Just a RIP OFF internet company

Just a RIP OFF internet company
I had internet with IINET for just one month.
And I tried to add Fatch TV on my account .
they took my money and they disconnected my internet
It s almost one 1 month it s not connected yet and thy asking now for 5 working days to be connected
When they disconnected my internet they was asking just 24 to 48hours
Now they extended to 5 working day
I don t know what s going on
Any one could help me with that will appropriate