Yevgeniy Agapov

Review of Land Rover Denver E

I called 4 times in the last two weeks to schedule...

I called 4 times in the last two weeks to schedule a service appointment. The service department is not available and does not return the call back within the same business day. The front desk receptionist is the only one picking up the phone and will transfer you back to the main line over and over. The dealership will ask you to leave them a corporate review for their sales reps when you buy a vehicle because their compensation bonuses are tied to the consumer survey. However, when you spend $80,000 plus on the vehicle you expect at least above average services. In my professional experience if I were to treat my clients the same my business would be depleted and I would be on the streets. Range Rover of Denver does not have enough staff to properly service their clients. They do not know how to build lasting relationships with their clients. it is strictly transactional business because they have a monopoly in the metro area. The have a shortage of staff and will transfer you around. I own and an Audi and a BMW and they have stepped up their game long time ago because the demand is here. Range Rover's service here in Denver is a joke! I better buy a rickshaw or an electric scooter and I will have a better service. My next complaint will be to the main corporate office. I am tired of the mediocracy