iiNet Reviews

Have been a member for many years always happy with the product & service

Staff are great, but go around in circles. Slow internet 41kBs for 2yrs and still not resolved. If you are a fan of nostalgia sign up and you can once again experience dial up speeds.

You guys dont even deserve that one star. Atrocious service and takes flipping eternity to setup a connection (still not setup). I wasted a fortune of money on mobile data by watching youtube and browsing as i had no wifi and morever they blocked my plan due to overspending. Its been over a month since its pending. Why cant you guys just say we cant help if you aint capeable. I have to rely on mobile hotspot to even write this review. But i sure will! And btw worst customer service take that! Think twice before calling yourself good, iinet. I cant even use my phone because of you guys! You disconnect better than connect.

Good customer service, efficient billing, overall great service. Highly recommended

Thank you for your help. it was a pleasure doing business with people who listen.

Great service, excellent customer service and a good price for unlimited. I'm happy that I went with iiNet.

That's my review. Everyone has different experiences. So do some research on all ISP and choose what best suits your needs.

But I'd still recommend iiNet.

So far iinet has been the worst internet service provider I've been with and has the worst customer service and technical support team.. WOULD NOT RECOMMEND..

I have changed providers due to low signal strength with Iinet. Response from Iinet was that the area where I live has good reception. Their advise was to clean the Simcard This was despite local knowledge that the area where I live is in a known Optus black spot area.

I am sorry to leave Iinet after such a long association

Professional, courteous, polite, patient, take any issues on board and deal with them quickly and efficently - excellent customer service

worst customer service, never get called back, given false promises and no compensation when due, been with iinet for 2 years but this latest incident is the last time

DO NOT TRUST WHO YOU SPEAK TO ON THE PHONE

If you want to experience the worst internet provider, try iiNet. Very poor in responding to problem. Didn't show up for appointment without notification.

I have been with iiNet for 3 months. Unlike my previous provider, each time I have called them, I have spoken to someone within 15 minutes and my questions have been answered. I am really impressed by their service!

Super fast speeds and service. Always the best help desk staff that fix any issues.

Been with iiNet for 7 years. Customer service going down hill, constant connection issues. Internet running at 0.6mb/s. I have been waiting for a new modem for 6 weeks as I was told they would send a new one out (again). Better off upgrading your mobile plan and using the hot spot from that to fuel all your internet needs in the house of that's a workable solution.

Edit: modem has come out late as usual, never told about fees incurred, billed $180 and was never informed about it.

I am very happy with iiNet as any problems I have are quickly sorted out and the staff are very pleasant and helpful.

I have been with iiNet for a couple of years and have always had good service with prompt response to any issues that have arisen, none of the issues I've had have ever been the fault of iiNet, they have been either thieves stealing copper from the exchange or Telstra working on the lines yet iiNet have done the best they can to ensure these problems are fixed asap and with pretty successful results considering a lot of it is out of their control as Telstra set their own time frames for fault repairs.
Their staff at the call centre are always polite and accommodating, call back promises are kept and even checks after repair work are conducted to make sure everything is good and the customer is happy... that is becoming rare with a lot of organisation now a day but for iiNet, it was a good choice to go with them and I have had no regrets.
Thank you iiNet

Best internet, best service and the best support. I can't fault iiNet.

0 star is my rate. I'm not going to bore anyone with my experiences with iinet but one little piece of advise if I may: DON'T BOTHER with iinet. They've grown too much too fast and can't keep up. Gone were the days they provided a good service and had a decent customer service. Looking at the reviews clearly I'm not the only one . Maybe they should invest more in their services instead of advertising.

The Worst Customer Service EVER !! Do not go with them, when calling about a fault they would not transfer me and the lady was so rude!!!
I was told i would have to wait 24 hrs for a call back, when i explained i would be at work i was told over and over i would have to wait till then.
I spent over 1hr 20 min on the phone. Disgraceful business ! We will be taking our business else where. Some where the customer is heard and a resolution can be done at the time of the phone call.

I use iiNet and it has been absolutely excellent. No problems whatsoever. Easy to connect on installation and no problems whatsoever with speeds etc on a daily basis. My son uses hundreds of gbytes each month and never has a problem with daily university downloads and conferences. Has been very very good. Wish I was with them years ago when I was with other nightmare ISPs like the Fox product. Many thanks iiNet.

I have used them for 10+ years and have had excellent service. Always helpful when something goes wrong (rare).

I have been with them for 8 years and have no complaints. In fact they are the best as far as I am concerned

Very happy with our Iinet. We moved house and had to have NBN installed at the new house and it was not a problem. IiNet made it really easy and the speeds are great. Very happy.

We have been with IInet for about the last 8 years. Internet, home phone, recently Fetch TV and now all four of us in the family have a mobile plan with IInet.
My experience with their customer service has been faultless. Any minor issues we have had they have all been resolved promptly and free of charge, even when it was our fault. Short wait times on the phone, pleasant staff. I cannot fault them and am very happy to stay with IInet.

I'm always happy with help given by IINET. They always seem to be able to help. Thank you very much.

Best ISP out there in terms of customer Service. They really do make it easy as it should be and have extremely helpful staff

3rd time that my internet's not working. 1 hour waiting on the phone (no call back service) until I was able to speak to someone (who was very helpful). That was more than a week ago - today Internet still not working. Not good enough iinet!!

I do not have dial tone in my phone line. They gave me 2 appointment to send technician but they did not send any one. I have been 3 weeks without internet they still say we will send technician. Please stop to do same fault.

Recently I had some issues with my Internet/phone billing. I contacted iinet and spoke to customer team member, James (Hannah). James and I spoke at length about the problem and thanks to James's patience and detective skills we finally worked out what had happened.

As a result I have been reimbursed any duplicate payments that were made. A great result.

I would like to thank James for his professionalism, he was at all times, articulate, knowledgeable, understanding, and it was a pleasure to deal with him.

Iinet should be very proud to have someone like James working for them.

Yours sincerely
Kathy

The customer representatives have been great, just the shoddy service that has been going on since they got bought out by TPG. I normally get 5Mb/s with iinet but my partner has Vividwireless home base unit with about 6Mb/sec speed and far more reliable. I have been with them for about 10 years, have had some ups and downs over the years, but the past few months have been frustrating.

ADSL Internet is slow, they sent out notifications that NBN would be available. Signed up but now NBN won't be available till 2020..... customer service is good

I've been on iiNet Cable for about 5 years and found it to be very fast (better than 90 MBPS) and reliable but over the past month it has been dropping out a lot and Rebooting didn't help so rang iiNet Service, got through in about 1 minute and a very helpful lady spent over 40 minutes testing and working on my problem before fixing it better than ever. Thank you iiNet Service but must say that I'm sorry that your Cable service is only available in Ballarat, Geelong and Mildura.

Wish I could rate less than 1 star. Been an iinet customer for 10 years and service and download speeds were never a problem. Since TPG bought them out I can't even use my Internet anymore and despite countless attempts to contact support, hours on hold and numerous promises that they will call me back over the last month, I still can't even use my Internet for simple browsing let alone streaming. Couldn't be more dissapointed in what was once a great Internet provider

Worst customer service I have ever experienced. They billed me the month after I had cancelled my plan & I had to call them 8 times over 7 weeks before I got my money back. Will never go near them again.

Terrible customer service, have to cancel service after 5 years with iinet.
iinet send me final bill which i had paid on phone banking option provide by iinet, even my credit card show the fund has been deduct. keep receiving overdue reminder and customer service just ask me to contact my bank to sort it out where is the money gone to. how i suppose to find out as the payment is iinet direct charge instead my manual transfer. is it really my problem as my bank statement show charged by :iinet subicao and iinet can not locate the money. i want give even lower star but unfortunately one star is the lowerest i can give.

Hi Leo,
iinet still keep calling to chasing this MASSIVE $14.87 after i send copy of my bank statement. I don't want but no option to send this complain to TIO, as iinet is wasting my time and wasting shareholder's money to chasing this $14.87. tio complain reference is 2019/08/07665

Worse than dealing with Centrelink. Constant problems, staff don't handle inquiries correctly. Unless you want to sacrifice hours of your life trying to resolve incessant complications, I would find another provider. The fact that I am stuck with them for another year and a half pains me.

I have been with Ii net broadband and phone for 2 years and one month and Great price and great service never had any problems.

avoid iinet if you are looking for service.
I have been a customer for more than 10 years with these idiots.
The service has slowly degraded to worst than telstra over the last few years. Takes over an hour to get someone to call back and if you happen to be on another call at the time they try twice via their automated call back system and then consider the fault fixed if you didn't answer the 2 call backs.

Great service. A recent NBN issue caused a problem with my modem. Despite heavy traffic at the time I received a call back within 10 minutes, and the issue was resolved over the phone on the spot without any further problems. Have been with iiNet for nearly 20 years, and have never regretted it.

Easy to deal with & answers every questions.
Excellent provider & a great price.

NBN were not able to complete installation and iinet expects me to get the problem rectified meanwhile delaying installation for three months. How can I know what the problem is let alone get it fixed. Hence they are stalling on refund while I continue to have no broadband. Refunded me $15.00 out of $75.00 paid but service is now ceased.

I have had no technical problems with iiNet.
It working well.
I would certainly recommend them.

Very help full and knowledgeable, couldn't ask for better service

THE WORST CUSTOMER SERVICE experience I've ever had. Asked me to get a private electrician to fix my internet when one wasn't required. Soon after I did that the fault was found by Telstra outside of my premises. Now chasing a refund for my electrician and getting nowhere after it was promised. Absolutely furious with this company, they are far too big and don't care one bit. Their Call Centre is in Capetown and they are short staffed and incredibly rude.

These idiots at iinet told me my bandwidth was incorrect and they changed me. Since then my Fetch TV set top box has failed the replacement set may as well join the first one, i watch 5 seconds of fetch TV and then 60 minutes of nothing. And I pay $30 a month for that service. What a crock of excrement iinet. Since you merged with that other shonky telco your service is totally CRAP. I guess Telstra is looking good again

Highly recommend iiNet. Woke up with no internet connection and once I called iiNet they resolved the issue straight away. Excellent customer service.

I have been a client of iiNet for many many years
They have always helped on any issues or problems
Nothing is too much trouble
I have recommend iiNet to my friends and all have
Been so happy with the service.
Thank you iiNet

Signed up two years ago and service was great. Went to change over to nbn account and asked them to match their competitors pricing. They do not do that, and i have received three roundabout phone calls in the last 24 hours being told the same thing.

They have outsourced and went down the drain. Avoid! Signed up with Belong for a lower charge, a discount and higher speed, figure that out?

While many go on price you need good service ,and backup. The best in the market with both factored in is iinet, brilliant

I was told I would get a refund for days that were affected by a fault. I Still have no refund and have been told repeatedly that I would be contacted. Months later still not sorted.

Complete incompetence. I been with iiNet for over 22 years and they have just been getting worse and worse. They used to have one of the best customer service, but those days are long gone.

I called their Sales Team for a connection to my new house in September and they didn't process the Order. I emailed them and they didn't reply. When I called them, they just tell there was a system issue and they will escalate the matter but that all they can tell me, if I want an update I will need to call them in 1-5days.

After 1.5months and many emails and telephone calls, I finally got a installation date. I called them to confirm if all my email address and telephone number will be moved. Guess what.. the phone number wont be ported and I have to start the whole process again.

If I didn't need my iiNet email addresses, I would have just gone with another company long ago. On top of that I am on their 100mbps plan at my current address (fibre to the premises), and I barely get 30mbps during peak times.

So for all new potential customers, you are better off elsewhere..

26/11/2019 - Update
-Issues still not fixed.

27/11/2019 - Update
-I received an email from "Chris" on 26/11/2019 saying that someone would call me in the afternoon; and I am still waiting for their call.

09/12/2019 - Update
-IiNet finally managed to move my netphone number to my "new" nbn account. I am not sure why it is a new account, when i move house, all other information and details remain the same.

-New problem now is that they haven't moved my email accounts (iiNet can have multiple email address per account) to my new service. I emailed them on 04/12/2019. When they finally emailed me back on 08/12/2019, they asked if I requested my email accounts to be moved. I just replied to them on 09/12/2019, lets see if they can fix this problem this year...

I can not ever fault the internet connection . All through the time i had ADSL2 i had a brilliant connection and it has stayed brilliant after changing to NBN. I recommend iinet for all internet connections. .

Great ISP - Working in it myself its noce to talk to some one who can help and skip the turn it on and off and also return calls and be helpful unlike other big telcos in aus! Keep it up guys!

Always had Good support from knowledgeable easy to understand phone contact staff

I have been dealing with iiNet for 12 months and so far have had no issues with them. The service people are friendly, patient and professional.

Everytime I call these guys they are always amazingly patient and helpful! Its never along wait and they never make you feel like your annoying and most importantly they never end the call without sorting the situation!!! I love these guys and couldn't recommend this company more!

Having been with iiNet,( previously Adam Internet) for 10 years, I was happy to change to their NBN service. Experiencing a few too many unexplained drop outs, and difficulties connecting to the service on some occasions,I contacted iiNet. The staff were very helpful, monitoring my internet problems, and resolving them all within a short time frame. I am happy to stay an iiNet customer, and urge any who need a fast, reliable service, to give iiNet a call.

iinet has been the best internet company for everything I have needed in internet services. They are quick and fast in their service. They always get back to you when they say they will, and you don't have to hold on; they call you back. The internet is as fast as I need it. Right from the very first contact, they have been excellent. I would recommend them to anyone. If you are having problems with your provider, don't hesitate to change to iinet. Margaretha. Victoria. Australia.

I have been with iinet for 24 months on a plan and they charged me an extra $59 set up fee in addition to my monthly payments to keep me on the same plan for another 24 months. What set up? I am already on the plan with everything already set up? Please refund me the $59.

I've been with iiNet for years and they have never let me down. If I've had a problem they go out of there way to help. I'm very happy with iiNet.

Worst support ever - literally hours on hold just to get first contact. What a mistake going with iinet

Customer service is excellent 100%+. i had a problem with my account settings and it was promptly sorted out by the technician who was very knowledgeable, patient and understanding. Nothing was too much of a problem for him, also asked if there were any other issues that he could assist with. Very satisfied with the provider, Excellent Service, and would
highly recommend them.

I have been with iiNet through thick and thin for 8 years in the sticks and on the coast. The challenges in the sticks was always beautifully managed with iiNet's support team, would thoroughly recommend iiNet as a service provider.

Today is the day I leave iinet after 7 years. I have been singing their praises to everyone in that time. Now since being taken over by totally pathetic groupies have had the worst experience ever, even worse than telstra - can you believe that? Consistently waiting over 50 minutes when calling "customer service", told will be called back and never have, even spoke with a "customer service" rep (csr) who said the previous csr did not exist (???). You have got to be kidding me! From a 5 start to a pathetic monstar. Sad but true.

Have been on ADSL2 for the last ten years no issues at all. Let s hope the NBN is ok!!!

They don't respond and will hang up on you
Even though they say they will call u back worst for customer service

These guys don't even deserve one star.. the most pathetic business I've ever dealt with! Bunch of criminals they are!

Easy to set up and great connection speed. No complaints from me or the family.

IInet has very good customer & friendly service hence we are their customer for more than 5 years.

Rang iiNet re poor internet.
Was spoken to by Shade and she was most helpful.
Had a bit of a chat while waiting for tech report.
Internet now working.

Been a "customer" for 2 months, but have not yet got any actual service. My DSL only became available a few days ago after weeks of being told I had it, and my phones are still registering with Telstra.
I have received invoices for service I don't get, and now get disconnection warnings etc.
Worst carrier we have been with and we are in the process I reporting them to the Ombudsman.
It is utterly disgraceful as we are a business and our lines are all messed up and we are being charge by two carriers now essentially for two services.

The technical support is very good staff are knowledgeable and always willing to go the extra mile. being available 24/7 is a priority
I recommend iiNet it is very good value

worst customer service ever! They are answering from some other country and they are very rude.

Performance and service has really bottomed out recently. Considering a move elsewhere.

I was having a issue with the internet no fault of iinet but I called them as I thought it was. Got through very quickly and the lady was very helpfully and told me where I went wrong. Highly recommended.

Just a RIP OFF internet company
I had internet with IINET for just one month.
And I tried to add Fatch TV on my account .
they took my money and they disconnected my internet
It s almost one 1 month it s not connected yet and thy asking now for 5 working days to be connected
When they disconnected my internet they was asking just 24 to 48hours
Now they extended to 5 working day
I don t know what s going on
Any one could help me with that will appropriate

Was dreading the NBN. Heard heaps of horror stories. Switched about a year ago to iiNET/NBN. Smooth transition then. Encountered first issue, NBN related. iiNet got tech out next morning. Fixed in one call which was answered promptly....no wait time! Very impressed!

When calling iinet you always speak to someone kind and patient which helps when your a bit older and not tech savvy. Their technical support is amazing and most of all their prices are really affordable and their
Internet coverage is really great.

I was impressed with the customer service from the iinet team.I've been with iinet for many year's, and never had any internet issues.The change over to NBN was done efficiently, and the team were very professional and helpful . I would strongly recommend their service to anyone looking for NBN.

I can't speak highly enough of the Customer Service I received when my internet was down. My contact stayed with me the whole time and guided me through step by step until my issues were resolved.

iiNet are a responsive internet service provider who provide excellent customer service. They respond to issues in a timely manner and provide outstanding value for money.

So after being with iinet for nearly 8 years, the contract before our current one which we were on for 2 years was over charging us $20 a month FOR 2 YEARS! we got $89 Compensation. The internet was dead for 2 weeks and we got a $20 compensation. Now we have a plan for the right price I assume and it's now 3x quicker than what it was. The customer service didn't provide any answers after 7 calls and not getting back to me 3 times for when the internet was dead for 2 weeks. However i'm giving it 2 stars for the fact that we got shaved 2 days before it reset so i called up and they gave us a free $10 10GB data thing which I was pretty happy about aha :)

I cannot thank iiNet staffers enough for the great service I received on the phone. I noticed that I had built a lot of credit in my account and thought that I would ask for some back. I spoke to a gentleman ( Ivhan ) in payments and he advised me that I was in the wrong area and put my call through to a young lady that was very polite and explained to me how the process worked and ensured me the payment would be made within 3 working days of it being approved by management, in which it was. I only wish that I had remembered that young lady s name. Thank you iiNet, great service!

Horrendous. Only got the router 4 weeks after signing up and being connected, despite chasing up twice. 3 hours on the phone (2 phone calls) trying to get the internet to work but they couldn't so I cancelled the account. Have spent a further 2 hours on the phone to 4 different representatives trying to get my refund but they keep 'following up and will get back to me'. Awful, awful customer service.

I would give these zero stars if had the choice. You think the over seas customer service is bad, try going into the shop!!! They say sorry while questioning you and antagonizing you. Rude and i wish I didn't sign a contract. Never again! I never want to deal with these people again! Blaming a faulty product on me and trying to say I have to pay for a 6 month old modem which they supplied and has a 24 month warranty. Absolutely useless!!!!!

phone call answered straight away and problem fixed just as quick

Call centre staff are incredibly rude.

We have called in excess of 10 times over the last month to get our NBN set up. 3 times we have had someone pick up the call, heard background noise then been hung up on. We have also been told twice that we will be transfered and have then been hung up on.

Beyond rediculous.

Staff are friendly, helpful and above all patient. I highly recommend to anyone looking for a fast internet with great backup when that small hiccup happens. 10 out of 10 IINet