Kelly Ford Reviews

Very relaxing and easy to deal with
Bruno was the man

C-Max Energi was totally dead. Had it towed to Kelly Ford and they got it running the next day.

Purchased 2010 Fusion 6 months ago.Treated well.Recommend Dealership. Have purch.other vehicles in past.Well & fairly treated.Regular maintainance done at Thomas Quick Lane.Mgr. Brain T.A-one man,with good crew-Knowing-Reliable-Courteous-Fair.Recommend.

Brought my car in for a recall service, they said when I arrived it would be about an hour and a half they were done in 45 minutes. Only thing I would change is upon setting my appointment online it had a feature for a follow up call for before the appointment, I checked this box and wrote my question I would like a call/follow up response on for before my appointment and never received the call.

I love the car they are very nice to me and good to me

I had a wonderful experience at Kelly Ford. Ambrose Orlando was knowledable, responsive and friendly. The overall process was seamless. Thank you!

Louis was great as a sales advisor and it was refreshing to work a purchase at a dealer that was a no presaure environment. It was great that Louis and the manager allowed me to have the used vehicle inspected by a trusted mechanic that I knew, especially since I was not from MA. Very reassuring that Kelly Ford deals in quality used vehicles.

Great service. Brian is very knowledgeable, and pays great attention to detail.

I called first thing on the morning because I had a nail on my tire and was losing air quickly. I believe I talked to Melvin and he told me they were fully booked but he could get me in when he can. Came in and he immediately had people working on my car. There was also a recall that needed to be done. I was out of there in about an hour and a half which was great without an appointment. Was great that he squeezed me in before other appointments arrived. Great service and a great attitude. He helped me out. Noticed he was also nonstop working hard the entire time I was there. Nothing I appreciate more then great service.

Fantastic buying and service experience. Sales Mgr Rob, Service Mgr Melvin, and Service Tech Dre were absolutely wonderful to work with. From start to finish first rate. Highly recommend!

After previous bad experience, noticed they have changed some team members , service was good and i was given with loaner suv and different experience

As always great service by Service department Danny and Melvin. Also a thank you to Brian the technician who was also concerned and did a great job on my problem.
Bravo to all three!!
Best Ford Service department on Northshore!!

I recently purchased a pre-owned Ford Fusion from Thomas Ford in Beverly. My experience was outstanding from my first contact with Steve Leary explaining what I was looking for, to Steve finding the right car for me at auction, to Tony Lamonte making the paperwork process simple and explaining the car top to bottom for me. I would highly recommend Thomas Ford if you are looking for an honest, straightforward experience when purchasing your next car.

I brought my truck in for an oil change and inspection sticker. The staff at the service counter were polite and very helpful. My trucks services were completed faster than my expectation (while I waited in the waiting area) which was impressive. The service, price and quality of the folks working at Thomas Ford definitely will make me come back there again whenever I need service on my vehicle.

Amazing dealership. I took the car in to get gears changed in a manual mustang, obviously my goal was to go faster. They delivered...: it flys. Brendan from service went above and beyond customizing it and getting it tuned. I wish they would add a ford performance section to the dealer, but until they do just talk to Brendan and he ll make you a race car!

Thursday 8/13/20 was a terrible experience at Kelly Ford. What was to have taken two hours, as originally stated, took three and a quarter hours. It was, however, the contentious arguments back posed by the service manager(?) that really ruined this experience. Although he did offer to pay for part of the service(a tire alignment), he did so by stating I will pay for the alignment, but I shouldn t ! By 3pm we hadn t had lunch. Although the Customer Service Rep.(Stephanie) offered to get us lunch, we refused , because we were unaware that an extra hour plus had been added on. Nor were we aware of mechanics going to lunch. I realize that everyone needs lunch break, however as a customer, I am only concerned with service to me. Stephanie told us SHE was taking lunch break. Service Mgr. told me he hadn t had lunch all week.

Service Mgr, went on to say, you re only going to give me a lousy review anyway ! Well here it is!! This defensive, back on his heels young man is not ready for management. He needs Customer Service re-training!! Do not argue or butt heads with customers. Also, what is $29.99 customer pay shop charge? This is not my first bad experience with your service dept. We have a right to express dissatisfaction over an unannounced hour and quarter. Still trying not to believe we were talked to like that! This will be our last time at Kelly Ford, and you people have work to do. I welcome a response.

I brought my 2012 Focus in at 8A.M. for two recalls(something with the wiper motor and a computer upgrade for the transmision shifts), and a Mass. state inspection. I was told it would take about two hours and they would call me whe it was ready. At 1:30 P.M. I called the dealer and was told the car was being test driven to make sure the car was shifting correctly and after the test drive the inspection would be preformed. I was then told the car would be ready by 3P.M and they would call me when it was ready. I hadn't received a call by 3 so I went to the shop. The service rep told me that the emissions memory on the computer got erased when they upgraded the computer so the car failed the emissions part of the inspection. he also told me that they took the car on a long drive to attempt to get some emissions data into the computer so the car would pass.
I do not like the fact that I wasn't told when i called at1:30 that there was a problem and I am disapointed to find out that whomever scheduled the order that the work was to be preformed in did not realize that the emissions test should be preformed BEFORE the computer is touched.

I owned 3 Dodge Dakotas since 1987 and since Dodge stopped making that line I've been searching for a new truck and settled on the Ford F-150 4x4 Supercab. Kelly Ford exceeded my expectations. Starting with Internet sales consultant Dan Haugh to Salesmen Rob England & Lee Moss to Business Manager Gary Sbordone made the entire experience run flawlessly. Thanks to this great team I got a great truck!

I am always satisfied with the work i get done at Kelly Ford. From the time i walk in, to the time i walk out, it is pleasant. Brian is always a great help to me, and makes sure paperwork is up to par, and checks on the Job going on with my Vehicle. Thank you all, and keep up the great work. DR

Just had some services performed at Kelly Ford on my Ford Taurus SHO. All appears to have been done and performed as I requested. My experience with the Team at Kelly Ford was a positive one and I would recommend them to anyone. Thank you!

Very nice very clean
I would have liked more explanation on the recall

Service post purchase was less than expected. Used vehicle had enough issues that I traded i to another dealer and took a hit.

The location was very easy to get to from Salem. When I arrived at the Ford dealership, Dave Lebrecque was waiting at the door to greet me. He immediately made me feel very comfortable. We spoke a bit about our backgrounds and of course children and then got down to the business of buying a car. He took me out to the lot and asked me to choose between two Ecosports. We then went on a test drive. When we got back inside, he explained the intricacies of the car. Initially, I had planned to visit a couple of other dealerships, but I soon changed my mind. My gut told me during our conversation to choose this car and this dealership. I purchased the car the same day. The last time I purchased a car was in 2000. I spent more than four hours at a Toyota dealership waiting for the dealer to do whatever it was he was doing. I felt uncomfortable and not much was explained to me. Dave, on the other hand, explained the process step by step and made it clear to me if I ever had any questions or concerns to contact him. I look forward to having a long and pleasant relationship with Kelly Ford of Beverly.

The staff was friendly and helpful. The service was top notch

As always Kelly service was right on the money with my visit. Needed my new Explorer checked for a recall and scheduled the appointment When in for an oil change. Dropped my vehicle off in the morning and a loaner was waiting for me. Received a call later in the day saying my vehicle was all set, but I could keep the loaner over night and pick my car up the next day if I needed to. Arrived the following day and my car was washed and ready to go with no wait or delay throughout the process. I have to drive a little farther to go to Kelly Ford but the personalized service and attention to detail makes it worth it.

All aspects of my purchase were handled well by all involved. Very satisfied.

Great staff and no long waiting times for service appointments!

I had to have my F150 towed to Service at 9:00 PM. They had my issue diagnosed and quoted by 11 AM the next day, and was fixed and ready for pickup by 11AM the very next day.

It s worth mentioning my friend told me he had the exact same issue, and it took his mechanic three different visits to pinpoint this same issue. Kelly Ford service found it and fixed it in 36 hours.

Highly recommend this dealership if you want a fair deal my future vehicles will be purchased from Kelly Ford!

Excellent experience. Lee was friendly and professional, took the time to show and discuss multiple iptions and never made me feel pressured to buy. Great experience, woukd recommend to friends.

I am extremely disappointed with the overall service of Kelly Ford. Communication, professionalism and overall problem solving is extremely poor from the service to sales departments.

Don t have your time and energy completely disrespected like mine has been throughout my experience with the Kelly auto company. This will certainly be the last lease I get from any Kelly-affiliated dealership.

Great experience. Lou was professional and a pleasure to work with.

Lee and the whole Ford Kelly team is awesome customer service on point they look out for their clients . Love my new Ford . I am looking forward to my second car with Kelly Ford Bevery thanks guys for doing your best for me and my family : ) !!!!!

John was incredibly helpful in helping us purchase two Ford Transit vans for our business. John was even kind enough to assist us in getting our Ford Fleet number as well. We had a great experience with John and the rest of the team at Kelly Ford and will be doing business there again.

Excellent experience the salesman is what makes Kelly Ford what it is today including everyone that I had an opportunity to work with. The salesman did above and beyond his job as well as everyone else but this salesman he's the best!

Great customer service ,communication couldn't be better, I always know what to expect, no hidden surprises or cost.

Went in for an oil change package. Great service and done quickly.

Courteous, proffesional, efficient.will make them my new go to for service as well as sales

Does not seem to be fixed, engine light still on and still no acceleration . Upset about that & will call tomorrow to tell Mel not happy

My relationship with Kelly Ford is a long and lasting one. I have worked with Brian Ambrose, Gary and Adam. I am always greeted with a smile and they address me by my first name. I have had amazing results all four times.

The sales rep and manager were super friendly and helpful. Everything went smoothly

I had brought my 2010 F-150 in for 33,000 mile service & inspection sticker. I had recently added clear License Plate Covers to the truck. The person doing the state inspection informed me that in Mass these are illegal, even if they are clear. Rather than put on a Rejection sticker do I have to take the vehicle home to remove the covers myself. He removed the covers, put them on the floor mat in the truck and let me know he did this & why. So I learned a little about Mass state inspection rules and was very happy with the professional attitude of the Dealer.

Good attentions swift service will be back for future services 5*

Accommodating service dept. Brought my car in on a Sunday for a dead battery which to get at is a monster job. Service center had the new one in place as well as an air filter by noon on Monday.
Couldn't ask for more.

Very nice people actually took the time to find me loan very helpful

They tried to bully and physically hold me to buy a truck before my questions were answered. No more Kelly Auto Group for me. This would happen my 3rd car in 4 years. So much for repect to this old man who wanted to know the interest rate before deciding Cash or Finance. Why should the salesman be so unsuccessful after more than 30 year's in the car business be an ignorant bully and bun activating my heart desease. I just tell my friends like me with being treated like a Gentleman is more important than $5K one way or another?

I guess they treat car customers like cars. Wait cars are different from humans. I thought humans have intrinsic value for being human. No humans allowed at Kelley Auto Group Nissan, Ford or Honda!

Kelly ford has been awesome to me from sales to service. In the beginning it was tough but they showed me they wanted my business. I kept being asked why do you keep going back there for the same problem it s because I trust them. Adam and Melvin have truly been great and everyone from service has been awesome. I will definitely buy another vehicle from Kelly ford.

Brought my car to Kelly Ford for a recall and the service department was very accommodating. My car was ready when they said it would be and everyone I dealt with was professional and pleasant. I would recommend Kelly for Ford Service.

John was super nice and accommodating. The car came out great and service was excellent!

Dave Labrecque the salesman was unbelievably helpful. He really went above and beyond to help me. The finance went through without a problem It was just the easiest car buying experience.

Our experience at Kelly Ford was a very positive one. Lee worked with us to find the best option both functionally and financially. The ability of Kelly Ford to offer their best prices up front reduces the anxiety of buying or leasing a new car.

They assessed the problem with the car, replaced the fob battery as well as the car battery. The only aggravating part of the visit , ........it took an exact 3hrs to do the work. Hope the wait was worth it. Will have to drive a few days to know if the problem is fixed! Staff was very nice, and accommodating.

I called to book an appointment for the Ford Explorer recall and to have the rear lift gate fixed. Brian, the staff member who attended me was courteous and very helpful. He ensured the appointment was per schedule. Ford also provided a loaner car without any extra charges. Although it took a little longer than I had expected, I didn t mind because it was on the understanding that some parts had to be ordered, so it took some time to ship. All along I was made aware of the progress. When the car was finally fixed Brian called me to pick it up. I ve noted that my car s performance has improved and the work done on rear lift gate looks great. I would recommend Ford to anyone planning on buying a car.

The people here ALWAYS take good care of my vehicle WITHOUT OVERCHARGING ME. I can always get inspection or regular service by DRIVING
IN - - NO APPOINTMENT NECESSARY. They keep me posted on my vehicle's re-calls (2003 Escape) and do the work without interruption to my day's activities.
The staff is friendly and helpful - - and - - the Beautiful lady at the counter looks better and better and is losing weight. slim - trim - gorgeous

UPDATE - - SORRY folks - - but - - ANOTHER great place has SUCCOMBED to BIG COMPANY - - - since this formerly excellent Ford dealer has been taken over by KELLY GROUP - - service has become ATROCIOUS.

Ambrose and Sabrina have been excellent through my experience in purchasing my new car. Everything went great. I would highly recommend Kelly Ford to all my family and friends. I love my new car!

We came to MA from Havelock NC for a funeral. We had to drive back home on sat. My truck was refusing to come out of park? I googled ford dealers and called the Danvers ford. I explained my situation and was informed that they would not be able to help me until the middle of next week. They recommended Kelly ford. Thank goodness they did!!!! I called explained my situation again and Melvin was amazing. He told me to bring it in right away. Melvin even used his own personal phone to text me with what was wrong, what it would cost to fix eerything. He was awesome!!! Thank you so much for everything. You guys are awesome!!! This was an extremly stressfull situation and Melvin made it so less stressfull. Again Thank you!!

I m delighted in having chosen Kelly ford as my dealership of choice. They offered me an equitable plan, we re professional, and their service dept is hospitable and thorough

Service department was very quick and efficient. No appointment necessary. I was in and out within 45 minutes. Melvin was great!

tha experience in buying a car and working with the professional people at Kelly ford was amazing. Great group!

Just brought our Flex in for the installation of a normally factory-installed option, the hidden trailer hitch. We bought the car from inventory at another dealer because it had everything we wanted, but then realized we needed a hitch. The dealer we bought it from refused to install it for us, insisting that it can only be done at the factory.

We were surprised that Thomas was not only willing to take it on but actually had experience doing this retrofit. Price was reasonable and they did a perfect job--just as if it had been down at the factory!