An important part of the service was that it did not involve my Landrover rather, my wife's Toyota 4-Runner was brought in. I hope this shows the trust we have in Shane, Tyler and the Service Team. Another great experience for us and we are thankful how smooth things really went. Thank You
Unacceptable to schedule an appointment and not have the vehicle looked at for 30 hours after dropping it off. Continuously chasing my assigned service person to inform me of the status of my vehicle. Then to have the misuse of humor to communicate bad news regarding my vehicle. I will not return nor recommend this dealership.
I was here with my wife who owns a Land Rover. She loves the car and we both appreciate the great customer service
They went above and beyond. Great place and great people.
Worth the drive from up North! I'm still smiling, but my mouth still watering from those BBQ pictures C.J!!!
I reached out to Land Rover Denver to the parts department, to buy a single bolt for my vehicle. After getting a email back for the quote, which I was pleasantly surprised with the rapid return of email, I was bombarded by the Sales Manager Tim suddenly. I had never reached out to anyone in sales about anything! I have received over 7 emails from them within 4 weeks now, despite telling them to stop contacting me about sales! This is not the way to treat a new customer, I will now buy my parts elsewhere-
CJ was very responsive to our calls, emails and texts throughout the process of looking at and then purchasing our Land Rover. Once we decided on the car, it was quick and easy to close. We are very happy with CJ as our salesperson and the experience as a whole! Thank you, the Olsons.
You can not be the customer service we received from Ryan Armstrong! We purchased a used Explorer from the dealership this past Friday. The whole team made us feel like we were purchasing a new Land Rover and not a used vehicle. The atmosphere was very pleasant. The financing team had us out and on our way without any extra or hidden fees in a very timely manner. We plan on purchasing another vehicle in the next 2 years and will be looking at this Land Rover dealership first!
Always get well taken care of
The staff understand and go out of their way to be helpful
I bought a Range Rover Evoque from Ryan Armstrong and was extremely pleased with the service. Ryan was great and made me feel comfortable with the big purchase. Ryan Leer in financing was also a huge help. Both Ryan's were very up front with me and helped reaffirm I was making the right decision not only with the Evoque, but with choosing Land Rover Denver!
Would give 0 stars if possible. Worst experience ever trying to buy a car !! Complete waste of my time. Hays Burton doesn't know anything about Brand and tried to give me random answers for my questions.
Never ever work with this guy he doesn't know anything about Range Rovers. I owned 6 Range Rovers in the past and come to buy a brand new one for $150k and expect more customer service that just random answers in the top of his had. Hays doesn't know even engines what they have a couple of years before. How managers hired people like that?
TOTALLY DISAPPOINTED!
Hays don't know even what questions I ask about and try to find a car that is not that I want. He went over to check it out and see what they had in stock. After checking around told me that there was one that could work for me. Decided on it and bring it to show me but it was a totally different Car that I asked him. Completely waste of time especially for people like me who make 7 figures a year. Never in my life, I spent time for review but not in this situation, will call to corporate and let them know who is working there and how they prop up people.
Do not do business with this dealership! Salespeople are not professional at all and do not respect you.
Complete waste of time. What a shame!
I bought an 08 bmw with their "extended warranty" and within 4,000 miles it needs $5,500 in repairs that they won't cover. The car is not drivable and they absolutely will not help me.
Joe is excellent and exceeds expectations every time.
We live in Kansas and found your car online. Yenas Berhe was very helpful.
Worked with the outstanding Jerry Schefflin !
Yesterday I bought my 1st Range Rover. The Evoque Model. I'm so in love with it.
Jerry Schefflin was my salesmen and he was AWESOME!!
Jerry knows his stuff. I grilled him with so many questions and without hesitation he answered them.
Buying a new vehicle isn't my favorite thing to do, but Jerry made it simple for me.
I'd also like to thank the finance guy and the trade in guy. Both are great.
Thanks again Jerry.
I just purchased a vehicle from Land Rover Denver a few days ago. I never leave reviews, but I feel obligated to leave a review because of the incredibly positive experience I had with Paul & Mike. I would absolutely recommend Land Rover Denver simply because of the amazing people that treated me so well. Paul & Mike, THANK YOU! Simply the best.
Well, Joe Kilgore has alway been my service agent and he is very friendly and professional , i always ask for him with my service because i know he always do his best to fullfill the customer's needs...
The best experience I've ever had with a dealership. Everyone I came in contact with displayed impeccable customer service behavior. It was totally worth traveling from Cleveland, Ohio to Denver for the vehicle I received.
From start to finish, Land Rover Denver did not disappoint. Joe Walker was knowledgeable and courteous and never pushy. They made the experience simple and my new car was well worth the wait! So excited to drive again!
Nice place. Just not happy with the trucks and price.
Steve Burt and his staff at Land Rover Denver truly went above and beyond, to make sure that we were taken care of throughout the car buying process. Shannon B. and Ryan G. were both very helpful and knowledgeable. We had an amazing experience and we will do business with Land Rover Denver again in the future!
We were looking for a used infiniti jx35. We found it in Land Rover dealership. We came in and found the car. We did an inspection of the car ourselves as much as we can. The windshield was replaced, there were missing screws and clips, left headlight was noticable more faded than right, a production date under the hood did not match with the date of the car. I am not even telling about couple dozen small broken peaces. It took about 40 minutes in total to check everything. Nobody even came and asked if we need some help. Then, we went to front desk and asked if somebody can help us. We waited for a sales person another 15 minutes. His name was Ryan. He said that he is busy. I could tell that he was not happy to help us. Then, he called a finance guy to do test drive with us. I asked the finance person about clips and screws and he said that he does not know any technical detail of the car. Then, Ryan came back and i asked him if any part of the car was replaced. He said about 160 point check. He was guaranteeing that everything is transparent and everything is from factory. I told him that i am not sure about it and asked about the headlight. I told him that the windshield was replaced by them. He said that he does not know. I told him that he is a salesperson and needs to know it. After a while of surfing in his phone, he "somehow" figured out that the windshield was replaced in the dealership. He wasn't even surprised after figuring out this fact. I asked him about marks on one of the headlights. He started screaming and demonstrated his attitude. He was screaming that he does not know about the history of the car and if i am interested in this car i need to buy it. He was shouting that all used cars have that marking. I told him that he needs to behavior notmally. I am a customer and i have a right to ask questions about cars. By walking to other cars, he could not find those kind of marks. It made me even more suspicious. We just left after this kind of behavior of the salesperson. I am sure that i will never go there again. I will not advise others if they ask me.
Great experience! Loaner vehicle was ready within 5 minutes and they really had my back with the warranty company! They had to take a little longer, but got my car fixed under warranty and no charge at all! Awesome! Highly recommend this dealership[!
Joe in service has left a lasting impression on me. Best in class, heck world class. I was truly lucky to get Joe as my advisor. Really just a huge thanks to everyone there. Great team and i look forward to doing more businesss at Land Rover Denver.
I feel that I am very satisfied and would return in the future
Luther was an outstanding sales representative. I bought my car on the spot because he did such a great job answering all of my questions and patiently showing several models. What an outstanding staff Land Rover of Denver has. Across the board, every staff member was so knowledgeable, so helpful, and treated us with outstanding service. I'm looking forward to my next purchase already!
The dealership has been sold and is no longer able to fix any issues you might have on your vehicle. I've taken my car in 3 times in the last 3 months and they are confused on what to do. The old crew is mostly gone now and the new owners are squeezing every Nickle out of the dealership, its really sad.
Trouble starting vehicle twice that morning, so called Land Rover Denver on my way from Castle Rock to Littleton. They fit me in right away, diagnosed and fixed the problem and sent me on my way in time to make my meeting back in Castle Rock. Great service AS ALWAYS!
I worked with CJ at Land Rover and he made the process very easy. He did not pressure me into buying like many sales people. I highly recommend Land Rover of Denver and CJ!
I was in for a program recall and was told it would take about an hour or less and wouldn't need a loaner. 1 hours turned into an hour and a half, then 2 hours, then 2 and a half and then almost 3 hours before my vehicle was available. So upset to be misled like this. It takes me about 25 minutes to drive each way to get to the dealership from home. This was one BIG hassle!!! NOT happy!!
I purchased a new 2016 Land Rover Evoque from Land Rover of Denver. They were professional and service oriented. My salesman Nicholas Clarke new his products and was happy to help me identify the right car for my needs. Coupled with the help of the Sales Manager Geno Oprea I received a good deal and a good deal more. I highly recommend Land Rover of Denver for your new car needs. You find it is not as expensive as you assume to step up to a Land Rover.
Luther provided a ton of knowledge on each and every model I was interested in. He also was not too pushy when it came to the sale (which was nice). Thanks again man, keep up the clean atmosphere guy's!
I would like to warn all the service customers about the service department and particularly the service advisers Joe and Matt.
Long story short I brought my vehicle they told what it needed 350.00 worth the work and I approved it, went to pick up my vehicle and it was 150.00 more. They explained the service they did, I said I wasn't told about the additional work there response " We did the work we charge over 130.00 per hour and were Land Rover were not cheap". WOW
Just beware in the service department!! We have bought three vehicles there and 9 months ago was the last one!!!!!!
Paul Arcellano
Great customer service. 10/10 recommend. I went into the dealership to buy a used vehicle and had the pleasure of working with Jerry. He had me in and out in no time. I found exactly what I was looking for with his help. I was offered drinks and snacks by customer service , the financial man Ryan and Jerry helped me pick the best warranty to fit my budget, and the guy cleaning my new vechicle did an awesome job. Thank you for the great customer service to everyone who helped me!
Luther....Luther....Luther.... is all I can think about driving my new Range Rover. He was a one-of-a-kind representative I got to work with. He was knowledgeable, transparent, and communicated everything to me, wasn t pushy with anything, but he made it a fun pleasurable experience. If I could put 6 stars to rate Luther, I would but it won t let me. If I could buy another Range Rover from Luther, I would but my bank balance says otherwise lol
Found just the car I wanted at Land Rover Denver, great cars and no pressure. You can expect a comfortable environment and knowledgeable sales people. Ryan Armstrong did a great job guiding me through Denver on the test drive and explaining the benefits of the new Discovery Sport. Lots of options and some of the best around town and off road vehicles made.
Traveling home to New Mexico and DEF warning came on. We talked to Jim in the service department, explained issue and he told us to come on in. We arrived 20 minutes later and they took our Sport in immediately. Outstanding staff and service. We were back on the road an hour later. Thank you LandRover Littleton!
The staff at Land Rover always seem so happy and always so helpful. First time buying with them and it s been a great experience so far. Everything from purchasing to learning how to use all the features and even servicing
From sales to service avoid this place, make the drive to Broomfield. Sales person doesn t know anything about the vehicles and then management just makes the excuse they are new. Um maybe have someone more senior help and make the sales person go look at the vehicles they are going to sell. Really bad first impression! No spare key provided and now still over 2 months still no key. Took the vehicle for service because it was making weird noises and shifter didn t work and it was there since Friday 9am and didn t hear a word until 4 because I reached out and was told it would not be ready until Tuesday. Really? Where is the communication and no loaner car. Seriously the worst! Management doesn t care or even comprehend how frustrating from purchase to service this has been.
Was very pleased with the salesman and how we were treated. Purchased a vehicle and overall was a pleasant experience. Highly recommended Land Rover Denver.
This was the third car I've purchased from LR Denver and each time the buying experience has been easy and enjoyable.
These guys were awesome to deal with. Shopped several other dealerships first and these guys beat them all. Bought a 2013 Lincoln MKX. Looked at one near by at a "no haggle" dealership in Parker. These guys had a better equipped unit with 20% fewer miles and beat the other dealer by $1K on a $16K sale. Not only that but their D&H was included in the price. The process was smooth with no games of any kind. We have owned the car for 3 months and still love it. I highly recommend Land Rover.
We just bought our second Land Rover. We were lucky enough to get in touch with Paul Hoover. Paul made our second experience even better than the first!!
I bought my Range Rover Sport last week and I love it! Adam was our salesman, he was excellent, never any pressure, more like a friend. I would recommend him to anyone. He is very laid back, and if you just tell him what you want, he will see if he can make it happen. Awesome experience and we will definitely go back to him in the future.
We just traded our Range Rover in for a gorgeous new "blacked out" LR4 and had a great experience. Ryan Armstrong took care of us and went the extra mile to find us exactly what we wanted. My wife really wanted the three rows of seating and the "lay flat" seats which allow her to transport all our dogs effectively. This is our third Land Rover product and we get to keep our awesome service advisor (Jim) who happens to also be a dog lover!! ;-) Thanks guys!!
Excellent first time experience with Land Rover Denver! Aleks Liubimyi was a pleasure to work with - professional, genuine, honest, and fun to work with. Love the car and the experience was top notch, Aleks went above and beyond. Dealership was taking all coronavirus precautions which made me feel very comfortable going in to the showroom to take delivery during this time. Thank you Aleks, hope to do business again!
The group at LR Denver was great to work with at all levels. Internet team (CJ, Jin, Ray) were quick and helpful. Sales team(Luther) did their best to work with me on my trade and make the buying process enjoyable. I had a unique situation coming from out of state and it couldn't have went smoother. I would highly recommend going to LR Denver!
This dealer has always provided the utmost professional and courteous service. I don't expect perfection out of a business but I do expect accountability, and I get that with no hesitation 100% with Land Rover Denver. Anytime there has been a challenge, they have responded immediately to resolve. I wouldn't trust anyone else with my vehicle. Josh in service is who typically work with and I highly recommend you ask for him.
Loved my experience here. I would recommend purchasing from them. The level of customer service is impeccable. Vipul took care of everything for me and went above and beyond.
First class treatment and appreciation by this dealership's staff. 12th Rover purchased from
dealership and the personal treatment and care from the sales side is matched equally with the first rate attention to details by the service department. Consistently a special car purchasing and owning experience.
John Runne
Such a pleasant experience. I am a loyal Land Rover customer. But my experience in Land Rover Denver exceeded all my expectations. My salesman was Clay Romine, what a nice guy, he followed up with me everyday, went above and beyond to get me the best deal, options, financing, and service. He almost feels like a friend, that how much he takes care of his customers. I bought my range rover sport from them, and couldn't be happier!!! pay it forward guys, and thanks Clay again!!!
Ryan Armstrong was awesome! He helped me make the annoying process of buying a car super fast and super easy! If you come here, ask for Ryan!
Ryan Armstrong was our salesman and he did a great job. Very personable and knowledgeable. He was the main reason we had a great experience.
LR Denver is excellent. No hassle. Easiest car buying experience
Jordan Schlabach
Sales Consultant (Was Great to work with!)
An excellent dealership. Jordan Schlabach was very professional and provided superb customer service. I would not hesitate to purchase another vehicle from this company as they made the car buying experience painless. If you want to be treated with respect and valued as a customer, visit Land Rover Denver.
EXCELLENT, EXCELLENT EXPERIENCE! The service staff (front and back) were fantastic. Being able to take a loner is a huge reason I bought here.
Side note: I bought the car as a CPO with 8k miles on it. Being told 4 months after purchase (and 4k miles put on it) that it needs new tires already was very frustrating. I wish that I'd been told that there wasn't much life left in the tires at purchase so that I could have prepped for the $1k+ expense or elect to put new tires on it at the dealership and roll into the loan. Not a deal breaker, but affected by perception of the experience.
The purchase of my first luxury vehicle couldn t have been better! Ryan Armstrong of Land Rover Denver was great to work with - very friendly, patient, and genuine. In addition to the incredible price they worked out for a used 2017 Audi Q7 in prestine condition, they offered me near blue book trade in value for my car. The finance paperwork was a breeze and I was driving off with my new car in no time! I highly recommend giving Ryan a visit - he won t disappoint!
Very helpful staff. CJ was awesome in helping me out. Definitely felt no pressure to buy. Got a great deal
CJ and Gino at Land Rover Denver really went the extra mile to take care of me on my trade in. Would highly recommend the dealership and those two gentlemen!
I've been in several times with maintenance or warranty issues.
Always a good experience.
CJ Ibarra is the most down to earth easy to work with salesman I have ever worked with. He was friendly and very helpful. I was treated with respect from start to finish and drove away happily in my new car!
We recently moved to the Denver area and we needed our Land Rover serviced. Had spoken to David on the phone who set me up with an appointment, mentioned to ask for him when I came in. I asked if they do loaners for service so that I wouldn t need to take time off of work. He said no it should only take 30-40 mins. So when I arrived today, no one was there to greet me so I asked around for David and he was on a phone call, another gentleman helped me, told me it would be at least 1hr and 1/2 for the oil change. Ok that s fine I will wait... 1 hr 1/2 turned into almost 4hrs. I had asked them to check the outlet for the charger since it had been broken since the day we bought the car but we realized it too late since our closest dealership was 4hrs away, so we figured that we d have them take care of it during our first service which the dealership we bought from had told us this would get taken care of with our warranty. David confidently told me that the outlet works which it did not, so they had to recheck it only to tell me that yes it is broken and that they couldn t tell me if the warranty will cover it or not. So all in all after almost 4hrs all I had gotten accomplished was an oil change. Unacceptable, and when we asked to speak to a supervisor we waited over 30 mins and no one ever showed up. Customer service should be better than this at a Land Rover dealership, it was extremely disappointing, never coming back here.
I came in for routine maintenance. My experience was great. Service took less time than I was told. The staff was attentive and polite, my personal staff person Tyler was friendly and answered my questions. I even received a video of the process of checking my tires and fluids. I will be going back for service needs in the future.
Will was my service tech and he never returned my numerous calls over one week. For $3,000.00 in service I never received a single call even though problems arose with the service. I would be happy to talk with the manager about all this but my guess is nobody will call in which case I will look for another service.
After this review I was contacted by the service manager. We discussed all the issues and he was honestly unhappy with the terrible customer service I received. He agreed there was absolutely no excuse for anyone failing to return phone calls. He later called me back and offered a refund of a portion of my costs which I accepted. He gave me is personal phone number and assured me I could call him directly in the future if I do return for more service. I will consider returning to Land Rover Denver but I can assure you I would not allow Will to be assigned to my vehicle service. I hope this sends a message to the service department that customer service is what makes a service department a place people will return to.
Joe Kilgore is great! He got everything taken care of.
Hands down the best Rover dealership around. Dillon took great care of me and my Range Rover. Highly recommend!
Great experience, great people, great vehicle! Clay is AMAZING, Dillon is also AMAZING. We have bought tons of vehicles from you, love them all.
Ryan was incredibly helpful with my car purchase. Even though the car was not a Land/Range Rover,, he was still incredibly knowledgeable and was able to answer all of my needs. Great place!
Great deal on a lease. Returned a car to Car max, they came and picked me to go complete the transaction. Looking forward to a long relationship with this dealership.
My wife and I had been shopping various car dealers for a smaller SUV for some time. My wife pulled me down to the Land Rover Denver on Broadway in Littleton. I was excepting a typical negative experience with the salesman, but... we met Clay Romine and felt at ease and comfortable with him right away. Clay was very informative, helpful and accommodating. Clay was sincere as well as never making us feel pressured throughout the entire experience.
What we appreciated and continue to appreciate is the high level of customer service Clay has given us, even after the purchase. It is hard to find good customer service in any industry these days. Clay gave us an experience that will make us repeat customers and feel that any referrals we send his way will be in good hands.
All the folks that helped us from receptionist to finance to parts and service were great.
Ask for Clay Romine at Land Rover Denver
Just leased a '20 Discovery Sport from Aleks at Land Rover Denver and it was easily the best car buying experience I've ever had.
I spoke to Aleks on the phone, went in the following day, and he already had a car meeting and exceeding the requirements I provided. After a quick test drive (which was solo due to Covid-19), we sat down to discuss numbers, which was also a breeze.
Overall fantastic experience. I recommend Aleks as anyone's go-to Land Rover salesman. He's a great guy with an even better sense of humor. Really looking forward to buying more cars from him in the future.
I bought an Evoque from Ryan Armstrong last week. The car is great and so was Ryan; professional, knowledgeable, and responsive. Overall, an excellent experience.
My vehicle feels like a new one again! I'd like to send my praise to Tyler Fitzgerald for his continued support and courtesy throughout my ordeal and to the mechanics who worked on my vehicle, clearly demonstrating their extensive knowledge working on Landrover/Rangerover vehicles. I can once again, close the garage door immediately without the garage being consumed with exhaust fumes. I can't thank you enough for the exceptional work you did on my vehicle. The complimentary 52 point check, uncovered additional areas of concern which I very much appreciate. Feeling the power regained (without it being in Sports mode), is so refreshing and breathing clean air again is a major plus. Thank you for outstanding service! I may live in Colorado Springs, but I'll drive the added distance for great service as this. Thank you!
It was a professional staff at Land Rover of Denver. As soon as I walked in, someone asked if I needed help . A sales rep was quickly assigned and my car buying experienced was off to a great start. I communicated which vehicle I was there to see and within minutes, I was test driving it for the first time. CJ, my sales rep, didn't apply any pressure during the test driving experience. He answered all my questions and appeared comfortable as my wife and I drove him around Denver. When we arrived back at the office, CJ asked if I was ready to become a jaguar owner. My response allowed him to put everything in motion. We went from getting a great offer, to filling out the paperwork, to closing the sale within a couple hours. They addressed every aspect of financing and even recommended a solution that we ended up choosing in the long run. Every person we worked worth had our best interest at heart. From the manager down to the sales reps, everyone made us feel like family. In the end, we produced a great car and made some new friends. This was the best car buying experience I have ever been a part of. Thank you for a great experience .
The staff is always excellent at Land Rover Denver! No one wants issues with their vehicle but dealing with it with them is painless. :)
Ryan Armstrong was quite helpful and knowledgeable about all the vehicles we were interested in. Recommend anyone interested in purchasing a vehicle to go talk to him.
Bought my second Range Rover Autobiography from Aleks. If you want to buy your new car and be treated above and beyond ask for Aleks, 5 star experience
Best car buying experience ever! Everyone was so welcoming and hospitable. I won't buy another car from another dealership. Feel like family! Xoxo!
I've purchased two cars at Land Rover of Denver and had a poor experience every time I've visited. The first time, several years ago, we bought a car that required many return service trips until the issue was fixed. The next visit several years later, my wife and I were treated like we couldn't afford a range rover and were never taken seriously so we purchased one elsewhere. We returned last week to test drive some new range rovers and range rover sports and were told no one could help us and we needed an appointment to test drive the cars, even though it doesn't say that anywhere on the website. After that experience we tried to purchase the car we wanted somewhere else but due to low inventory we ended up purchasing with Land Rover Denver. My wife bought the car and drove it home and then was told that Land Rover Denver had miscalculated the taxes and that she had to come back and pay more money. That's a terrible customer service experience and one of the consistent features of Land Rover Denver
CJ Ibarra made the process so easy. I had more trouble with my bank!
I was sceptical about even considering a Range Rover vehicle, because it is a luxurious brand, and I didn't think I could find one within my price range, but CJ made it happen. Being smart, and having a representative work with you with you as the customers best interest in mind is crucial, and CJ provided this customer service.
Thank you CJ!
a very satisfied customer.
Great experience with fantastic customer service! Paul Hoover & Mike Surd were AMAZING and took care of me every step of the way! They both went above and beyond to make sure that my car buying experience was stress free and enjoyable. These guys will go the extra mile to make sure that you are taken care of! Thank you so much for everything, Paul & Mike!
Shannon was amazing! Very friendly she was available for me whenever I called for questions. 10/10 would recommend!
Love! Love ! Love! my New Land Rover LR4, Silver edition! Our experience at Land Rover Denver with Ryan Griep was exceptional! He was GREAT to work with and gave us an AWESOME car buying experience! I would recommend and Ryan to anyone looking for a Land Rover Car/SUV! : )
very friendly as well as professional i would highly recommend this dealership to everyone
