Kelly Ford Reviews

The owners Manuel states 7 qts of engine oil and you put in 6 and you want me to review you

The entire staff at Kelly Ford in Beverly were awesome. They were courteous and professional and made it very easy for us to lease a new Explorer. Our thanks to Larry, Ambrose, Mohammed and Gary.

Having fun with our Ford Fiesta and so glad we used Kelly Ford, Beverly for our first-time leasing experience. Helpful, professional staff patiently explained how leasing works and enabled us to make a truly comfortable decision. This was our best car-shopping experience ever - no pressure, no stress! Special thanks to our salesperson, Weston MacMasters, for going the extra mile for us. The staff were outstanding at every step of the process.

My daughter found a CPO Ford escape that she was interested in so we made an appointment to test drive. We arrived at the agreed to time and were immediately greeted at the dealership and took the car out. She liked the car so we proceeded to the negotiating process. We were given a fair price and fair trade for her car, consummated the deal all in about 2hrs. Very friendly staff and very transparent process.

I had a great experience at Kelly Ford, trading in for a newer vehicle. The staff was very accommodating and worked with me to find the right vehicle for my situation. They helped tremendously with getting me in a payment schedule that would work well for me.

Jason my sales rep, and Gary the business manager worked diligently on my behalf, many thanks gentlemen!!!

I highly recommend Kelly Ford!

Jeff

Thank God i have a verygood experience, overall salesperson very friendly and professional they really worked on my behalf

Went to Kelly Ford on Rte. 1A in Beverly to check out some SUV s, and let me tell you that the service was superb! Had a real feel-good experience. My salesman went out of his way to make sure I had my car ASAP! Thank you So happy

I just had a oil change and a
car inspection.

All went well

Great experience from start to finish. Very pleased with my purchase and staff at KELLY Ford. Excellent management shows in its employees. Happy to refer others here.

First I have to say I have always been nervous to go into a dealership and we all know why but I have to honestly say that this was not the case here. Kelly Ford truly made me feel like one of them. They were very professional and I was very comfortable, didn't feel pressured at all. The walked me through everything! I worked with Ambrose Orlando and he was truly amazing. Answered all my questions and was very patient with me. I'm very thankful for Kelly Ford and Adam Hoyt who along with Ambrose are the reason while I will be a customer for life!

Unfortunately I will not bring my service here again. I've been out my car for almost 2 weeks due to water in the gas tank. I had to keep calling and pestering to get the job done. Not reliable and never called back when they said they would.

Extremely disappointed the only person that was helpful was Sabrina the saleswomen I was working with her from last week and contacted dealer yesterday and she was off and I spoke to the sales manager John and he assured me they would get back to me ASAP He needed to run the deal past the general sales manager AL at that point John was going to call me back and I called in 3 times today starting at 1030am to discuss the purchase and at my last call at 450pm AL the General Sales Manager had told me the vehicle was on a test drive and he was sure it was going to sell but would call me back if it didn't. Amazingly all the attempts I had made all day got over looked as I was nothing PLEASE BE CAREFUL AS THEY ARE NOT TRUTHFUL TO THERE WORD OR PROMISES

Dean Winkler
I would love to hear from the owner as he should know the whole story from the beginning not his dealerships side only Sabrina AL and John all have my contact information

If you're looking for a new or used vehicle, I'd highly recommend Kelly Ford. From start to finish it was a pleasure buying my 2016 Ford F-150 from them.

Thank you Chris Smith and everyone else at Kelly Ford! Made the process of purchasing my truck easy and comfortable.

Great friendly staff and no pressure! They did a great job working on my new F250 deal to make it work for me.
I would definitely buy from them again!

Our visit was great! The Service Dept. opened early for a few of us that were there before 7:30 am. We were planning to drive the car for a 7-hour trip that afternoon, and I mentioned that. The car was ready by 11:15 am , all service done AND all fluids topped off and the car washed for our trip! Super nice and very friendly staff! Thank you!

I was referred to Adam at Kelly Ford and he and his associate Nick more than satisfied my needs. They listened to what my goals were and put me in a red carpet lease to own program on a F150 XLT. I take delivery tomorrow and will recommend the program and guys to everyone that asks about the vehicle and more. Five star and they DID Make it Easy!

Great service department, Melvin really worked with me to get my truck in to be serviced

This is our 2nd time purchasing vehicles from Kelly Ford. JIM is great. He is knowledgeable and respectful of people's time. There is no run around here. Fair and honest pricing.

Great place, big help. I had Dave help me out and was honest with getting me exactly what I needed. Great experience!

Very efficient and quick to answer any questions I had.

Thank you for the recall service it was very efficient and great service I wasn't expecting my truck to be cleaned but it was .

Thank you

I don t go anywhere else for my service. I ve been using Kelly Ford for many years particularly because of Brian s knowledge. He tells me what I need; what I don t need, but more importantly when I will need something changing

Made an appointment to get my door latches replaced due to a recall. I had also requested a new dipstick and a check over of my vehicle. The car was dropped off at 8am (the appointment was scheduled for 8:45am). When I called at 2:50 pm (scheduled pick up time was 3) they had not even begin working on my car. I agreed to bring it back at a further date. Upon arriving at the dealership at 3 they had decided that they would work on one of my door latches even though I informed them I was on the way to pick up the car. An hour later they pulled my car around said I was able to take my car. Upon trying to enter my car the door would not open due to the fact that they had messed up installing the door latch. I went back inside and waited for them to fix their mistake. They never did any of the other services I had specifically requested for my appointment.

A great car buying experience at Kelly Ford. My father was on the "hunt" for a mustang convertible - we live on the Cape, but we found the car on the internet at Kelly Ford. The internet staff was super responsive and couldn't have been more helpful in facilitating this seamless transaction! They held the car for us for 24 hours - when we arrived this week we were introduced to the staff, manager and our salesman Lee. We both test drove the mustang, completed the paperwork, met with F&I manager and before we knew it, the car was registered and inspected and we were on our way home in a super clean, new car! I have purchased everything from Jeeps to Mercedes... this was a really top notch experience!

Once again, Kelly Ford has exceeded my expectations. I brought my F-150 in for service today and was greeted by Melvin the Service Manager by name. Melvin is a true professional as are the other members of the service department. They are quick, very pleasant and excellent at communicating with customers. It's the only service location I have ever dealt with that I actually look forward to going to. Keep up the great work!!

I recently purchased a used vehicle for my grandmother from John Celesk and Wes MacMaster. The vehicle was to be registered out of state and they made the process for me seem like a walk in the park. They delivered the car to me so clean and took care of me so well, I thought a was purchasing a brand new vehicle not a used one. I strongly suggest going and visiting them for any of your car needs, I know I will be seeing them again in the future.

Great service-the work was done quickly and courteously, and on time. Great staff, great service!

Once again Brian Trombetto At Kelly Ford in Beverly exceeds expectations and delivers world class service on short notice! He squeezes me in for a quick fix on a bad directional light bulb and probably saves me like 5 years of surcharges from the ticket I didn t end up getting!!!!! Brian I love you and do I ever love Brian Kelly!!! WTG (Way-toGo) Kelly Ford in beautiful Beverly MA Route 1A!!! You gotta check out this Dealership

Jim worked with us to find the Truck my husband would be happy with. We went in to finish paperwork and was in and out. Thanks to all at Kelly Ford

At Kelly Ford they are very knowledgeable and polite .

At the Collision center they are very polite and took 49 minutes while we waited to find my car that they sent out for mechanical work and do not know the status at any one point without a 30 minute search while I'm waiting on the phine.

Took two weeks to replace a fender. They said they were waiting for a supoement which i had goiten notice of 2 days prior.

Wentvto get the car the mirror mechanism was not fixed ( i had specifically pointed our because the insurnce adjuster told me to). They did not replace the whell which rhay had in thw shoo. The had white dusty fingerprint on the inside driver doir.

I had called about thus and ended up talking to someone from Kelly Audi. He has been the only one to express concern about my experience.

At the colloision center they serm satisfied they ate folliwing some process or they are now just numb to customers.

Helpful, friendly, didn't feel pressured. Good place to buy.

As always a great company and first rate staff. The manager, Melvin Deleon, was extremely helpful, courteous and very friendly. Highly recommend.

In and out in 15 minutes. So convenient to just drive up, tell them your issue, and get it worked on quickly, even on a Saturday! Very friendly, professional service.

I can't even put into words how easy and accommodating Kelly Ford was when dealing with my recalls. They were so nice and my car was fixed within 24 hours of dropping it off. It took longer to deal with AAA to get it there on a holiday week/weekend. Thank you! Thank you! Thank you!

Mohammed was quite helpful in buying our new Ford F150. Very knowledgeable.

They claimed I was never there on Sept 26th, when in fact they had my car the whole day looking at it. The Rep Brendon told me that they were going to fix it and scheduled it for today Oct 7th. I even got a reminder for it, via text. so if I wasn't there. How did I get the reminder on my phone. This was an error that Kelly Ford in Beverly did while they were fixing the issue with my recall. And Brendon realized it and told me to come bring my car and they will fix which modular to fix out of the 3 problems there machine told then it was. He believed it was only one of them and he said they will figure out which one it is. I go in today and they telling me Brendon doesn't work there anymore and they no of no conversation we had . No notes in the system. Nothing. Well then how did I get a text and a reminder to come in today. They just don't want to pay for what they did wrong. They are lousy and no one should go to them or by a car from them.

We drove all the way from Lowell for a great buying experience with Frances and Gary was super helpful getting us into our first lease. Would recommend to anyone interested in a new Ford!

I first went to Kelly Ford back in 2011. I haven't gone anywhere since. My girlfriend recently bought a car from them as well. All of my service has been excellent and I am always taken care of by Brian and his team. I would recommend them over any dealership I've ever been to.

After months of going to Danvers Ford with no results I decided to make an appointment with Kelly Ford in Beverly. The experience between the two dealerships was like night and day. After just one appointment Kelly Ford is already 5 steps ahead of where I left off with Danvers Ford. The service manager Brenden at Kelly Ford was extremely helpful and provided great customer service. Will definitely be using Kelly Ford for my future purchases and services!

I always have a good experience at Kelly Ford. I continue to have my car serviced there because the people are so friendly and they treat you well.

Recently, I experienced pleasant car buying event at Kelly Ford. The car is in excellent condition with the sales staff being curious honest and up front about everything. The Internet price was the price, there was no nonsense, I wasn't pushed to fiance with Ford. It was straight forward easy and with my purchase being completed in 1 day. The service was top notch. This is a great place to buy a car

I had a great experience buying a new 2019 Ford Escape. Nicole Hayes listened to what I wanted, and delivered a nice deal without pressure to buy more. She was wonderful to work with, as were the other members of the Sales team. As a Ford family, we will look to Kelly Ford in Danvers for future service and purchases.

I was very pleased with the service at Kelly Ford. I didn't feel pressured by my salesman Bruno Caedano. He was most helpful and answered all my questions in a very respectful manner. Gary from finance was also very good, respectful, and answered all my questions. I was impressed with the service of other salesmen helping other customers. On the whole I would recommend Kelly Ford!

We have purchased many vehicles over the years. We went into Kelly Ford (formerly Thomas Ford) in 2013. Our salesman was Ambrose. He was extremely professional yet understanding of our wants and needs. Gary, in the finance department was just as wonderful. Needless to say, we are on our fourth vehicle from them in the short six years. Couldn t ask for better guys! We highly recommend seeing them for your needs. New or used, they get the job done!!

3 hours for an oil change and a state inspection. I didn't even get the printout of the multi-point inspection that they normally give. I try to give them my business because i bought my truck there, but they continue to be the slowest by far

They re very attention customers needs! I m so happy to be part of Kelly Ford family!

I had a very good experience at Kelly Ford, they gave me their best price on the first go around and beat all other quotes I had already received. Dave Labrecque our salesperson was friendly and very knowledgeable. So far we are happy with the sales experience and hoping the service is just as good as I plan on also bringing my Ford E-450 chassis to them for service in the future.

Customer service was horrible. The guy who was taking care of the customers and their cars at the service area provided me a horrible experience. He wanted to impose his views on me. He was arrogant and he lacked listening skills.

The only person nice there was Melvin.

I really like my Ford F-350. It is a great work truck. I don t like that it can be recalled for two separate issues while still under warranty and although it takes a full day to get serviced they do not offer a rental car.

Great Dealership for Price and Service!

If you want to get the best deal on a Ford car go to this dealership. General Sales Manager, John Celeste will work with the salesmen to make sure you get the car you want. Robert England is a great salesman who is very helpful. Car selections are always plentiful.

Great people to deal with and friendly staff very knowledgeable

We had to wait 5 days for our car to be seen, but once our car got to the front of the line, the repair was completed very quickly and picking up the car was a breeze.

Local and convenient,Typical dealership, but. Quick Lube is difficult to get in for service. A appointment is a must, but still doesn't guarantee on time service.

My wife and I bought a Ford Escape from Christian this past weekend. We were very pleased with the deal we got and the condition of the vehicle. Christian was a great help in finding a vehicle for us and also gave us an amazing deal. I will definitely be doing business with them in the future

I have been a loyal customer for 11 years, Thomas Ford is a great local dealership. They are not a "factory" dealership as one encounters so much these days. They provide personalized service at a fair cost.

John Celesk helped me have my car serviced for rear wheel bearings on my 2003 Explorer. He gave me a quick run down of the process and left me with no questions to ask, very helpful. He introduced me to Barbie who handled my drop off. Barbie was very welcoming as well and my car was ready with service complete at the time specified.

Great customer and vehicle service, I had no issues and would certainly come back. Thanks again, you guys were great!

I had a great experience with Kelly Ford in Beverly, Ma. Mike Walsh the sales rep was fantastic from start to finish. His sales manager and finance manger solidified the experience. Thank you Kelly Ford for making the process of buying a vehicle enjoyable.

I recently bought a 2012 Ford Fusion at Thomas Ford. The sales staff there worked hard to make me happy. Hey, they even bought me, my wife and a friend lunch while they did paperwork. The service folks were very helpful in tweaking an issue for me. This is not my first vehicle from Thomas Ford and, I would buy a car there again.

Excellent experience, pain free, they did everything to complete my purchase of a new car quickly. Much appreciated, allowing me to get back to my weekend plans.

I had my oil changed and tires rotated, but than had a tire that was leaking and they took off all of the tires and re-sealed the tires onto the rim. But I wished that they cleaned the rims once they put them back on the car.

Great attention to detail even when you just go in for an oil change. They only recommend things that should actually be done. I had a leaking tire stem that kept causing my low tire pressure warning to come on. When I took it in for an oil change, they quickly diagnose the problem and the fix cost $20. Great shop.

I'm a new mechanic here in the truck center...the techs here are very knowledgeable and meticulous about the worked performed. I never been big on dealerships but I do gutta say they are trustworthy and honest, atleast in the truck center. Very honest and caring for customer needs

From order to delivery, All was great on dealerships part. The Sales Manager AL Salvia is a pleasure to do business with. Delivery was perfect. Thanks to everyone on the sales and service department who helped. Good Job!

Ive been buying and getting service done on my car from this Ford dealership for years. I've always gotten a great deal and the service work was always done right.

Best customer service at this Ford Dealer- I won t go anywhere else even though it s a half hour from my house. I had my two year old with me while getting my oil changed and he was given a balloon and was able to sit in a few cars in the showroom. The gentleman at the service desk even took a few minutes to toss the balloon to my son whole it was slow. My son had so much fun- who knew a morning at the ford dealer would be such a good time!

I had been to other places trying to obtain a dump truck and I had no luck but here it was a great experience they were very helpful and friendly and I got what I need and in such short time

Came in for my complimentary oil change for my new purchase of my 2018 Edge Titanium back in May.....waited about 2 hours....went to Brian in service and he wasn't aware of the delay
but helped me with the terrible service...I should mention Brian is a great service manager and he wasn't the issue.....I had some issues with the sales team after I had purchased this vehicle, one person in particular that argued with me...
This is my first purchase from Kelly and probably will be my last....I have been a Ford customer for over 25 years....

Our experience was quick and painless. We are NH residents and found what we liked online at Kelly Ford. I called and scheduled a delivery. The vehicle was delivered to our house without any issues. Out salesperson Ambrose was very professional and made our deal flawless.

I have nothing but positive comments for our experience at Kelly Ford. From start to finish everyone we spoke with either via email or at the dealership was personable and professional and just about bent over backwards to help us find the kind of truck we were looking for within our budget. Our adventure started when I took a chance and sent an email just asking if they had an F150 with an extended cab and "low" mileage within our budget. John Celesk promptly got back to me with information on a truck he felt would fit our needs perfectly. A couple of weeks later, on a whim, we went to the dealership, met Lee Moss, took the truck for a test drive and now it lives with us. Without hesitation I would recommend this dealership to anyone I knew who is in the market for a new or used car or truck.

Buying a car from Kelly Ford was a very pleasant experience. Ambrose Orlando was a terrific salesman. I ll definitely recommend Ambose and Kelly Ford to anyone I know looking to buy a car.

Mike Walsh made our experience at Kelly Ford pleasant and enjoyable. We called ahead to look at a used vehicle. Mike greeted us at the door; he was friendly and courteous. He brought the vehicle to us, and even though it wasn t a Ford, he was very knowledgeable about it. We were impressed with that. We were able to smoothly negotiate the terms we were looking for with both Mike and then Gary in finance. We will be recommending this dealership to our family and friends for certain.

Bruno was awesome! He was kind, honest, listened to what we wanted and had great follow through - he worked so hard! Took a little longer to get the car and he was with us every step of the way!! Couldn't recommend him more! I've never felt like I wanted to leave a review for a car salesman, but he deserves it! 5

I was very impressed with the service. As a previous employee of a Ford dealership in Connecticut (where I bought and serviced my car for many years), I have an insider's view of how the service department works. I went to Thomas Ford for the first time last week and they were able to service my car and plug my tire for a very fair price. They also paid attention to some of my other concerns (that I didn't officially request since I didn't want to pay a diagnostic fee) However, they kept my questions in the back of their minds and were able to give me a good idea of what I was looking at price wise to fix these extra "vibrations and rattles" at a later service. Anyway, they also went out of their way to wash and vacuum my car which they did not do at my old Ford dealership. Thanks Thomas Ford!

I brought my 2018 Explorer in for a noise. After 4 days in the shop, the noise is still there. The service writer assured me that the noise was gone. I've owned Fords my whole life. First experience at Kelly Ford and I'm very disappointed.

Express lube was good. The wait a little over an hour, not bad considering it is vacation week. I am very upset I have to travel to Lynnfield for regular Rogue work. This is an inconvenience. I purchased my Rogue from Kelly in Cabot Street for the convenience. Having a 2 year extended warranty means I should have maintenance performed by Nissan. Not the way to do business.

Fast same day service. Highly recommended. Will go here again

I take my car there for oil changes and maitnence. The staff is always nice. I can book online which is great because their only downfall is that service never answers the phone.

I bought a ford transit connect from Kelly Ford in Beverly. I was treated very kindly and professional

Dealership has problems with properly scheduling service appointments, they back themselves up with too much work and cannot get simple takes done effieciently. They don t call you back either. Will not be returning.

Recall service was done quickly and they took steps to keep my truck sanitized.

Kelly Ford staff are always professional and go above and beyond. We would recommend them to anyone. Nice to deal with Brian T. In service. Linda C.

Amazing customer service. The folks at Kelly Ford went above and beyond to help solve an issue I was having. Mike, the service writer, was especially helpful and kept me well informed and updated on what was going on with my car.