The price they posted online is what you pay, no tricks, no need to haggle. Their price is below Costco Auto and TrueCar. Ken and Ashley are a pleasure to work with. The day I went to pick up the car, they have all the paperwork ready for me, I picked up the car in less than 3 hrs.
I bought a brand new Ford escape. It took three return visits totalling 28 days and evergreen considered that they did me a favor by replacing the engine. Only 2000 miles on the clock. Service rep will not prove a new or recon engine used
We bought a new Explorer this Memorial Day weekend. They were great to us and showed us courtesy the whole time and had no problems with finding the vehicle we wanted and giving us the time we wanted in purchasing it. The whole staff was great.
This is our second vehicle we've purchased from them and both times they have been the best. I have no problems coming back again.
The salesman (Robert) worked harder than I have ever seen to ensure that I got into the right car at the right price. I went there for a used car - I ended up in a new car at a better price and better interest rate.
Very cooperative with help of keyless entry battery. Friendly with good support.
May of this year (2014), I bought a used 2012 Ford Explorer ecoboost, I bought it in a dodge dealership, when I looked at I like it so I took it for a test drive, and fall in love with it. A month later I started to notice anomalies with the power tran, so I hear from the DORI show at 97.3 fm, the excellent work evergreen ford does, I decided to take my SUV there, After couple of visits the service department was able to figure the issue and fix it, couple weeks have passed since they fix it, and the SUV feels great, it runs smooth, and I actually feel the suv runs better than when I bought it, this I feel like it is brand new. I hope my SUV never give me problems again, but if it does, I know I can count with this dealership's service department to fix it, thank Carl.
PS I deducted one star because you guys do not have courtesy loaner while my SUV was getting fix.
I m 18 and I bought my first car through Evergreen Ford Lincoln. Justin was our sales rep. The customer service was great! He was thorough explaining things and patient when my mom asked a million questions.
I called Evergreen Ford with a grinding in my axles and a long overdue oil change. Convinced it was a warranty issue, i asked for and was given a rental car covers by my warranty. After the oil change, they were unable to reproduce the grinding. I was prepared to pay for the rental and diagnostic work but they only charged me for the oil change.
Top notch customer service!!
We were treated really well, love our truck! The only thing that didn't go well was the transfer of money. Evergreen deposited our check before we had the funds in our checking (coming from a 401k). We called to stop the deposit, but the message didn't get to the right person and we were charged a $25.00 overdraft fee that we weren't happy about.
Scott Mabry (our salesman) was great and really did a great job putting our deal together!
Thanks,
Jim and Rebecca Smith
Car service was fast, friendly, with no heavy-handed upsell. Reminds me of the "good ol' days."
I showed up in a 07 f350 looking to trade up at some point. Not today but end of the month. Sales guy told me it was too much work to pull up a truck for me to test drive if im not going to buy today. He let me sit in one truck but locked it when i was walking around it.
Had a terrible experience here. Went in for a 60,000 mile service and wanted them to check my transmission because it was shifting hard. First they called and asked to keep my car overnight even though they had it the entire day and I had an appointment. The next day they called and said nothing was wrong with my car and the service was done so I went to pick it up. I drove back to work and went to run and errand a couple hours later and it kept stalling which it has never done before. I called and they had it towed back to the shop. This was 2 pm and I didn t hear from them again that day to let me know it was picked up and delivered or anything. The next day they called in the morning to have me explain again what was happening and then they said they d call me back. No update for 5 hours so I called because it was Friday afternoon and I needed to know if I would have a car over the weekend. Kept getting sent to voicemail for 2 hours. Finally got through and they said it s the transmission but they don t know how bad and she was going to talk to the technician. This was around 3 pm. Didn t hear from her again until Monday. On Monday she called to tell me the transmission has an internal failure and it would cost over $7k to fix.
My frustration is with the complete lack of communication in this process. In addition, when I dropped off my car I told them something was going on and they obviously didn t check it carefully and then sent me back out in a completely unsafe car. My car had never stalled before bringing it here so it seems the small issue I had was made way worse. I had my car towed away to a reputable mechanic who told me without even looking at the car that worst case scenario the most it could cost is $6k, still a lot but less than Evergreen Ford. Don t take your car here. I brought it in thinking I was doing the right thing getting it checked by Ford experts and they ended up missing something huge and in the end more damage was done to my car and you will be completely left out of the loop the entire time.
Worst experience! Having service done, lied to multiple times and car sounds worse than when taken in. Cost was ridiculous as well. Will NEVER set foot at this place again. Zero customer service.
Great service and got it done sooner than originally had been promised.
My experience with the service department was outstanding.
A problem arose and it was quickly and courteously resolved by Sophia. I would highly recommend this organization and Sophia as a professional.
My wife and I had been looking to trade in our Ford Focus for a larger vehicle more suitable for our family. We went in to Evergreen Ford honestly just to see what they had and inquire on how we can best go about getting a vehicle since we did not have the best credit backing. They were very accommodating and understanding. Allowing us to test drive multiple vehicles and giving us all the information on said cars. They treated us as if we were a much higher income couple as I'm sure they treat all their customers. They asked what we were comfortable with financially and did everything in their power to help us get that in a vehicle we enjoyed. After just a few short hours (in which they offered snacks and beverages countless times) they approached us with an offer on the vehicle and it was not a penny more then we said we would be comfortable with. They did not waste our time, or belittle us for not being in a better financial standing as I had feared they would like other car dealers had. I would recommend this dealership and any employee they have there (4 total helped us in just a single day) and I will be taking my business back there in the future.
Excellent customer service! Thank you so much Kelly Bader for helping me purchase my dream car!
It was a little hard getting service in the beginning.
People seemed really busy and not able to help. Ultimately I got Chris Reade to help me out and get his team on the ball. If you go here, ask for him. Kinda standard deal....they try to upsell and don t really want to talk price until your committed to the car you want and are ready to negotiate.
Gary Joseph was a pleasure to work with. He was very friendly and personable. We didn t feel that we were in a high-pressure situation at all. He let us make our own decision. We had made an appointment in advance, and the cars we were interested in looking at, were there waiting for us when we arrived. The experience was low stress.
It was as good as it gets buying a new F-150 at a dealership. Ben Y. did a great job as salesman. Nice young man earning money for his last two years of college. He leaves after Christmas for the year. Low pressure in the finance office. I didn't buy any of the extras and felt no extra pressure.
Cameron North was awesome. Very easy to talk to, and even introduced me to their custom parts manager as I explained to him what the goal of my vehicle was. Overall painless and fun experience!
People were helpful and friendly, but issues with the car were not resolved. They were helpful in getting my car back in on the same day, but the issue returned as soon as I drove car off the lot, and I have to set up another appointment, which is frustrating and time consuming.
Great service and what a pleasure to deal with. Would highly recommend Chris and Chris from the internet sales team.
Worst experience ever. My 22 year old son broke down. Had his truck towed to nearest Ford dealership, which was Evergreen. They called and said he needed new batteries in order to diagnose to the tune of $356. Then they called and said that he needed a new main harness, blown head gasket, the total to fix everything was $8000. Decided not to do it. My husband went to pick up the truck and wanted to make sure he got the old batteries as they were still under warranty. When he lifted the hood he noticed the batteries had never even been changed. So they gave him his $360 back. Took the truck to Five Star Ford in Aberdeen. Today we got the truck back at a cost of $570. Everything Evergreen said was incorrect. It was a leaky radiator cap so water got into the main module. Evergreen Ford shame on you trying to take advantage of a 22 year old or anybody. I gave you one star as I couldn't go any lower and neither could you.
As good as any dealership and better than some. They seem honest and try to provide good service but, like any other dealership, the sales people always want to up-sell you and the service people are always overworked and a few weeks behind.
I called and got the name of a sales rep who answered my questions and worked very well with identifying the type of car I wanted. I came in to the dealership and with no hassle or pressure gave me the car at the price I asked and with little pressure to buy other things closed the deal. Very excited about the dealership especially this sales person who worked with me. Scott Mabrey was very helpful and honest. Anyone who asks for him will be happy with their choice. Go to Evergreen and you will see what I mean! Mary O'Keefe
Service was solid and timely, with good communication. Can't ask for more.
George, Janay and The Englishman :-), were extremely helpful, professional and polite!! They made our experience so seemless and enjoyable. They are all assets to your company! We will be highly recommending them both to our friends and family looking to purchase a car!
Brenda who helped me schedule maintenance on my vehicle was so excellent! The staff here is awesome. I had a very unpleasant experience at the last Ford dealership I had been too(Auburn) so naturally I was a little hesitant taking my car in here, but they quickly aleveated any worries I had. They were professional flexible and understanding. They kept my car for a week(at my request) until they were able to properly diagnose the issue! Any request I had they took into consideration and put to use. Awesome dealership awesome people!
Great dealership all the way around. Wanted to buy a pre-owned Ford earlier this year and knew that Evergreen needed to be our first stop. Andrew from Internet Sales was friendly, helpful and knowledgable! They didn't end up having a car that fit us but we did find a Ford at a nearby dealership. We have been brining it to Evergreen for service since then and their service department is top notch. Same or next day appointments, comfy waiting area with TV and free, fast WiFi. My only gripe is that I wish their first appointments were at 7:00am instead of 8:00am.
We had a great experience with Evergreen Ford. I would recommend doing business with them. Jose went out of his way to help with this experience .
Just bought an F150 here. Had an amazing experience working with Janay. The dealership has an excellent selection with a great staff. Janay was able to make the truck affordable and answer all my questions thoroughly. Highly recommend this dealership for a unique and professional buying experience.
Great salesman...rest of the experience seemed a little disorganized. Finance guy was pretty pushy.
UPDATED 6/29/2020
I purchased my brand new 2019 F150 from you Evergreen Ford at the beginning of February. The purchase experience was a little slow, as the truck was buried at the remote lot. The purchase took all day to complete. My salesman, James Torres, was helpful and accommodating, as was Anthony Caposio. Unfortunately, during the paperwork process, the finance manager, Benjamin Kalberg, outright lied to me about the extended warranty. I did want an extended warranty, and stated I wanted a factory one, not an aftermarket one. He told me the warranty company from whom the warranty was being purchased was owned by Ford. Upon research when I got home, I quickly realized this was not the case. Anthony was helpful in getting me into the factory Ford extended warranty I wanted in the first place.
After purchase, and getting a chance to get the vehicle up to speed, it was evident that there was a vibration. 3 trips into the shop, and I have been told that I have to live with it and it has to get worse for them to fix it.
They had damaged all 4 wheels in an attempt to balance them. They removed the weights, and in doing so, were careless in their work, and damaged the spokes and inner face of the wheels. I sent pictures to my service advisor, she advised me that the wheels would be replaced. When I brought the truck in for the 3rd inspection of the vibration, as well as having the new wheels installed, my service advisor proceeded to argue with me, telling me the damage to the wheels was from curb damage. Not sure how an inside portion of a wheel gets damaged from a curb, but whatever.
Upon arriving home, I discovered silver paint on all 4 of the tires. I contacted my service advisor in my displeasure, she assured me they were replaced. She said the "new" wheels had scratches on them, so she had the body shop touch them up. So, they ended up lying to me about putting "new" wheels on. This would not have been a big deal, except what they told me and what they did were not in alignment. I'm sure countless other customers are being ripped off, and just do not have the technical sense to notice it. I now get to scrub silver paint off all 4 tires.
I have worked in the auto industry as a tech for many years, and I can tell you one thing....stay away from this place for either sales or service.
Everyone was extremely helpful and i was very satisfied with the customer service and vehicle servicing!
Had a problem with my Ford Focus, and had the BLESSING of being referred to their sales manager, Tom Noe. I am probably THE MOST DIFFICULT customer a business could ever have, yet, Tom IMMEDIATELY understood EXACTLY what my issues were, and IMMEDIATELY went about making sure I was taken care of. Tom is wonderful, the staff is wonderful, they spoiled my kid while we were waiting, and have earned my business. I very highly recommend Tom and Evergreen Ford.
Evergreen is so easy to deal with, from the email and text reminders to scheduling online appointments! They are my go-to dealer when I need parts/service or a new vehicle. By far the best and easiest no-hassle dealer I ve ever dealt with! I will continue to use them for my truck and hope to buy a car for my wife in the near future from them
Expensive service, as you'd expect at a dealership, but they do good work! Put a new engine in my truck, great warranty, and she purrs like a kitten now.
I purchased a 2013 Ford Focus ST from Evergreen Ford and had great experiences with the sales and service departments until recently when my car was robbed while in for servicing. I noticed the stolen items, about $400 worth, before I even left the dealership and reported it to them. I was told that they would look in to it an get back to me. The next day I get a call and am told that Evergreen Ford does not claim responsibility for theft or damages to vehicles while on their property. I wasn't happy with this answer so I tried to get a hold of management but they were never available to talk with me. I tried multiple times on the phone and in person and no one could ever help me, I was just always told that customer satisfaction was important and that they would look in to my case.
In the end I gave up on the issue because it wasn't worth my time to keep getting ignored by the management at Evergreen Ford. If you take your care here please know that they will not help you if any of their employees steal from your car while it is in their shop. I know of other dealership that have been very helpful to friends after a theft occurred on company property but Evergreen Ford was unwilling to help me out.
car was serviced promptly waiting room was comfortable with coffee and I was offered water. Brenda offered to wash and vacuum the car and it too was done well and quickly. All in all a good experience
Great dealership, and topped with a great sales man Robert Cann.
Kelly and Janay were great to work with and we ended up getting a vehicle that we really liked.
Great service and were able to get me out of a jam. They came to North Bend and picked me up, helped me buy a used F-150 to replace the one that died on Snoqualmie pass. My vacation was delayed, not canceled.
Thanks!
Second time in for the same warranty repair, still not fixed...
Didn't perform all items requested.
Charged a deductible, then received a refund for the charges in the mail: nice to get the refund but why the charges I'm the first place, I asked why when I picked it up but didn't have time to argue over 100 dollars.
Cashier staff was ok, though more interested in refunding a coworker for the vending machine
Always have our Ford vehicles serviced here. Always professional and go a great job.
Fantastic experience buying a car from these guys. After being turned off by getting hassled by other dealerships I found Evergreen Ford to be a breath of fresh air. They went above and beyond to provide excellent service. I worked with Andrew Wight who is the internet sales manager. Everyone was low pressure, polite and easy to work with. I typically hate the process of buying a new car but they made the process quite pleasant. I will consider buying my next vehicle from them.
Sales associate Jeff Walker was great! Quick easy and painless even with two kids.
They saved me some money. I had asked for an air filter change, they checked and said it wasn't required. Service came to $50.
For the first time in my life I have had a positive experience buying a car. I had planned on using the Costco program to buy a Focus. After chatting with the salesman he looked over his numbers and told me that I could save an additional $2500 by going with their deal instead. I didn't have to negotiate at all and got a brand new car for thousands under invoice. The salesman was very friendly and helpful. I would highly recommend this dealer!
Great customer service and staff. All of the work was completed perfectly.
We have taken our vehicles to several other dealerships for years! Our last Ford was purchased, at Evergreen, in 2012. We have never been satisfied with the service or the work at other places, but because of the distance from our house, we've gone to the closer dealerships. We recently had our 2nd amazing service experience with Evergreen thanks to our Service Advisor, Sophia Valdez. She went above and beyond to take care of us and most definitely made up for the less than satisfactory service that we have received from other Ford dealerships. We will never take our truck anywhere else as long as we are able to have Sophia take care of us!
Jose was very helpful in finding me a car, getting a price I could afford and working out all the details and logistics I needed. He went above and beyond to help solve a paperwork issue. Thank you!
We had a great experience, everyone was very friendly and our sales person Chris Wilcinson was fantastic!
Dan was AMAZING. We appreciated his professionalism and level of knowledge while assisting us. He was patient and kind and we never felt pressured. We knew we needed a car but were prepared to walk away if we didn't find the best deal that fit our budget and situation. Dan made this easy for us. He helped us stay open minded and gave us extra time to check out all our options. We will absolutely recommend Dan and your dealership. It was a positive experience from beginning to end. Thank you!
Excellent customer service, really helped me navigate the whole claims process (anything with an insurance company can be difficult) so I appreciate that. They also helped me with a sister company that does detailing so two birds one stone. Thanks!
Service was awesome and they really worked hard to get us a great deal. Would definitely consider another purchase from evergreen! We would have preferred a proper detailing before we left the lot with our used vehicle instead of just, what appeared to be, a quick vacuuming of the interior. Other than that it was a great experience!
I have purchased two Explorers from Evergreen Ford and traded in two cars in the process. I cannot say enough good things about the dealership and how pleasant they are to work with. Kudo's to the whole team and Raymond Kraai for getting the deals done. I have found that the service department to be just as good. I will continue to come back in the future.
Sophia was my service advisor. Good customer service.
I bought a new F150 from Evergreen, and I had a great experience. I worked in the service department for another dealership for a long time, so I know how buying cars works. I appreciated the help I received from Mark and Arcus from sales, as they were honest and upfront with me. Finance was easy, and the "Englisman" was awesome to work with. I definitely recommend Evergreen.
Fantastic customer service by Brenda and car was ready much sooner than planned!
I have filed a recall complaint with NHTSA due to your violation of the NHTSA recall order. According to your service department, you DO NOT provide loaner vehicles for recall repairs, this is in direct violation of the recall order which clearly states A free loaner vehicle is available upon request
Sam R worked on my Ford. I greatly appreciate his kindness and letting me know what he found on the multi point inspection. He really showed he cared about my vehicle and I could very much trust he would do a good job just by the way he came across.
The staff at Evergreen are extremely supportive, informative and to the point. I will recommend my friends and family if they are looking for a Ford vehicle.
The staff was friendly and one of the best experiences I have had in buying a new car.
Whenever, I have a car problem Evergreen Ford service employees always come thru for me and it s much appreciated!!! Thank you!!!
Very easy to work with and flexible. No high pressure sales. Very product knowledgeable.
Called to ask a general tax questions, Mark Gregory picked up the line. He was extremely helpful, highly recommend!
Brenda is the best representative at the service department. She always take care of my brand new navigator every time I take it for planned maintenance. She is always on time and on top of everything. She is literally the best!
Evergreen was professional and easy to work with through the buying process. My salesman, Travis, was very courteous and helpful. They were reasonably competitive on pricing after some negotiation. They do have a traditional car sales model. It would be great to see them adopt a more modern sales approach.
As usual Sophia was a Pro..got me in, she and mechanic identified the issue and we are on our way to fixing it. Thanks again.
Andrew Wright was really helpful in getting the monthly payment where I wanted it to be and the extended warranty that best matched my driving style. 5 days after purchasing my new (used) car, a warning light appeared. Andrew Wright was quick to take care of the issue for me! I got in and out very fast. Nick in the service department was communicative and thorough and made me feel like my car was in good hands. I'm very happy with the speed, service, and workmanship I have so far received.
Great experience, the loan officer fought for me to get the best interest rate.
Evergreen Ford did a great job getting me into the truck I wanted and were honest and straightforward through the whole process. I did not feel pressured to take the deal they were offering, and they had no problem allowing me the time I needed to think through the options, which I appreciated. Their selection was unusually good too and they had the perfect truck for me. All in all, it was a good experience and the 2 1/2 hour drive was well worth it!
Fast, efficient, fair price, cleaned up my dirty Truck. Very respectful people. First time I took my Truck there and I'll be using them from now on. Have nothing to gain by this post...
Bought a brand new F150 here after having horrible experiences with another area dealer.
Buying a car here was hands down one of the easiest, most stress free car buying experiences I have ever had. All of the staff was polite and very nice, didn't try to low ball me on trade or push shady deals, and have taken care of me every step of the way. 3 hours from walking in to driving my new truck.
I will definitely be leasing another care here shortly when the lease on my current car is up.
I highly recommend them over any other local Ford dealer!
I was greeted cordially and set up to perform my requested services. I had the 45000 mile oil change, tire rotations, replacement of the Pony lights under the mirrors again for the third time. At the last minute I remembered that I was having difficulties loading mobile applications. It was immediately returned to the shop and the program was reinitiated. Thank you for the responsive service.
Danielle was Very Responsive, Helpful & Professional in getting my MKT in for an oil change & sevice.
They got my truck in on a short notice repaired it very fast but the engine light came back on within 50 miles.it still runs good though
Brenda Lane in Service arranged to have our car taken care of when we needed it. We really appreciate her attention.
Processing of the service and repairs was excellent! The only issue related to new parts installed a year ago had failed. Evergreen service repaired the work under warranty of the parts and all was good in the end!
I appreciated the thorough and complete service I received. Dani, my service rep, is the best!
The best dealership around. Will not go to another one to buy a Ford again.
Great dealership. The associates were kind friendly and very helpful and also answered all my questions. And the service department is top notch, in get your vehicle serviced and repaired. Appointments are necessary.
Ben Y. was truly a pleasure to work with! Every step of the process was a breeze! He was so knowledgeable about the vehicle and made sure I did not leave until I had all my questions answered, thanks Ben!
Found me exactly what I wanted, wasted no time, and everything was done when I showed up at the price I was told. Jeffery was great sales person.
I have been a customer of Evergreen Ford for 20 years and they have ALWAYS done a super job in taking care of my car. They are a first class dealership.
Evergreen Ford team is exceptional!
Ken and Casey are top professionals, helpful, prompt, caring and honest.
These guys made my truck buying experience very positive.
Great job.
John who helped me with the shuttle service was amazing. He was professional, friendly, on time, and super helpful. Thank you for all your help!
Very disappointed in them. Felt they tried to pull a fast one on me..will not be going there again!!!
evergreenford.com
