Jason Walls

Review of Keith Pierson Toyota

I met my sister in law here because she was gettin...

I met my sister in law here because she was getting some scheduled service. During the conversation with the service rep, I asked for a breakdown of the exact description of the work to be preformed. It turned out that an oil change and two air filters, along with a handful of extremely simple "inspections" was going to cost nearly $300. This seemed rather excessive but she was willing to pay and asked two questions. How long was the expected wait? Did they still wash the cars after service? He replied, "a couple hours at most and yes, of course." We left for 4 hours and returned to her vehicle still parked and unserviced. We went inside and asked how much longer and just got narrowed eyes from some lady at the payment counter. We left again and she received a phone call over 2 hours later stating the work was completed. When we returned, the truck was still dirty. They didn't not wash it, it hadn't rained, they offered no explanation or discount for the inconvenience. I would not recommend this location for service based on what I experienced.