I have been here a few times, I'm starting to noti...

I have been here a few times, I'm starting to notice a pattern that is progressively getting worse. I was scheduled for an oil change at 2. yes I got here early, but was told they would take me. 3 hours later I'm still waiting for my car all I got was an oil change and wash I know they do a multi point inspection but never have I had to wait this long quite irritated and disappointed with Karen Radley Acura.