I took my vehicle here for an oil change. It took...

I took my vehicle here for an oil change. It took over 2 hours. I tried again thinking that was an anomaly. This time it took over 3 hours. And this is with appointments. The staff is friendly and helpful. However, the waiting area is just a corner in the show room with a TV and coffee bar (which was good). There is no children's play area, so I would not wait for my vehicle to be worked on with children with me.