setting an appointment... It was too good to be true.

The salesperson calls me by someone else's name and then asks us to wait some more. By now, we're well-beyond our scheduled appointment time. I like the car though, so it's fine -- we ll wait. Plus, we had our workday setup in event we needed to be there longer than expected. When our salesperson returns, we find out the car we had TRIPLE-CONFIRMED an appointment for was in the process of being sold to someone else! As a consolation prize, we get a condescending speech about how they don't hold cars and that they'll call us if the deal falls through. Almost like it was my fault that I had even modest expectations of the relationship. That's some Hall of Fame level apathy.

To give the paragons of professionalism at Land Rover Denver a second chance to make it right, I contacted the management staff with my story a full week before I wrote this review. Not so much an acknowledgement that they received or read my email and letter.

Since you're already here, take a moment to read through the other negative reviews and you'll see a pattern: Got foxed over at Land Rover? Some nameless, faceless person will post a canned "we're sorry" response and hope that people move on to the positive reviews.

Moral of my story is to go into dealings with Land Rover Denver with a healthy dose of vigilance, or avoid it all together -- If you can work through a broker or go somewhere else, strongly consider it. There are longer attention spans and more professional courtesy on display at a laundromat.

The ski lodge waiting room is great, though. If you need a break from shopping all the car lots on South Broadway, stop by Land Rover Denver for a complimentary water and a nice place to sit.

I was looking for a vehicle and narrowed my choices to Audi, BMW, and Land Rover. Meeting Ryan Griep made all of the difference in my decision. His low-key, positive, informed approach was just right for my car buying needs. He sold without over-selling; he informed instead of persuading; and he spoke to me, not at me. I credit my love of my new Land Rover to Ryan. I'll be back when I'm in the market for a new car.

Awesome team! Worked closely with Clay Bromine while completing an out of state purchase, he made out buying process extremely easy! Would definitely do Business again!

Amazing staff dash has become a close friend. He and his team will be completely open with you and are, arguably unlike most other dealerships, on your side. Very hard to beat customer service and environment.

Just purchased my second Rover from LR Denver. They took great care in getting the vehicle ready and me on the road quickly! A great experience again! I'll be back! Thanks again to my Sales Guide Jerry Schefflin, Ryan in Finance and others it was a great experience! AWESOME! Always a pleasure to work with this dealership!

CJ made the process of getting into our new vehicle so easy and was so helpful! Everyone that we saw in Land Rover were so welcoming and Ryan L. Made the financial process run smoothly! Wonderful dealership and we appreciate your services! Thank you!

Considering the luxurious persona Land Rover has, the level of service is no better than any other car dealership.

Great buying experience with Ryan Armstrong and Gino Oprea!

Went smoothly and came in under the estimated price.

I had the best experience purchasing my new Range Rover at Land Rover Denver. Yenas (my sales representative) took his time showing me everything that this beautiful car had to offer. I was new to the brand and didn't know a lot about the car. He never made me feel rushed and went above and beyond to teach me how everything worked. Mike (sales manager) was also wonderful and I never felt any pressure at all. They both wanted me to drive other brands and make sure that I knew that I was making the right decision. They gave me a great price on my trade in and I walked away having a great experience. Thank you!!

Got my car from Clay, very helpful, and knowledgeable about options! Makes the car buying experience more enjoyable!

Best car buying experience I ever had. Our salesperson was awesome! He answered all our questions no matter how many we had and made the entire car buying experience great!