Sales manager should definitely be coached in cust...

Sales manager should definitely be coached in customer service and how to go about conveying a message to customers. If you can t make a deal happen, fine that s understandable and part of the business. But do not ever turn your back on a customer and on your way state this is a waste of time (yes I heard you), because you don t know what is and what isn t realistic for that customer.

Edit: I ended up purchasing an MDX w/ Tech and Aspec package elsewhere - customer service at competing dealership was significantly better. Be aware folks!