Keith Pierson Toyota Review

First off. My salesman was professional, knowledgeable, and personable. Now for the bad. This sales team honestly tried to sell me a vehicle for 7.5k over what was listed online and even 3.5 over sticker (same stock # online and on sticker on the window of the vehicle) as if they were giving me a good deal. Please be careful when dealing with this company and check the numbers. I know I will never deal with them again.

AWFUL!!! My parents purchased 8 vehicles from this dealership over the last 10 years or so. And my parents were even in a Keith Pierson Toyota commercial. When my Dad died suddenly just 4 months after buying a brand new Tundra, my Mom couldn't afford his truck payment. We asked Keith Pierson to help our Mom out and buy the truck back for what the payoff was (or close to the payoff amount). They bought the truck back, but made my Mom pay a $14,000 difference. They were absolutely NO help at all!!!!! Money hungry that's it!!!! Our family will NEVER buy from this dealership again!!!

Excellent fast service, pleasant people working there. Efficient and informative.

Keith Pierson Toyota does everything in their power to try and make their customers happy and comfortable while at their service department. My service advisor took care of a minor problem to my satisfaction and I sooo appreciated that..after I had my service completed I remembered I needed wiper blades. Went to parts and the nice gentleman behind the counter actually came out to my car to see what I actually needed and then came back out to my car and installed them!! I like that he went the extra mile so thank you!

Professional, pleasant, clean and safe. Prompt service.

Service was awful. Even just a routine checkup (no oil change) delayed by 2 hours. Only explanation given was an "emergency meeting". Happened twice. On my 3rd service, they couldn't be bothered to even reset the maintenance needed light.

So far I've had good experiences with their service department. Wait times are reasonable

went through Costco auto program. met with Charles and went over all fine points of sienna. went back few days later and Jackie did the final sale. both sales people were excellent. Asif showed me the difference between financing through them and the preapproved loan I got from my bank. there was never any pressure, which is what I wanted.

I bought a 2020 RAV4 XLE Hybrid here with my Mother In Law helping The dealership is alright, but they have our paperwork all messed up and we went there twice to get it straightened out too. Maintenance Service is great here though & Kenney is an excellent salesman. Minus 1 star for the paperwork fiasco which is still messed up. even the insurance is messed up, and the warranty. Our finance even has the name mispelled. We are still trying to get everything corrected. Noticed four things on the RAV4 I do not like so far. 1 the panel in front of the hood has already scratched, 2 the rear wheels throw mud/dirt into the back inside edges of the rear doors. 3 The navi only works when you hook up a phone, and it depends on cell connection; so it 4 crashes and sometimes blacks out.

Peyton our salesman was excellent. Did not get the deal we had hoped for. But Peyton was a super guy and would recommend him.

I'm extremely happy with Kieth Pierson Toyota. My credit sucks but I need a new truck. I tried several Toyota dealerships and seriously got a runaround finally ending in several hours wasted and disappointment. Ernie Palmer even gave me a written deal that was awesome got my hopes up then refused to honor it. Feeling pretty pessimistic a friend told me to try Kieth Pierson, so I did and was blown away. The sales staff worked their butts off and got me a great deal on the truck I really wanted. Then about a week later the finance guy called me up and asked me to come back in that we needed to do some More work on the deal and got $100.00 knocked off my payment. WOW!!! Mind blown. I will be a customer forever with the type a service I Recived. Thank you and I would be proud to be a happy story in your commercials

The dealership has nice people but i had to take two stars because i took my tire to get patched and 2 days after my TPMS light came on and i found out the same tire had low pressure. I sprayed it and it was leaking air through the patch. I take it back and they fixed it. A few days later i noticed the tire was leaking air through the same patch they put on the 2nd time. I fully inspected my tire to see if i had any other causes for leaks and it turns out that the bad patch was the only source. I was so disappointed with this outcome that i am not even gonna bother to take it to Kieth Pierson Toyota Anymore. Their Salesman and Cashiers / Greeters are pretty great people to talk too, but its very upsetting that they put my patch / plug in wrong twice.

Went in for oil change with an appointment at 2.30 left at 4.30 will not do it again

Excellent dealership. I have been going to this dealership for over 2 years and I have felt that the service techs were being honest and I was being treated fairly.

Great service.

I drive from Southside to this location just because the great service and how fast they are.

I am not impressed with the Service Center at Keith Pierson. I brought in my 2014 Toyota Sienna because the battery was already bad and ended up having to leave it with them because they bent my hood. They actually tried to close the hood with the brace still holding it up. So, instead of a 1 hour warranty item, I now have be put into a rental. Instead of bending over backwards to get it repaired and back to me within a couple of days before Easter weekend, I now have to wait until next week for them to complete. Most likely because they want to enjoy the Weekend so there is no rush. I have to wonder if there is any place you can trust with a vehicle anymore. Total incompetence!

Good experience with the personal interaction. However, 2 days later I discovered they did not rotate my tires as noted on ticket. Makes me wonder if my oil had even been changed.

I've had my truck serviced her for a for a little over three years and each time I've left left having good feeling about my experience. Best service experience in North East Florida.

I thought the Time was long, but well worth the wait.

John Bowens salesmen, provided my wife, Michelle, and I with excellent service during our recent visit to your dealership. It is rare that you get a salesperson that really listens to the customer and has great follow up. In fact, is was John s follow-up that caused us to go to Keith Pierson instead of the competition as planned. John was poised and answered all our questions and helped us get a great car at a fair price.
We made the right decision to work with both John and Cole. Hat s off to the team!!!

Horrible! I've been a customer for many years. Told the service department numerous times something was wrong with my car. Now I'm over $1,000 in repair bill due to their incompetence. Never again!!!

We were there with our daughter picking up her new highlander. Everyone was very friendly. The sales manager took time to answer questions for us about our Toyota van. Will definitely check with you folks if we decide to get another vehicle. Very pleasant.

I brought my car in Saturday to get a price on my mirror and actual price how many physically looking at it well apparently they didn't care enough about their job or customer to order me the correct part I needed and just order me anything off the wall apparently I need that and something else to go with it I brought it there for a reason so somebody could actually look at it in person so apparently they do not know what they're doing .

Very pleased with service department at this dealership.

I just bought my new Rav4 yesterday, Joseph, Stacey and Eddie were very professional and done a great job. I will be telling everybody that if they are in for wanting a great deal on an auto and great service go to Keith Pierson Toyota.
These people are the best!

I took my car in for routine maintenance. Everyone was courteous, the showroom was clean, the waiting area was clean and there was proper social distancing. I felt perfectly safe the whole time I was there. Everything was explained to me and the price was reasonable. That's why I decided to buy my car at Keith Pearson Toyota in the first place.

Brand new Rav 4 it car broke down and they have had it 9 days,, no answer on when I will get it back,haven't even made the first payment yet, keith person sells lemons,terrible customer service, they just don't care,they are not a 5 star they are ruid

Charles Thornton is the best salesman ever.He was very helpful in helping us get what we wanted and needed.

Service was prompt and staff is friendly and helpful

This was my third time going to this place. I've never had an issue in the past. But after this last time I'm not really sure If I will ever go back. I took a trip to my hometown during thanksgiving and my car started making noises so I More

Once again, Tom Yonkers made sure that my service experience was as good as it can possibly be. I honestly feel like I could just drop my car off without saying a word and they would take care of everything and keep my interests in the forefront. Thanks so much KP Toyota!

I enjoyed the experience. I had not intended to purchase a new truck when I drove into the lot. However, that quickly changed when I drove the 2016 Tacoma. I would definitely buy another vehicle from Keith Pierson.

Visited for parts. Was in and out. Fast friendly service.

I walked in this dealership at 9:30 a.m and walked out with my dream vehicle at lunchtime. I had filled out a simple online form a few days before and they showed me the exact vehicle, make. Model and color that I asked to see. My salesman, Eddie M. Was a total gentleman, totally considerate, and played zero games He went above and beyond for me on this sale!. I recommend you go visit this toyota dealer and to go see Eddie M. to EVERYONE!!! You will not be sorry!!! #lifetimewarranty.#1toyotadealer

I like the service, and the waiting area. Even though I might think of buying a different make of car, I know I probably won't. Keith Pierson Toyota has service 7 days a week.

We went 3 weeks ago to look at the new highlander, my husband testdrove it and we told Jacki who was and I say today unfortunately our salesperson. My husband and I sitting down and he told specific what he will. Last week he went and made some changes from charcoal to hulala ruge and made a appointment for saturday to get the car. She (Mrs.Jacki) even called on Wednesday to confirm the appointment and made sure he is coming on saturday. I went on friday because there is a issue with the title of our trade in and the title and tax clerks helped me with it. So Mrs. Jacki was sitting in a chair in the lobby and i went up to her , she didnt even stand up to greet me, during the whole conversation she sits in her chair. I ask her can I see the car... her answer was she has to order it , I thought this was art. Coming home I told my husband your car isn't even ordered. He called her that evening she didn't mentioned ,that she didn't has a car at all!!So he went on saturday they sit down with the assistant manager mr.A to go over the final details , and this was the moment Jacki said the car isn't there!!! The Sales Manager and my husband are in disbelief " what you mean the car isn't there?" It should be in detailing right now! So they gave him the run around to the overstock lot, because the inventory sheet said there is one. After running the whole lot, Mrs. Jacki finally ask someone and got told the car was sold 3 Days ago.( remember she called on Wednesday to confirm the appointment, so she could have that car ready) Long story short she had 3 weeks to get the car and have it ready for Saturday, what she did was nothing. A over 40.000 dollar sale gone. Mr.A tried his best to stop the bleeding and he was really upset how this went. A inventory Manager who isnt able to keep is list up- to date. And a sales person who did nothing what she supposed to do. Not to say how upset my husband was. It took me one call to another dealer and around 1 hour sit down to purchase the car yesterday ,with a better deal no hustle over the military discount and we get it on Monday evening. This is how a car sale has to be done.

Great deal. We ve bought 8 vehicles from Keith Pierson Toyota. Eddie Miralles sold us four of them. Awesome service. Friendly clean atmosphere. Lifetime warranty. Super happy.

As usual, my experience was Top Notch!
Sherry, my service advisor always keeps me updated on my vehicle while it is being serviced and the service team does outstanding work on whatever is being done with my car.
The work is done in a timely manner and the prices are fair and reasonable.
I always come to this dealership for service and that is not always a small feat because I live 65 miles away.
Thanks Keith Pierson Toyota!

Other than a small internet problem on my Sunday appt. Everything was fast & polite service. Thanks for the carwash

Victor was our salesman and he assisted us from the time he opened door for us until we brought our truck home. He and his manager Eddy made sure we were happy with our purchase. It was an easy transaction since the manager Eddy took over the negotiation process right away. I would like to buy out next vehicle from this dealership again.

Very caring employees. Doing well getting their customers in and out with all that is going on in the world. Thank you all so much for the great service.

Parts dept very rude and inept.
I called parts dept on Saturday 12/7/2013 and after holding for quite a while, the guy I spoke to was outright rude. I was attempting to locate 2 little $30.00 parts but their guy started quoting me a wiring harness costing over 1000.00. I tried to explain that he was misunderstanding what I wanted but he cut me off and insisted that was what the computer showed and I can come down to look at the diagram and then he slammed the phone on me.
I called back and requested to speak to a manager. Whoever came on the line said the matter would be reported to the parts manager who would call me on Monday following. They never contacted me but I was able to order the parts from Arlington Toyota who had no problem identifying what I wanted right away
Pierson Toyota should hire people with basic knowledge of cars so they are not held hostage by computers. Some basic critical thinking skills and a little courtesy might be helpful too.

First time here to service my car... Really friendly staff and super helpful. They made everything easy and didn't wait too long. I was extremely happy with the great customer service I had received from everyone.

Excellent service from advisor Benjamin Morales and the Service Department.

Always great service...friendly staff...great attention to detail. Waited for car...good social distancing options.

Great place for servicing your cars and trucks, very courteous and knowledgeable staff.

Swindlers, thats all I have to say. Just DONT go there.

Every fascist of my dealer experience from the greeting at the door, salesperson Ms. Toya Jones knowing her Toyota vehicles to the financing was great!
My experience was so great that I had my wife purchase a 2015 Camry and nothing changed for her experience.
Our son-in-law was told of our experience and recommended Ms. Toya Jones, Salesperson that he and our daughter came into the dealership the following day and purchased a 2015 Corolla for their daughter for college.
As you read we all love Keith Pierson Toyota because it is what you see on television commercials of owners testimony.

Stacey and Emilio were wonderful! They made my very first brand new car purchase at 70 a breeze!

Fast oil change for a walk-in and how busy it was. Great customer service, and the waiting/ lounge area has a nice Cafe.

My salesman, Lee McKinnon was a very knowleable, pleasant and an exceptional salesman that I ever came across. It was such a pleasure to have a salesman of his caliber. When I decide to get another car or recommend to my friends I sure hope Lee will be available at that time.

They worked with me until we were both satisfied.

Only issue I have is that I have not been contacted regarding the owners manual for my car. I was told I would receive an EM with information about this but have not seen anything so still have no manual.

Got my car in for a bad rear view mirror adjuster. Service was completed quickly.defect not fixed , second time for this complaint. Still not fixed.

Sherry is the reason why I come back time after time. I know she ll take good care of me and not have me purchase unnecessary things

I will not go back they told me no money down sign and drive i did that for them to say bring it back we need a down payment we already have a truck through them that has problems they aren't great

Went for a new car. Got sold a used 2014 Honda CRV because of my credit. Man did I mess up. Bought the warranty and thought a
I was covered for everything but windshield wiper blades. What a lie. After having the car three weeks it would not start one morning. Called service department and got treated like an idiot. Cleaned the battery post myself and drove it back to the dealership on my own. Asked to have terminal replaced and was assured by the salesman I would be taken care of the next day. I'm going to the dealership tomorrow because its been two weeks with no phone call. Salesman lied big surprise huh. Oh and if you ask to speak to Keith Pearson you'll get some jerk named John. Don't believe anything they say.

Fantastic, as always. Tom Y in service is friendly and professional. Thanks.

I recently decided to buy a larger vehicle for comfort, and I did a lot of research. It came down to a Rav4. I went to Keith Pierson because my daughter worked there for a short time and and insisted I would get a great deal. I did! Thank you Darryl for your patience and professionalism. Even though I did not choose Toyota financing I know that they can offer anyone a great deal at a fair price.
They are also the only dealer in the area that offers the lifetime powertrain warranty. How can you say no to that.

We had an amazing experience with Kieth Pierson toyota... We love our new truck!!

Wow wow wow !!!!
My wife and I came by to get a car for her. Kennedy knows cars took his time with us. Went step by step with no fluff! He s the best we ever seen do it.
Thankful for Mr. Anderson as well who came and greeted us and promised he would do what was needed to get us the ride.

You guys are the greatest

Thanks for an awesome experience

KEITH PIERSON TOYOTA HAS EXPERIENCED STAFF READY TO HANDLE YOUR CAR CAR BUYING AND SERVICING. THEY GO FAR BEYOND MOST DEALERSHIPS TO GIVE THE BEST MAINTENANCE WORKSHEET ANALYSIS AND WILL SOLVE YOUR AUTOMOBILE PROBLEMS. THEY HAVE A WAITING ROOM THAT HAS FOOD AND BEVERAGE. AS WELL AS SNACKS. THEY ALSO PROVIDE A SHUTTLLE SERVICE IF YOU CHOOSE TO DROP YOUR VEHICLE OFF.

Did not have wait too long for the sevice, Mr Yonkers the sevice rep was great.

Great services in a timely manner every time I ve been here!

Good service, but excruciatingly slow. They really must find a way to grow their service department or start turning customers away when they get really backed up.

This place was amazing, from my sales person Toya, to the finance manager were excellent!!! I got there with a unique situation and they took care of With in a hour. Thank you!!!!

I'm a widow and was very uncomfortable about dealing with a sales person. However, Paul was wonderful even though I only bought a used Camry. He calls me to make sure everything is good and that I'm happy with the car. I appreciate the extra attention.

Since purchasing my 4 Runner, i have never taken it any where
but here. Professional Service, and I always ask for Sherry she is knowledgeable , and very helpful.

Lies and deception are the way business is run here. Run from this place and go somewhere else. Horrible sales associates that use strong arm tactics and have no problems taking advantage of anyone. Horrible horrible..

We purchased our 2019 RAV4 from this dealership. Our sales rep, Kennedy Mumford was outstanding! He knew EVERYTHING about the car and more. He provided exceptional assistance in our decision making process without us feeling any pressure whatsoever. It was a excellent experience. The follow-ups after the sale have been great! I highly recommend Keith Pierson Toyota!!

Amazed that after comparing prices... Their rates were better than where I had been going. Also Myeed, service member, had been amazing and hands on caring for the needs of my vehicle and communicating quickly with quotes and accuracy of service. Because my work was going to take so long he provided a rental car. Thank you so much Toyota. You have a great service man. I look forward to getting my car back soon.

I met my sister in law here because she was getting some scheduled service. During the conversation with the service rep, I asked for a breakdown of the exact description of the work to be preformed. It turned out that an oil change and two air filters, along with a handful of extremely simple "inspections" was going to cost nearly $300. This seemed rather excessive but she was willing to pay and asked two questions. How long was the expected wait? Did they still wash the cars after service? He replied, "a couple hours at most and yes, of course." We left for 4 hours and returned to her vehicle still parked and unserviced. We went inside and asked how much longer and just got narrowed eyes from some lady at the payment counter. We left again and she received a phone call over 2 hours later stating the work was completed. When we returned, the truck was still dirty. They didn't not wash it, it hadn't rained, they offered no explanation or discount for the inconvenience. I would not recommend this location for service based on what I experienced.

My wife recently took her Toyota Corolla to Kieth Pierson Toyota for routine maintenance. While waiting for her car she went in to the showroom to look at a Toyota Supra. The car was locked. When she asked a dealer to unlock it so she could see the interior of the car the dealer refused, stating that the car was over $60000. I m not sure if the dealer assumed that we couldn t afford it or not, but this assured me that this will be my last visit to this dealership.

The commercials don't lie. Went just to look and walked out 1 hour later with a beautiful Corrolla. Tyker was so easy to work with. NEVER any pressure. Thank you Tyler F

Poor customer support. Even Mr. Pierson never returned a call when he said he would.

I had a great experience with Keith Pierson Toyota when I bought my 2017 toyota corolla. They are very friendly and helpful. Very good prices and great financing!

I went in without a car in mind then left with the perfect vehicle for me from Jonathan! He was very helpful and understanding I am very satisfied with my car!

I had a great time with Doc. He made sure to give me all the details on the car that best fit my needs.

My Sales person Darryl Carter, Sr. was true to his word and the deal was done. Either getting my vehicle serviced or purchasing something new you can't go wrong at Keith Pierson's.

Went to Keith Pearson on 8/10/19 and talked to the sales associate Jackie Pierre and explained to her I wanted to look at a 4Runner night shade but was going to wait for the 1920 model because I wanted apple play and all the new safety sensors. She said ok but instead come back with the sales manager.He would not let me see it and was very rude. He wanted me to buy a 2019 that was on his lot. I live in St. Augustine and been drive over 30 miles for many a years getting my two Toyota s served, Never again will they get any of my business sales nor service . Beaver Toyota here I come.

My experience has been very disappointing, the Sales rep that sold my husband his car by the name of JOSE REYNALDO is the most rude and unprofessional sales rep. The car that was sold to my husband "new vehicle" had a scratch, we took the car back so they can fix it, twice they tell us someone will call to schedule. After several attempts in trying to resolve this issue, we had to go back again and this time we spoke to the sales rep Jose that sold the car. He was not helpful at all, instead he was very rude , disrespectful and argumentative. It seems the sales reps are great when selling you the car but trying getting them to help after and you will see a big difference in their customer service skills. I will NEVER do business with Keith Pierson, Jose should not be working with them, he does not put his customers first instead he argues with you , very very unprofessional person to deal with.

Excellent Service Dept: My Matience light came on and it was just for tire rotation but I had just bought new tires so he just adjusted the display and no charge and I was on my way. You can trust these guys.

My experience at Keith Pierson has always been a positive one. Tom is a terrific Service Manager. His patience is amazing.

We have purchased several cars at Keith Pierson Toyota through the years and it has always been a great experience. We have recommended Keith Pierson Toyota to family and friends on numerous occasions and always received great feedback. The service team is terrific too!