Anne de Dios

Review of Karen Radley Acura

They are an out-of-sight, out-of-mind service ce...

They are an out-of-sight, out-of-mind service center.

Beware if you are sent to the waiting room. They will leave you there to rot. Just dropped off my car for a multi-day warranty service, with the assurance a loaner car would be ready. As per usual, I was forgotten in the waiting room for an hour. When I returned to the service department, excuses were handed out left-to-right: the loaner person has been really busy with a customer (for an hour?!?!), the other guy had access to keys the entire time, blah, blah, blah.

Reminds me of the nearly full day we waited and waited and waited to just complete the purchasing paperwork. It was misery and a heap of hot-air excuses too. Then getting the second key.....several months of stories. We didn t get the key until we reached out to Acura corporate for help.

Karen Radley Acura could benefit from hiring full-time expediter. ....and perhaps putting some cars in its showroom or setting up an auxiliary showroom while under renovation.

We have two Acuras and like the cars.

We are purchasing a new car this week. It will not be an Acura from Karen Radley. Service is important. Acura does not provide service. They provide hemming, hawing and all this typical annoyances of dealerships. We re determined to find the dealership that actually provides their promised level of service.