Kelly Ford Reviews

Friendly and fast service. Easy to contact the site either via email or phone. Great service.

I was shocked how horrible the finance guys were, it's like they were from the 90's when buying a car was deceitful. They talked just loud enough so we could heam them, they were really two a#oles. They asked how much money I would put down before they would even consider budging on the sticker price and in the end they low balled my trade by1500 and would not move the sticker price at all so I got up and walked out after 2 agonizing hours. Kelly Ford had the opportunity to earn our dedicated business since my wife has been leasing ford explorers for years from Stoneham Ford who really do treat you right.

This review is nothing against my sales guy, Lee I think his name was, he was a pone like most car sales people.
Advice: Teach your finance team to be professional they sit in the middle in an open evironment if they are going to act like they did today then you should put them in a back sound proof room. Also the dealership is totally run down remodel it.

irst you need to understand that my husband and I do not make decisions easily. When i sent a request John at Kelly Ford for a F150, I received an email within 30 minutes stating what was available. Believe it or not, this was all done while my husband and I were boating. He requested information about our trade to make the information readily available upon our arrival. We were greeted by Lee and John, Two ROCK STARS!!
We were not planning on buying that day. We would rather have sleepless nights and stress when we purchase something (HAHA). However, Lee was so good at explaining everything to us, the test drive was FUN, we connected right away. Upon walking back to the office, I got a text from my husband that said to me" you are the finical adviser, make it happen."
John then proceeded to make sure all was going well. WELL IT WENT WELL, WE BOUGHT THAT NIGHT!
They closed at 8pm and we did not leave until 9:15, Never once did we feel pressure, It was all GOOD.
Thank you Kelly!

Bruno was my sales rep and he did a fabulous job! It was definitely the best car buying experience I ve ever had. I ve been through this process many times over the years and Kelly Ford does it right.

Clean waiting room in the service department and the job took as long as they told me it would.

Service department is good. I haven't bought a car here though.

Great sales and Service there. They are always friendly and willing to help. Prices are very fair and the service you get seems like you should be paying more. Would definitely recommend

I went to Kelly Ford for a minor tire issue. The service department continues to be top notch. Always treated kindly and with respect. Service is timely, dependable, and my truck is always returned to me freshly washed!

Kelly Ford, just the best.?sevice is great.?Fast and efficient. Love my Ford Escape!

Excellent service. Nice waiting room. They even washed my car.

I went to Kelly Ford for oil change rotate and balance sync update . I used to be a mechanic and was a little nervous bringing my truck there. The service writer and manager were very professional treating me like a human. The Parts manager, assistant ,and the mechanic were outstanding with knowledge and helping me feel comfortable. I no longer am nervous. If anyone needs your Ford worked on I highly recommend Kelly Ford. Exceptional service, curtious and a clean shop. A dealer I can trust. Thanks again Kelly Ford.

Mike in Service was professional and courteous. The work was covered under warranty and completed on time. I will continue to bring my Focus to Kelly Ford for their excellent service.

Great staff who took the time to shop with us to find the perfect fit. No pressure sales technique. Great location for Beverly and points north along 128.

Friendly / Family atmosphere, no pressure, they listen, they find solutions. Been dealing with this dealer ship (through change of hands) for 40+ years, have purchased a number of vehicles from them, used their parts and service departments many times. Never an issue.

5 star.. impressed by how professional everyone was. Thought it would be a different buying experince since it was no longer Thomas ford. Mike W. and Gary S. both were great. No pressure, I recommend Kelly Ford to everyone, even for service.

They get the job done usually. If you leave your car there it s fine. But if you re waiting, it ll be 2 hours for an oil change. They are overpriced but they do good work.

I needed a third car for my son who recently got his license, so I decided to buy myself a new one. The folks at Kelly Ford had the best prices and made the process seamless. I was driving off the lot in my new car in less that 48 hours from initial contact. The salesman, Ambrose, was courteous and very helpful, as was the entire staff. The entire experience was great!

Bought a 2017 Ford escape,excellant service by Nicole

Kelly Ford has great Service, I had to bring my car in recently and Melvin was great and very helpful!

I have mixed reviews. Love this place and trust the mechanics without reservation. Very honest and dependable. THAT is why I bring my car here. And they do a very good job!

However...when I brought my car in on Friday I had a 9am appt. I had this appt for a week.
We were prompt by dropping it off right at 9am.
When I called to check the status at 2:45pm (bc I had not yet heard from them) I had to leave a message. Called back again at 3:15pm. Still no one in service was able to take my call. At 3:30p Mike finally called me back to say they were just now driving it to see if there was anything wrong with it.
Six and a half hours after I dropped it off?? That s not ok.
You guys are overbooking if one of the first appts if the morning isn t being taking till late afternoon. Not ok.

I was very happy with the outcome but not happy with the fact that I was kept waiting all day.

Need a new battery at the last minute shop was getting ready to close mechanic kindly said that he would stay and replace battery for me so I would be able to pick up my grandson from school late night wrestling match

best deal around- friendly easy to negotiate with and made the entire process stress free

I recently had a very difficult 4x4 and grinding noises while driving in 2wd problem with my 2015 F-150 that took 53 days to return the vehicle back to me in normal working order. I first started this repair journey with Salem Ford Hyundai in NH. After weeks and weeks of being told it was repaired and wasn t and just horrendous service from every aspect of their service Dept (even with a Ford motor Co. investigation case on the truck) I decided to rescue the truck and bring it to Kelly Ford in Beverly MA. I had previously owned Nissans and always had good luck at their Lynnfield store. Well lets just say Kelly s service Dept was great from Mike the service manager to Steve my technician and Danielle in service who delivered something to my work that I had forgotten in my truck. They updated me with the status the whole step of the way and even showed me the findings to make everything perfectly clear. They found the issue and got the truck back to me in original working order. This truck issue I had has caused me a lot of stress not having this truck during winter storms and going back and forth to the dealer with improper repairs. Ford Motor Co was no help at all which was a huge disappointment. In the 53 days of this mess only Kelly Ford was able to help me get through it and back on the road. Highly recommend Mike and his team in Beverly MA.

Although I hate the car, the service and facility was great.

Maintenance was great. Assumed my new FordPass was linked to my customer account but it was not. Still waiting for help doing this - can someone call me?

Chris the sale representative was GREAT!!!! He did a really good job with everything. He made us feel welcomed from the second we stepped inside. He had great knowledge of all the cars and he full filled all of us wishes without any hassle. Great place to be with great prices.

We are currently in the middle of the worst service experience possible. We dropped a vehicle off on Monday August 1st and have been told each day that the vehicle will be ready for pickup and each time we drive over to pick it up, they give us a different excuse that the vehicle is not ready. Today is August 10th, I have made countless calls and trips to the dealer and now I am being avoided by the service department ( Barb and Brian) when I am only trying to get info on the vehicle. This is by far the worst experience I have witnessed in my life. Not once has anyone from the dealer called to tell us that they have encountered delays, which could've given our business the ability to plan accordingly. Your UNPROFESSIONALISM shows.

Everybody was so nice and I had a very nice talk with one of the sales people.

This is the 3rd time I brought my truck in for issues relating to the transmission. I purchased it last year and it always seems to have something going on with it. Kelly has given me loaner cars which helps my chaotic life, but I also get the its normal line from the tech desk. I am frustrated as this is not how the truck originally ran.

My 4th Ford car, but a new dealership for me. Extremely positive experience with my latest purchase. Salesman Chris Smith was knowledgeable and had great communication and follow up throughout my purchase.

As always, brought my car in for service and was greeted promptly and friendly by their staff. My service work was completed in a timely manner by an outstanding tech. Everything I needed was taken care of with no worry or concern about the quality of the work performed. Outstanding dealership.

I had an amazing experience purchasing my vehicle through Kelly Ford. Straight away my sales consultant, Caitlyn, was understanding of my needs and wants and made sure the vehicle I finally chose suited almost all of the requirements I was looking for in my new vehicle. Once I moved into finance, I also had a pleasant experience with Gary who took his time answering all of my questions and explaining everything in wonderful detail. Overall, I feel confident in my decision to purchase here and will definitely recommend Kelly from now on, and will be purchasing my next vehicle from them as well!

Provided extra level of care for my collectible Thunderbird.

They fixed the problem.very nice but my clock doesn't want to reset to the correct time

Brian is always friendly and professional. Team was able to quickly help me with a "oil" change/service. Always great service.

Brian is an excellent ambassador for the company! Well done As in Brian Trombettoo!

Kelly Ford s service is spot for a service center. It s still fairly new in the middle of Beverly, but the facility is simple and clean. Staff is nice and courteous.

I just purchased a new edge from Kelly Ford. I had moved an hour away from when I leased my fusion. The experience was so good in 2016 that I went back to them. I was not disappointed. Rep. Ambrose and manager Gary S were great. No pressure. I wails give them 5 stars

Won me over with trust. They couldn t find anything wrong with my Explorer so just had a oil change and service. Contact free and easy as 1-2-3.
Thanks Melvin and Adam

Bought my explorer from Thomas ford 3 years ago! Sales and Service have been great! Always putting customers expectations first!

2012 F150 Lariat. Bought new at Thomas. Good experience. No hard selling, easy to negotiate to the price that we both wanted.
Service was prompt and efficient.
I'd recommend Thomas to anyone investigating a Ford purchase or Ford maintenance.

Melvin in the service department needs to take some classes on custom service. What a disappointing experience this dealership was today. Taking my recal and warranty work for my top trim package diesel elsewhere.

Kelly ford was very good and took great care of me when i asked questions about a few cars never pushed me on any of the cars i looked at the sales man dave was 1 of the best i have deallt with in a long time very friendly and knew his stuff thank you kelly ford for everything

Hi, I brought my car in to Kelly Ford unannounced for a front end diagnosis. they took my car in immediately and gave me a loaner. this was my first visit. I am very pleased with there service and recommend them.

Great experience. Quick turn around, friendly efficient staff.

Everything was explained to me. All employees were very pleasant...

Everyone super nice but takes forever to get an appt. Just ended up walking in and took about 1.5 hrs to get a new tire. I couldn't wait the 2 wks for appt.

Though I m not too happy with the car itself, the service department at Ford is definitely awesome! They are so friendly and helpful and when you are having car trouble, it s great to feel supported! Thanks guys!!

We had a great experience getting our new car. Stress free and no pressure. Sales people were nice as well!

Fast and easy time buying a car with no pressure. Would do business again.

Routine oil change. 2.5 hours. Tough look for Kelly ford. This was supposed to be an express system. Wasn t just me. Everyone there waiting over 2 hours. People were friendly I guess.

I am more than pleased with the service at this dealership. My particular salesman was very knowledgeable and was very helpful in helping me find the right car as my first car! I recently just graduated college and wanted to buy a car but didn't know much about the process and whole deal of purchasing a new vehicle, but the Thomas Ford staff made it a very easy and reasonable experience. They did not go after my pockets, but rather put themselves in the experience of my first new car with me! They demonstrated their own excitement in my experience and really made it an enjoyable purchase - not a pain in my butt! They understood my strict budget and listened to my requirements. They did not try and raise the bar on me or put me into something that only they benefited from. I highly recommen this dealership even if you are new to the car buying scene!

I was pleasantly surprised with the service, especially the customer service. I previously had a sub par experience at Kelley Ford; however, this time it was a complete 180. Customer service kept me abreast during the day. It was a major service appointment and everything got done. Finally, the drive home was great and it felt like I was driving a new vehicle.

They saw me right away for the recall work I needed. They handled a few minor things I needed done without charging since they were simple. I was very happy with the cost, the work and the staff.

In and out, no hassle process. Salesman got it done as well as the finance manager. Thank you!

Staff went above and beyond to keep me updated and fix my car s problems!

Excellent experience. I knew what I wanted walking in-a used Ford Fusion AWD. The price was already excellent when comparing around, so I wasn t looking to lowball and lose a great deal. Easy, quick, low key experience. Efficiently completed the financing with no game playing. Picked up my new wheels the next day. Go in knowing what you want, what you will qualify for on financing based on your own research and it s the easiest, breeziest purchase ever. I love my beautiful new-to-me car! Thank you Kelly Ford!

Typical 'bad car salesman experience'- the pre owned manager was not able to give me a straight answer - they tried to sell me a vehicle as pre certified that hadn't even gone through an inspection process, committed to reach out within a few days with an update and has not returned my calls. Their sales staff definitely require additional training! I went to a different dealership the same day, bought a vehicle that was impeccably maintained and inspected and had a great experience!

I like Kelly Ford. The people are nice. On this occasion however it took two trips to fix my car properly. I have to say however the tech was really good and did get it right in the end.

Had a great experience. Everyone there so nice and they have a great facility. I have to give them six stars because they cleaned my truck after the service. That's like what they used to do in the old days. Thank you thank you thank you for bringing that back. I used to go to a Ford place out in Colorado and they always clean my trucks after oil changes or any kind of work and it's nice to have that again.

I purchased my new Ford Fusion Hybrid at Thomas Ford because some months earlier when I began shopping for a new car, I received the best information and the most courteous treatment (Ambrose Orlando) of all the dealerships I'd visited. Once I was ready to buy, I went back to Thomas Ford and to Orlando where all of my questions were answered and there was zero pressure to buy. I'm 66 year old and have owned many cars (this is my first American car since 1978) and can honestly say that this was the most pleasant automobile buying experience I've ever had.

Had loads of service required this past month on my Ford 150 truck. During this pandemic Melvin in the service department was completely understaffed and handled his job quickly and very professionally. Quality of work done was excellent. Kelly Ford is A #1 in my book!!

Not a flexible with pricing as they say. They don't give up good deals.

Great people good experience. One of fastest car purchase. For me.

Service manager was very helpful, my check engine light issue was solved, cost was minimal and they washed my car!

My first oil change on my new mustang and what a great experience. I was told 1.5 hours and it was. I did work while waiting no problem. It was when I got my car that was so awesome. They cleaned the stain on my seat from a bird. The seat was like new. They vacuumed and washed it and it smelled and looked beautiful. And to boot it was free as I forgot about my Ford pass money I had accumulated from my initial purchase. Everything went way better than expected. Great job to the entire Kelly Ford team. John Mahaney, owner 2019 Ford Mustang Gt

I dont know about the integrity of their sales department, but I can certainly comment on their service and professionalism. If I could give less stars, I would. My boyfriend and I brought our truck in to be serviced for an airbag replacement due to a recall last week. The appointment was made almost two weeks in advance, giving them plenty of time to order the parts they would need. Due to this, he was told this would easily be a one-day procedure. Instead, he received a call at 5:30PM that evening saying that the correct part actually had not been ordered. He was told that by Friday the truck would be set. So now we are three days into a "one day procedure." Another call on Friday - Oh, oops, we still havent placed the order for your airbag. Truck will be done on Monday. Well you can probably guess what happened on Monday! This time, we were given the excuse that the guy who was supposed to be working on the truck "had left work early because he was sick." However, it was also said that the PART STILL WASNT IN, so I'm going to go ahead and guess that it hadn't been ordered, AGAIN. Lovely. So here we are today, Tuesday morning, and lo and behold we get another phone call to let us know that the part still isn't in. Zero stars, folks, because we are picking up the truck today, after SIX DAYS, and literally no work done. Thanks for all the "hard work" guys. Really stellar service.

I went to the service department to inquire about extended warranties for my C-Max. By the end of the conversation they not only answered my question but also performed an oil change while I waited as part of my extended service agreement. Good work.

Buying a car is probably one of the things I hate the most. Kelly Ford completely changed that for me! No pressure, answers to all of my questions, and a real dedication to their customers. I got the car I wanted, at a very fair price, and couldn't be happier!

Had my truck in for a recall brake service. They service department could not have been more pleasant and helpful. I would definitely recommend them for service

Great service department!!!!
Always a great honest experience with the service department they always take time to explain things to you and are all very knowledgeable about the Ford products which they represent
I personally drive by a Ford dealership on my way home from work and there is also a Ford dealership close to my home I choose to go to Kelly Ford it is worth the drive and experience that I have received
Good luck to Mark on his new work adventure
Be American Buy American

Dropped off my truck for an oil change and an inspection sticker. Picked it up, billed for inspection, no report in truck and old sticker still on window. Bring it back. Someone who offers no apology drives it away and now we wait. Appears it was never inspected at all. There are so many more incidents since Kelly bought dealership. The service department is completely incompetent. Please go elsewhere.

This is the 3rd vehicle I purchased through Kelly Ford over the last 4 plus years ! Dave Lebrecque and Gary worked hard to get me where I want to be in a good used Ford with a warranty I can afford! Thank you for your help!

***update on the update***
So I picked up car, drove home, and then went to work. On my way home I had the same overheating issue. They never fixed the problem just told me it was all set. Worst repair shop ever

***I was contacted by the manager after leaving the review. He apologized for the miscommunication and to let me know the car is now ready. I do appreciate the follow up, it shows they take there reviews seriously***

Worst dealership I've dealt with. They called to tell me my car is ready, when I went to pick it up I noticed the charging system malfunction error was on. This wasn't on when I dropped off the car. They then tell me it will be a few weeks before they can diagnose it. Definitely not coming back.