Anon Ymous

Review of Land Rover Denver E

I walked in today looking to lease a Range Rover S...

I walked in today looking to lease a Range Rover Sport, and was introduced to Mark? Who told me that they had none and there was a 5 month waiting list for the entire country (which after calling another local dealer found was not at all accurate). when I said ok, and asked what the average lease price was, he replied $1,600 assuming that would deter me from leasing, and when it didn't, he then followed up with the comment that I shouldn't lease because the residuals were terrible....um ok. He did even ask if I was interested in a 2013 RRS, which I would've been had he not been so terse, pompous, rude and quite frankly uninterested in earning my business. Obviously most people don't love car shopping (for those very reasons), but it's a necessary evil if you want a car, which I did. I am not sure what type of sales and customer service training they do here, but based on my experience today I would say none. It may have been that Mark assumed because we're fairly young that we couldn't afford the car, or that we weren't serious about getting a car that day, or just that because the RRS is "soooo popular" (his quote, not mine), he didn't feel he had to make effort. He was wrong on all fronts. My husband works hard and makes a 7 figure salary, he was getting me a car for the holidays which we needed by this week in order to spend the holidays in the mountains and while I agree the RRS is a very nice car, it's certainly not the only nice car and as a consumer I have lots of other options, which I took advantage of today when I left the dealership went to Porsche and drove off in a new Cayenne. Not only did Mark loose our business for Range Rover today and in the future, but he also lost the business of our colleagues (my husband is a portfolio manager), friends, family, charity partners etc. big mistake Mark, big, huge.