Maggie Yapi

Review of Keith Pierson Toyota

Parts dept very rude and inept.

Parts dept very rude and inept.
I called parts dept on Saturday 12/7/2013 and after holding for quite a while, the guy I spoke to was outright rude. I was attempting to locate 2 little $30.00 parts but their guy started quoting me a wiring harness costing over 1000.00. I tried to explain that he was misunderstanding what I wanted but he cut me off and insisted that was what the computer showed and I can come down to look at the diagram and then he slammed the phone on me.
I called back and requested to speak to a manager. Whoever came on the line said the matter would be reported to the parts manager who would call me on Monday following. They never contacted me but I was able to order the parts from Arlington Toyota who had no problem identifying what I wanted right away
Pierson Toyota should hire people with basic knowledge of cars so they are not held hostage by computers. Some basic critical thinking skills and a little courtesy might be helpful too.