Land Rover Denver E Review

I am so disappointed in this dealership. I have been a customer of Hollman automotive for awhile now but never saw such a poor example of customer service as this place offers. My car has had electronic issues since I leased it. It has never been fixed correctly. They recently had my car for a few days (10 days) and I pick it up with the same issues. My car shut off on a very busy street and had to be towed to Land Rover Denver. The General Manager ignores my specific questions about my concerns and remedies and only brushes over my options to get rid of the lease early. Not even an apology for my inconvenience. That said, the service department tries but I think they a re very restrained by bad management. I am eating the balance of the lease and I bought a Mercedes. It is important for me to have a reliable car. Please think before adding a Land Rover. Ugh.....

I had a Great experience working with Steven and the staff at Land Rover Denver! Steven was able to answer all of my questions and had a smooth transaction. He also set my phone and seat settings before I left. I would highly recommend this dealership!

Gino and Ryan are incredible guys! They know how to take care of customers and provide an elite service!

I do not recommend Land Rover Denver. I got a new Range Rover Sport in December 2019 at this location. This vehicle had a gear shift default problem at only 4K miles, and I had to have it towed from my driveway to the nearest service location in Colorado Springs. New vehicles should not have technical malfunctions-and if they do, it should be addressed immediately. No one contacted me to alert me that my vehicle had arrived at the CS service center. I called and was told it "will be 2-3 days before we can even evaluate your vehicle." I contacted the Denver Sales Manager, Robb Ashby, regarding my problems with this new vehicle and left a voicemail. No return phone call. My husband contacted Shannon, the Denver Sales person we dealt with at the time or purchase. No return phone call or email. Crickets. I then contacted the Service Manager in Denver, who was sorry to hear about these problems and advised that I contacted Land Rover Corporate to file a complaint. I contacted Corporate twice yesterday, held for 10 minutes each time, and was sent to a voice mailbox which alerted me, "this voice mailbox is full and is not accepting any messages, goodbye." I'm not sure how Land Rover Corporate has a full voice mailbox with no one answering phones but suspect this has something to do with the 1500 corporate layoffs that happened recently. Currently, I am out of a vehicle for an unknown amount of time with no loaner having been mentioned, much less offered. The vehicle malfunction, lack of response, and corporate negligence has been unacceptable, and the amount of time I've spent addressing the issue has been frustrating. Had I known this would be my situation, I would never have purchased any vehicle from Land Rover Denver. I'm stuck with it for now, but I'll be dropping it off in the parking lot at Denver Land Rover when the lease is up-and then I'll head over to Tesla.

It was a very nice buying experience with Adam Hatter at Land Rover Denver. He is very friendly,skilled and patient, not just helped with us buying the car, also helped us with the purchasing of car insurance, and explained to us every details about the new car we purchased. to us. he is the best sales at Land Rover Denver.

CJ was PHENOMENAL! He was the best and most helpful car salesman I have ever experienced!

Always great service and friendly. They clean the vehicle inside and out after each service. The loaner vehicle is a great benefit making time at the dealership shortened. But if you do have to wait the waiting room is nice with free drinks and snacks.

They are the best! Great communication, and don't try to add unneeded servicing. You always get a full documented report of you multipoint inspection. And now you also get a video of your servicing with a full commentary with the service professional! Both, not available at all dealerships. Simply said, Outstanding Customer Service!

C.J. and staff were fantastic to work with. Highly recommend!!!

Fantastic customer service. Got everything accomplished that I needed done, faster than expected, and without any hassles whatsoever.

Jerry and Gino were great to work with. Highly recommend this location.

Best experience in car buying we've ever had. Staff was super friendly and very informative about there products. Most certainly a no pressure, relaxing atmosphere when it came to making a purchase of this magnitude. Best part was the price, best bang for our buck. I would highly recommend this dealership, the professionalism of the staff and the Land Rover product.

I wanted to write a quick thank you to the folks at Land Rover Denver, specifically, the sales manager, Robb Ashby.

The transaction started off rough - He made me aware of structural damage on my Cadillac that I was trading in and worked with me through the hassles of getting the out-of-state dealership I'd purchased the car from to write me a check, so I wouldn't have to roll over a significant amount of negative equity. This was no easy task and I am so grateful to Robb for taking the time out to assist with this and for his patience. He certainly went above and beyond for us at an especially trying time. This was an emotional and time-consuming process and he did everything he could to assist myself and my man - we are both SOOO appreciative of the effort he put forth.

Yenas and Mark coordinated for Yenas to come out to my job a week later to run through all the features with me, so I could get the most out of my Land Rover experience as well. I appreciate the follow up and the thoughtfulness of the team at Land Rover Denver!

I was able to leave the lot with a beautiful new 2020 Evoque, due to Robb's dedication to getting us a good deal. Land Rover Denver will be seeing me again in a few short years when it's time for the upgrade, due largely to Robb and his kind heart. Thanks a bunch!

We brought a 2011 Cadillac Escalade and CJ was of great help. Excellent service and the staff were very accommodating. Would recommend this place for anyone looking to buy a new or used vehicle.

I have never written a review on a car maintenance experience before until today because it was just THAT good! My car needed to stay for a few days so I was provided with a great loaner which was very much appreciated as I have a very active 1.5 head old. Additionally I was BLOWN away when my inspector Sam Goodell sent me a video of the inspection of my car. In my 15 years of being a car owner I have never received a video of my car inspection and it was an incredible level of service and customer care that will make me a returning customer. This level of transparency instills a lot of confidence in the consumer. My service advisor was Brian Torphy and my service inspector was Sam Goodell. Ask for them the next time you bring your car in for service at Land Rover Denver. Best service experience I have ever had. Thank you very much

From start to finish, Jerry was attentive to our wants and needs.

Great customer service. Don't slip on the wet floor inside.

Love working with everyone here, especially our sales person Harrison.

Was a really great experience no pressure second vehicle I've bought from them and would most definitely go back for a third, these guy's and gals are awesome.

Great experience, quick and easy process. This was our second car purchased with Ryan in 2 years and we definitely recommend him and Land Rover Denver. Looking forward to the next time we will be doing this, in a few years :)

Great experience, very friendly staff. I just got an oil change on my vehicle. Their waiting room was comfortable and well stocked with merchandise, drinks and snacks. They even had a kids play area.

The only thing that I didn t get the complimentary car wash at this time :(

I was asked how my service experience was over text message. When I answered, there was no response to my concerns or even an explanation to what changed.

I've tried to give them my business twice. The first time i was looking for a new Discovery for my wife. The sales guy never called back with the lease offers or the inventory check. CO Springs called me back in less than 30. Disco was a bit too small, so I bought an LR4 instead. The second time i tried to put a deposit on a new Defender. Sales guy said he'd call back. Never called. Springs dealer gets the Defender sale and my LR2, LR4, and Jaguar service business. Disappointing really, since it's much easier for me to get to this location.

Corrected the hitch install. Unfortunately it took several trips and time.

The team at Land Rover Denver were great to work with and helped us find the right car after months of shopping (...and dealing with other dealerships stuck on slimy, pushy dishonest sales tactics). Our sales guides Ryan Griep and Jerry Schefflin were especially helpful and honest with us throughout the process and went above and beyond to make sure our needs were met. We love our certified preowned vehicle and will most definitely be going back to Land Rover Denver for our next car purchase. Our only complaint about LRD would be the higher than average dealer handling fee added to every purchase, but when we considered the certified power train warranty that is included on the used vehicles they sell regardless of the make, I think the benefit outweighs the cost.

My dad actually recommended me to C.J @ Land Rover Denver. Actually meaning (He hates buying cars), but was impressed by the customer service and his experience with the service department. My process was amazing and the people I dealt with, were professional.

Joe Kilgore, in your service department has always gone above and beyond for me each time I have had to bring my Range Rover Evoque in for emergency repair issues. Joe is a great asset to your company and treats everyone with respect and dignity. Absolutely no one wants their vehicle to breakdown, but I know that it is in good hands when I take it Land Rover Denver and talk to Joe. Thank You

We bought a really nice preowned vehicle for my son and we are very happy with the service. C.J. Ibarra made the buying experience great. To our surprise, we even received a power train coverage and all pricing was upfront and didn't change in Ryan's office. Great service guy's and the receptionist is very nice and has a great attitude, for a young girl. Plus, my son really liked her! Wink wink

Very Professional service and a clean relaxing waiting area however what I liked most was that every vehicle get sanitized before being returned which was a peace of mind to my anxiety thinking how many technicians will touch my vehicle so thanks Land Rover and keep the high standards...

C.J lbarra was my on-line consultant and I couldn't have been happier with his knowledge of product, and especially with his efficient response to my many questions. He gave us excellent information, assessed our desires and made our 200 mile trip to the dealership totally worth the effort. We drove home in our new Sport and we love it! CJ was outstanding. I felt he was honest, forthright and didn't try to confuse me with any sales tricks. I absolutely recommend CJ as your sales consultant.

Good produc with wonderful humems moral
I'll get next car, sure with Landover again.

This was our second time doing business with Land Rover of Denver and can not say enough good things about them. Ray Poota was our salesman and just knocked it out of the park. He took the time to let us drive a few vehicles, went over all the great features and was an authority on all things Land Rover. Everyone from start to finish at this dealership was top notch. We would be more than happy to refer them to any of our friends and family looking for a fantastic vehicle.

Thanks again for a great vehicle purchasing experience; among the best I ve ever had. Love how smooth everything went and we both love the vehicle. Our sales rep, Aleks, had outstanding communication and was very quick to respond. Will definitely be a repeat customer.

The entire staff at Land Rover Denver was phenomenal to work with. There was no pressure from anyone. Ryan, our salesperson, answered all of our questions thoroughly and he was the easiest person to work with that I have ever dealt with at a car dealership. If I was buying another vehicle he would be who I want to work with without a doubt. Yenas, their Encore Specialist, came to our house and walked us through ever aspect and feature of the vehicle. He was great to work with and willing to answer any and every question. He was extremely knowledgeable and friendly. Overall, I would recommend Land Rover Denver to anyone looking for a new vehicle.

Went in to the service department without an appointment for a small issue with my car. They took care of it on the spot with no charge

My experience with Land Rover Denver was awesome! They fixed my Evoque fast and also gave me a discount on the whole bill. Honest feedback from the mechanic and good customer service the whole time I dealt with them. Very professional

Excellent experience with the purchase of my new Vehicle. Both Jackson and Ryan were very accommodating and professional.

Great experience! My wife loves her new Rover, and Anthony and the whole team were fantastic. Special thanks to Jin and to Stephen who not only made the transaction smooth, but also extremely quick!

Joe Kilgore and the team of specialists do really care about the performance of the car and what is needed to keep the car at its highest performance and re-sale value.

Luther was such a pleasure to work with! Land Rover Denver has a real gem working among them. Luther knew thing about these cars I didn t even think to ask about. He made sure all of my needs were handled and we bonded over his husky son King. I will be sending all of my friends/family to him in the future.

I love, love, love my LR2. I planned to buy a Honda CRV on December 30th, but the one I wanted had been "traded to another dealership." I test drove another and just didn't care for the interior finishes. My sister had just purchased an LR2 the week before from Richard Mall at Land Rover Denver and she suggested we stop by. We did, I drove, I purchased! It's gorgeous, comfortable, and down right luxurious. Richard was fantastic and treated both of us well during our car buying experiences. He's knowledgeable, friendly, and professional. Thanks Richard, I'm so happy!

we trying to get a trade Discovery we having issue with this car since we bought, so they not help out to resolve that , thanks

Bias warning: I worked here. But I can speak from experience that at least the service side of this organization is excellent. Sales is great as well. The mechanics are well trained, smart, and hard working, and the advisors know the vehicles inside and out. Definitely recommend for a good high end car buying/maintenance experience.

I needed to be taken care of quickly due to a surprise engine light and I had a wedding in 4 days, they got me in and out quickly and hassle free as they did not have a loaner at the time. Excellent customer service and I greatly appreciate everyone that was involved.

We purchased our vehicle through Ryan Griep and the buying experience excellent! This was an out-of-state transaction where we flew-in and drove the vehicle back to Seattle. I was so impressed by Ryan's professionalism and communication throughout the entire buying process. He was diligent in making sure the paperwork and process was in-order. We were in-and-out of the dealership within 60 minutes. Thank you for everything Ryan, we love the new car!

Horrible service! Was accused of POSSIBLY exporting the Range Rover Sport to China... I was discriminated, embarrassed, and humiliated in front of everyone. They told me not to come in because they don't want to do business with me. They asked me what kind of house i live in and if i fit their profile of "Land Rover Owners" and tons of other things..... My Recommendation... Don't ever go here... Go ANYWHERE ELSE POSSIBLE! Go down to the BMW store or the Mercedes store down the street they will serve you much better.... Yes i ended up buying the range ... No i did not ship it to china...Never again Land Rover...Never again...

We Purchased a 2020 range rover Valare and we love it

Ryan Armstrong was great!! He was polite and really worked to help us get the best deal possible.

Was looking forward to buy a used car from this place as my friend was planning to buy Land Rover but the salesman dealing with my friend was in too much rush and wanted to just make a sale even though my friend wanted some time to think through. He made him wait for few hours , just wasting time and mine too as I was there with my friend. The salesman was too pushy.
If salesman gets too pushy then it is a clear that he is looking for his commission . There are other good places with nice sales person I will try other place.

Came in on a Monday to buy a car that we saw on their website. Decided to buy but it needed a few things replaced so they couldn't sell it yet. Called every day and it still wasn't "ready". We agreed to come in to complete the purchase on Saturday morning since it would be finished then. Our sales guy calls us at 6:20 pm on Friday night that another sales person sold the car out from under us. Terrible business, this is not Walmart on Black Friday. The manager, Sam, was incredibly unprofessional and cold.

Great Cars until you have to deal with the service department. I took my Range Rover in for an oil change and tire rotation and they had our car for 4 days. The said it would take 1 day and gave us a loaner car, but they did not complete the work for 4 days. Today, the AC in our brand new Range Rover was not working, so I called to set an appointment, but it was 2 weeks out and they would need it for 3 days. I"m baking to death in my $100K car while wishing I had my 1992 Honda Civic from college because at least I wouldn't be sweating my b*lls off in this POS. I've owned many luxury cars and this is the worst service I've ever had. This dealership will be forgotten forever.

Called the Land Rover of Denver and was put in touch with a young man named Luther Worthington. Simply was looking for details about a Range Rover sport but was given further information while also was provided with top of the line costumer service.I was also given other options and all of the information I was looking for and then some.Based off this man performance I would not hesitate to deal with Range Rover dealerships as well as recommend their quality of service to anyone in the area.

I love my new Range Rover Evoque! Ryan, my salesperson, and Michael in financing worked hard to make sure I got the best deal for my price range. Everyone was courteous and professional. Ryan took the time to explain all of the nuances of my vehicle before I left the lot and Michael moved through the final paperwork quickly and efficiently. This was a big purchase for me, I researched many vehicles in my price range and decided the Evoque would best fit my lifestyle, personality, and budget. I am confident I did get the most bang for my buck and a warranty to back it. Would recommend to anyone!

Had our follow up today with Land Rover today and our Encore Specialist, Yenas. Another great experience provided by Land Rover. Yenas was extremely knowledgeable and went over in great detail every aspect of our new Evoque. The time Yenas spent with us was completely worth every moment, we learned some many additional things about features our car has to offer, a car we were already completely impressed with. Yenas even went above and beyond to program several additional items on our car as well as getting our phones set up. Again another amazing experience provided by Land Rover. This is hands done a quality vehicle and a top notch dealership.

Great Staff and an even better service. Enjoyed the video diagnostic by the technician.

Service department is by far the worse I ve ever seen, honestly. They have no follow through. I ve owned 3 Range Rovers and about to order a 4th. Every brake job they ve done, I ve had to come back a minimum of 3 times to get it fixed. When I call and leave a message, no one returns my call. Larry, the service manager doesn t return calls. I left a voicemail about a rear brake problem I ve been having for over a month now, and no call. I was at the branch today and was looking to speak to someone. One person said hello, the other person was turning in a computer, didn t acknowledge me at all and I stood there for 5 minutes in the middle of the service area. No help..Range Rovers are great vehicles, but it s tough to have them when your local dealership is this bad. There is another dealership that s 30mins away,

Vehicles had to get motor timing sensor replaced so pulled motor to put new drive chain and sensor at 55k miles and charged me $150.00 for the oil change. The work was under warranty (Thank God) but said the oil change was a mtce issue and not covered by warranty....really? LR should be embarrassed that at 55k miles a 2017 vehicle needs to have $4500 worth of work done to it and had the nerve to charge the client for the oil change.....need to dump this lemon! Front grill keeps coming off, molding keeps popping off.....not impressed with a high-end vehicle but very low quality! Buyer beware, LR s are Money pits! Had the vehicle one year and Has been in the shop every 3 months with an issue. They do have a really nice waiting lounge though! Service folks are great! No issue with that and gave them a low rating more because of the vehicle and warranty coverage.

I love my new Rover. The whole experience could not have been better from start to finish. Land Rover Denver took great care of me. Jerry and Yenis were wonderful!

Took my car to be diagnosed. Didn t have part. Was never told part arrived. Made an appointment. When I arrived and pulled in, it took about 15 mins before anyone approached me. Loaner car, not clean. A week later I picked my car up and it was not fixed. Contact my service advisor, no loaners.... and this is where I sit! No response as to a possible date.

Clay and Jamie did a great job of taking care of me as the customer. They sold me a car I feel great about. Knowing that the local independent Land Rover repair facilities recommended the dealership to buy a Land Rover, and that they highly recommended Land Rover Denver's service department, gave me the added sense of security with this pre-owned purchase. Also, as a former service manager, Clay personally attended to my car's cleaning and service preparation for me to take it home. The Land Rover experience is truly unique and special.

I purchased a vehicle through Ryan Griep a couple of years ago. He is the nicest salesman I have ever met in the car industry. He is very personable and professional and I will refer anyone I know to buy a car through him!!! Make sure to ask for him when you go in, you will not regret it!!!!!!

We didn't intend to purchase a vehicle the day we walked in, but Ryan was very patient with us and was pretty good at getting us a great deal. Would definitely recommend checking this dealer out.

The service reps always make me feel like one of the family! I love my 2011 LR4, and so do they! It s because of them that I continue to drive my SUV, and now have over 200,000 miles on it. I know the service department always has my back!

The experience I had from start to finish was fun, professional, and enjoyable. Yenas was the first employee to approach me, and he was very presentable and friendly. He answered all of my questions, and was very patient. All of the individuals I encountered went out of their way to be helpful, (Ryan and Harrison included). Thanks for the great experience! I had the opportunity to work with Yenas after the sale, to go over the functions and features with me, at my home. Yenas is very knowledgeable and did a superb job! Thanks team!

Horrible!! My husband had the perfect response to how we were treated, "We were Pretty Women'd!" Apparently we did not look the part of how someone should look to drive one of their vehicles. We were casually dressed and thus we must not be able to afford a Range Rover...When it came down to looking at the financial part of the process, they came to us with an offer that wasn't even real. First, they never even checked our credit and then came to us with an extremely low value on my jeep trade in. We know a jeep retains a lot of its value and they actually wanted us to pay them to take the car!! I really liked Range Rovers and now I know what stands behind their product and it is nothing that I ever want to be apart of!

Aleks did a great job working with us. He was friendly, knowledgeable, and offered us a great price.
The dealership was supposed to close at 7 pm, but the staff stayed a little late to finalize the deal. .
Great job!

The dealership allowed me time to make a decision I did not feel pressured or coerced into something I did not want. After learning about how pricey the repairs would be on my car they provided a loaner and allowed me to find the time and space I needed to make the decision to purchase a new car. It was my decision and mine alone best car buying experience I have ever had. Thanks.

Ryan Armstrong was a pleasure to work with. So many salesman I've dealt with over the 40 plus years I've been buying cars lack genuine sincerity. Ryan is straight forward and is a genuine friendly person. I wouldn't hesitate to recommend him to anyone needing a car. I'm sure your experience will be as rewarding as mine.

Worked with Allison Arsenault on an LR4 she was a professional and went above and beyond to make sure we had a great experience.

The best car buying experience!! Ryan Armstrong went above and beyond to get us a perfect present for the holidays))) very happy !

Any dealer can make the sale, but it is refreshing to work with a dealer who will take care of you after the deal is closed. We had a couple minor mechanical issues with a used car purchased from Land Rover Denver, and Dillon and the service team worked tirelessly to make it right. We would absolutely buy from them again.

Aleks did a great job! Bought Range Rover and very happy with that

Very professional and take care of everything swiftly

Such great people. I can't say enough about this dealership. The whole experience was a pleasure.

Edit:

Back a year later. Wonderful service. Everyone was engaging and friendly. They got me in and out of there for service in (much) less time than they estimated. They treat their customers VERY well.

CJ Ibarra was Awesome.. everything was simple, fast and easy .... overall the best experience we've every had buying a car. Thank you again for the our Car

2 1/2 years ago I tried this dealership intending to purchase and was treated poorly - they literally asked me when my boyfriend or husband was arriving so they could actually talk details and pricing lol so I left and went with Schomp BMX for an X5. Excited to try a different brand now, I tried this location again this week and it was the same thing! Im honestly shocked... I guess they don t think females can buy Land Rovers on their own, truly not sure.

The service I received was timely, courteous and most importantly, convenient. When I dropped off before work, the loaner was ready, paperwork only took minutes, no long wait and I was off to work on time. Pickup was just as convenient and timely. Will was very knowledgeable about the vehicle and communicated along the way. Gave me options that were convenient for me when it came to pick up. Really impressed with the service here. My only complaint: it s impossible to reach anyone in the service department by phone. I called, left voicemails for multiple staff, including the service manager, and did not receive a single call back.

Excellent staff. Made the ordeal of car buying tolerable.

Our salesman helped us over the phone because we were in another state! He was awesome and represented the car correctly and he was knowledgeable. We would recommend him and Land Rover Denver!

Well for one i wasnt there all day i was in and out within 2 hours. Friendly staff CJ Ibarra is a wonderful salesman he dont rush you or push you. He also explains everything you need to know about a Land Rover. That way your making the right choice on your purchase

Thank you! Kate

Mrs. Knepper your customer service was refreshing. Your smile is very warm and friendly! You made a bad situation smooth and stress free. Due to your professionalism I look forward to conducting future business.

Jordan was honest, friendly informative, and accommodating.

The experience was professional, low pressure and of a very high standard.

Mark M

They were so nice there. The waiting room was beautiful. They paid for a lyft because they found a leak in my water pump while they were changing my brakes. This guy was on hold for 45 minutes and got my warranty to pay for the water pump which would have broke me for two weeks if I had to cover it. Idk what would of happened if they didn't see the leak. Thank you guys! I definitely recommend land rover!!!! It took only about 2 hours for them to replace the brakes rotors struts and water pump on a 2018 rover. I appreciate your guys hospitality. I just moved here and I love it!

Great service from Ryan Armstrong... Answered all questions and made the transaction smooth and easy.

Thanks Ryan