I arrived for oil change at 7:30 am - it s now 10:...

I arrived for oil change at 7:30 am - it s now 10:00am just done. It s not an isolated incident , I ve a documented complaint a year ago which took also three hours to rotate tires, oil change and wash the car . Today 2 1/2 hours for the same service listed above , there is no justification for abusing customers - why the service department at Accura has no oversight to check and balance the customer service aspect of the company ? Mr. Mike who was in charge of my service today has an excuse if it wasn t for washing the car it would have been done with in an hour and half
This pathetic, you should provide coupon for car wash partnering with local car washes , that s not the customers problem - find solution , I don t have to wait for 21/2 -3 hours because you've shortages with car washers I m very disappointed with Karen Radley at Woodbridge - definitely try Falls church station for my next service - I m pissed off and never again with the Woodbridge Office