Adam M Buchold

Review of Land Rover Denver E

The only way my experience at Land Rover Denver co...

The only way my experience at Land Rover Denver could have been more stereotypical of a bad car-buying experience is if the salesperson was wearing a coffee-stained plaid sport coat. The big orange star in my review? It's for complementary water and the comfortable ski lodge-style waiting area. I spent quite a bit of time there. On a Monday. With few people in the store.

I d much prefer to write a review for a good experience, but if I can help even one other Googler save some time and energy with a negative review, it's worth it. Here's my story:

Found a car I'm interested in found online? Check.
Offer to put down a deposit to hold it? Check.
Car confirmed AVAILABLE? Check.
Appointment made for a test drive? Check.

I received triple-confirmation by phone, calendar appointment, and text message. I had names of TWO people who will help us. So far, so good -- Nice job, Internet Department (or scheduling software?).

My wife and I rearranged our Monday work schedule.

Now, it's time to meet our humble and friendly salespeople for the first time. We show up early out of courtesy for the people we'll be working with. Front desk person gives a kind enough greeting and re-confirmed our appointment. All-right --- Seems the integrity of their brand and a reputation for good service matters to the people working there.

All this -- Following their sales process, reserving a car, setting an appointment... It was too good to be true.

The salesperson calls me by someone else's name and then asks us to wait some more. By now, we're well-beyond our scheduled appointment time. I like the car though, so it's fine -- we ll wait. Plus, we had our workday setup in event we needed to be there longer than expected. When our salesperson returns, we find out the car we had TRIPLE-CONFIRMED an appointment for was in the process of being sold to someone else! As a consolation prize, we get a condescending speech about how they don't hold cars and that they'll call us if the deal falls through. Almost like it was my fault that I had even modest expectations of the relationship. That's some Hall of Fame level apathy.

To give the paragons of professionalism at Land Rover Denver a second chance to make it right, I contacted the management staff with my story a full week before I wrote this review. Not so much an acknowledgement that they received or read my email and letter.

Since you're already here, take a moment to read through the other negative reviews and you'll see a pattern: Got foxed over at Land Rover? Some nameless, faceless person will post a canned "we're sorry" response and hope that people move on to the positive reviews.

Moral of my story is to go into dealings with Land Rover Denver with a healthy dose of vigilance, or avoid it all together -- If you can work through a broker or go somewhere else, strongly consider it. There are longer attention spans and more professional courtesy on display at a laundromat.

The ski lodge waiting room is great, though. If you need a break from shopping all the car lots on South Broadway, stop by Land Rover Denver for a complimentary water and a nice place to sit.