Keith Pierson Toyota Review

Once again what a wonderful job. Very personable. Made me feel right at home. Everybody there is just wonderful. I'm so glad I chose Keith Pierson Toyota to buy my car and they keep it up so well. It's still like brand new. Thank you all so very much. God bless!

I purchased my new Tacoma from Keith Pierson back in 2015. Since then, I have always taken it back to the dealership for all my scheduled maintenance. I have noticed the past 2-3 visits (or over a course of several months) a break down of initial customer service. Initial meaning first point of contact. These past visits I have pulled into the portico area, gotten out of my vehicle and waited to be acknowledged. Yesterday, I stood and waited for 15 mins (somewhat initially to see how long it would take and being patient) before any acknowledgment at all (such as hello , can I help you , we will be right with you , etc.). So I patiently waited until I finally asked the teenage/young porter guy if anyone was going to help me. He apologized and said, sorry, I m the only one out here . Now this was after I had 3 different service advisors walk right past me without acknowledging me with a single word. Bottom line, this is an awesome dealership who once your checked-in , they get you in and out pretty efficiently. However, the initial contact and process leading up to check-in needs some serious help with customer service. Maybe I can recommend just one person who handles first contact with those coming to the service department. Aside from this, my experience was as usual, very good!

Excellent costumer services and good facility. Especially Freddie Nieves was helpfull in every step of the deal. I recommend him to any person and especially for hispanics.

Made appointment for recalls on my 2018 vehicle. Was asked if I wanted to participate in a survey and to ask for someone in sales when I arrive. I did and basically was bait and switched to be offered a new vehicle. I figured let me see what offers they have. The two salesmen proceeded to use flirtation as their sale tactics with me. Basically after 4+ hours, I decided on a vehicle and when I went to go over the paperwork with finance, he basically took my paperwork and shoved it into an envelope and brushed me away. After getting home, I felt uneasy about what had transpired. Next day, I texted the finance guy and asked for clarification on the financial aspect of the sale. I mentioned I was thinking of returning the vehicle. He responded with "I'll have your old car parked outside for an easy swap ". Guess discussing the paperwork wasn't important for him. The whole ordeal was explained to the sales manager and after promising to have the dealer director contact me, it never happened. I will never go there again. Not even an apology was received.

The sales and staff are very warm and welcoming and very professional. Upon my entrance my sales person Vincent was amazing and truly exceptional. Mr. Jordan in finance made everything very clear and very knowledgeable and gave us all the information that we need to succeed. I highly recommend Keith Pierson Toyota and will be making all of my future purchases here.

Shockingly poor sales skills and people skills in general. I went in for the "Costco deal"... I really just wanted the pricing on the particular car (Vin and stock number was given to them). I literaly told them I wanted the final sales price nothing more.

They insisted on dragging out the car, taking me for a test drive and generally trying to sell me the car I inquired about. I was told they would give me the sales numbers after all this. After spending an hour being "sold" a car I was already familiar with, they brought out the price which they assured me I would find "shocking". I did indeed find the pre negotiated price shocking as it was $3,000 higher than literally every other dealer.

I told them the terms I would agree to and rather than telling me yes or no, they attempted to get me to agree to purchase the car if they met my price demands. I also noted the sales man's attitude changed from rather curt to outright angry. I told him in no uncertain terms that I would never agree to purchase something based on an unknown price. He again proceeded to demand that i "give them a chance " by, of course, signing on the dotted line.

I then proceeded to show him previously received quotes which did indeed sour his mood further than before. Listen, it's just business; sadly the auto industry has made it this way.

The sales manager also stopped by and informed me that I was being "very rude" in wasting the salesman's time. At that point we were done. I did not, in fact, waste his time. The salesman wasted his own time in attempting to strong-arm me into a purchase when I had indeed simply asked for the final sales price when I walked in the door.

Furthermore, any salesman and management who calls a customer rude, no longer deserves to be in business. Avoid this place at all costs. They are nasty, arrogant, and from what I can tell, quite dishonest. Would never use them or Costco auto again....

Buyer be warned. It's not about the price, it is about the horrible attitude.

I have the best experience with John Bowens. He is very helpful, knowledgeable about the car. He's an asset to your company. I can recommend to friends to buy their car at Pierson.

We had an awesome experience... the team was so helpful... not pushy.. We were very impressed with the whole experience from start to finish... I would highly recommend this dealership to anyone looking to purchase a new or used car!!!

This place is packed with vehicles and the prices and services are some of the best in Westside Jacksonville! Visit and ask for a good deal!

I truly appreciate the timely way I was serviced and treated so kindly, the lady in the cafe is so wonderful and lastly my rep who checked me in wished me and my family well and that really made me feel that he listened to me, thank you!

I do believe that they try to give good service, but they are a dealership. But overall, they are good.

An awesome experience. Love the lifetime warranty and the amount of features you get. All of that for such a low price.

The commercials are real. It was the best car
Buying experience I have ever had.

I am 45 years old and have purchased many cars. This has been the BEST CAR BUYING EXPERIENCE EVER!!!! Ty Richmond was my sales associate & he was patient, informative, professional and provided outstanding customer service. He understood my nervousness & he answered all the questions I asked as well as the ones I didn't know to ask. His Supervisor JC was just as amazing, helpful and understanding. I highly recommend Keith Pierson Toyota. Thank you Ty & JC for help getting me and my kids in a & brand new, safe & reliable vehicle.

Bought a 2017 Tacoma SR5 Monday October 28 2019 and I already had to jump start the POS twice. Very unhappy with Keith Pearson Toyota and would not recommend

First time coming here for a service related visit and everyone was very nice. Got right in without an appointment and they even provided me a car wash for free. Very clean dealership, small little deli while you wait, clean bathrooms, and free WiFi or tv.

I will use them again.

Customer Service always stands out at Kieth Peirson Toyota, and this time was no different.

Sold me a wrecked car with zero disclosure after assuring me it hadn t been in any accidents. When I came back the next morning the manager and sales rep accused me of wrecking it and trying to return it. Said that it was raining that day and someone must have hit me or I hit something. The wonderful gentlemen who took care of my financing was the only person who knew how far fetched that accusation was. Without him I could have been stuck with an $18,000 WRECKED corolla.

Benjamin in the service department worked very diligently with my insurance company to get my van fixed while I was in Florida for spring break. I really appreciate all that he did for us!!!

Salesman Eric Lowe was professional and knowledgeable throughout my car buying experience. Best of all though was the fact that he was extremely respectful, friendly, and most of all patient. He helped me hash through making that big decision on which car fit my lifestyle and financial budget. Have met many car salesmen over the years and Eric Lowe is the only one I will recommend to my friends and family. Changed my view of what I thought all car salesmen were like to a surprisingly positive view and experience.

Excellent customer service always happy with the service

Associates treat you like they have know you forever and you can eat at the cafe while you wait or even if you just want to come and look around

If you are in the market for a car, call Derek Rosa at Keith Pierson Toyota. He worked with us to get the right vehicle that worked well within our budget. Excellence! I love my 2016 Scion iA!

Fantastic experience! Customer service here is better then the places I have been before. Will be returning here when I m ready to purchase my next vehicle. Jonathan was very helpful answering questions and makes buying a vehicle a enjoyable. I definitely recommend visiting Keith Pierson and asking for Jonathan you won t regret it!

Number 1 for parts and service. My technician Henry diagnosed my car and put my mind at ease.

I was looking for a new truck with very specific options. I emailed them with all options and a sales person called and said he had exactly the truck with all options. I asked for him to take picture of sticker on window and text or email to me me. He refused but said he had the truck I wanted with all options. I went to their site and they did not have the truck with all options I wanted. When the sales person called back I advised him, he was lying and please do. Or call back. He called me 5 more times trying to sell me a truck that he did not have. After I told him to stop calling, I blocked his number. Typical switch and bait.

Everything went as planned. Had a recall on my Corolla and it was returned to me as promised.
The true test will be if I have anything go wrong with my power train.
When I bought this car it came with that.
I purchased a Tacoma from the dealership Pierson purchased to get started here. It had a life time tire package and Mr Pierson would only honor it one time. He said it wasn t his deal. I now have my second Tacoma with the life time power train. Not wanting to have to use the warranty but what if I do at his dealership.
My service rep Roma was very helpful.
I m pleased with my first visit.

A truly exceptional experience - There was not one thing that Kennedy and Daniel couldn't do to make my purchase a delight. I will definitely return for my services and for any and all future purchases. A pleasure to also meet the owner and his wonderful administrative assistant. Yeah for Keith Pierson Toyota!!! :)

Service call in for recall on air bags and was told as of now there is nothing being down just make sure no-one rides in the passenger seat. Then they hung up.