Jordan Cross

Review of Karen Radley Acura

Melvin was quick to get me in the door and sell me...

Melvin was quick to get me in the door and sell me a vehicle, but as soon as I purchased the vehicle and went home, he could care less. Clearly all he cares about is the sale. When I got home I had questions and concerns with my inspection/getting tags mailed. I contacted his personal cell phone as well as his work phone, and email, multiple days, asking about my tags, as my temporary tags were about to expire. He completely ignored me and never even responded to this day. When I purchased the vehicle he told me to send a picture of my MD inspection and he would give it to the tag and title lady.He never did that. He never responded. I called the dealership to explain my problem and was told that someone would get back to me ...no one ever got back to me. After probably the (literally) 10th time of calling and weeks went by, I finally was told that they would get it taken care of. Well here it is well over a month after I bought the car, and still do not have the tags. I have been driving around on expired tags for a week now. It is extremely unprofessional to completely ignore a customer who just spent thousands of dollars and put money in your paycheck. Like I said, he was eager to contact me when he wanted to make a sale, but completely ignored me when I had questions and concerns
as well as never relaying my inspection paper to the correct person like he said he would do. Professionalism and courtesy goes beyond the sale. It s about following up, about answering questions, etc. Overall a horrible experience.