I have mixed reviews. Love this place and trust th...

I have mixed reviews. Love this place and trust the mechanics without reservation. Very honest and dependable. THAT is why I bring my car here. And they do a very good job!

However...when I brought my car in on Friday I had a 9am appt. I had this appt for a week.
We were prompt by dropping it off right at 9am.
When I called to check the status at 2:45pm (bc I had not yet heard from them) I had to leave a message. Called back again at 3:15pm. Still no one in service was able to take my call. At 3:30p Mike finally called me back to say they were just now driving it to see if there was anything wrong with it.
Six and a half hours after I dropped it off?? That s not ok.
You guys are overbooking if one of the first appts if the morning isn t being taking till late afternoon. Not ok.

I was very happy with the outcome but not happy with the fact that I was kept waiting all day.