At Kelly Ford they are very knowledgeable and poli...

At Kelly Ford they are very knowledgeable and polite .

At the Collision center they are very polite and took 49 minutes while we waited to find my car that they sent out for mechanical work and do not know the status at any one point without a 30 minute search while I'm waiting on the phine.

Took two weeks to replace a fender. They said they were waiting for a supoement which i had goiten notice of 2 days prior.

Wentvto get the car the mirror mechanism was not fixed ( i had specifically pointed our because the insurnce adjuster told me to). They did not replace the whell which rhay had in thw shoo. The had white dusty fingerprint on the inside driver doir.

I had called about thus and ended up talking to someone from Kelly Audi. He has been the only one to express concern about my experience.

At the colloision center they serm satisfied they ate folliwing some process or they are now just numb to customers.