Every once in a while, misunderstandings can occur...

Every once in a while, misunderstandings can occur between a business and a customer. Back when I took my 2007 Acura TL Type-S (6-spd) to Karen Radley Acura that is exactly what happened. I had first posted a negative review of Karen Radley Acura based on some things that had occurred as a result of something as small as entering my phone number into their computer system incorrectly. After that, I was reluctant to take my car back to them. Then, in the process of preparing to drive across the country I decided to take my car back to them to do some repair work on my clutch, flywheel, and to replace some seals. I'm very happy I did. Jeremy Logsdon, the service manager there, went to great lengths to ensure that I was involved in every step of the process so that I could make an informed decision regarding what work I wanted to get done, and to enforce the perception that I wasn't being taken advantage of in any way, shape, or form. Based on their performance during the repairs, I can only assume that had that one minor mistake not been made the review that precipitated from that first encounter would have never been written, which is why I decided to remove the first review and write an entirely new one. Jeremy Logsdon, no kidding, deserves some kind of reward or recognition from Acura for being such a patient, detailed, forthcoming, fair, honest, and genuine person who represents the Acura brand, and who exemplifies the definition of customer service. I can't say enough positive things about Jeremy Logsdon, the staff there, and the efforts they expended to make sure my second experience was better than the first. I really appreciate it and would recommend them to any Acura (or Honda) owner requiring service for their car. I could go on and on but I think you get the point.