I cannot thank iiNet staffers enough for the great...

I cannot thank iiNet staffers enough for the great service I received on the phone. I noticed that I had built a lot of credit in my account and thought that I would ask for some back. I spoke to a gentleman ( Ivhan ) in payments and he advised me that I was in the wrong area and put my call through to a young lady that was very polite and explained to me how the process worked and ensured me the payment would be made within 3 working days of it being approved by management, in which it was. I only wish that I had remembered that young lady s name. Thank you iiNet, great service!