iiNet Reviews

Customer service remains second to none and great value high quality service. I continue to recommend Iinet to everyone I know. I have used the service for years and through several moves - I love it!

I had a billing enquiry, I was answers within 2 minutes and spoke to a lovely man Brandon. What a lovely call he was not only helpful but very friendly. I ve been with iiNet for a number of years and never have an issue.

I have been with iinet for my internet for as long as I can remember. They have consistently provided a good reliable service and I have no complaints.

Customer for 6+ years, great customer service, very happy!

Being something of a luddite, It was only on my retirement in 2014 that (with the help of an IT friend) I actually bought my first laptop and smartphone. He also strongly recommended iiNet as my ISP as (in his long experience) they provided the best service in the Industry - without question.

5 years has now passed, and he has proved to be 100% correct. On the few occasions that I have needed assistance it has always been forthcoming, quickly, efficiently and with charm and understanding.

Most importantly (to me, at least) I have never had to wait for hours to speak to anyone and most refreshing of all; I can always understand the staff.......none of whom have had that dreaded " Personality bypass" which afflicts so many other organisations in this area.

For anyone (luddite or expert) contemplating an ISP provider, I can think of no one better to recommend.

Regards,
John Ratcliff.

Great service. Clear instructions & helpful advice.

Great service. Very helpful staff. Never had any problems with connections. Would recommend iinet.

Always very helpful whenever I have a problem. Most recently a fault with my VOIP phone was fixed with the technician knowledgeably and patiently guiding me through what to do. Very reassuring to know there's this level of support.

I have been with iinet for 3 years and any technical issue has been responded to quickly and efficiently.

They have gone out if their way to help me when I was the one who created the issue.

No reproach or recriminations only support.

They have been great.

Moving is incredibly hard with this company and i have been hung up on mutliples times and left on hold for hours trying to get it fixed. No one seems to know what their doing or cant see notes although I can see them on my account. Reconnected me at old adress and took money for relocation which they now claim they cant see

Stay as far away from iiNet as possible. Was with aapt for 13 years with no probelms, ever. Then they were bought out by iiNet, and I cancelled my contract within 6 months.Recently I found they had been debiting my cheque account for the last 6 months without providing any service at all. They have declined to refund the money, citing any number of irrational, illogical and factually incorrect reasons. I'm having to take them to the ombudsman. Their "support" staff have never resolved a single one of my issues, they have never called me back after promising to do so, and have in fact, signed off on multiple complaints despite the fact that they were never resolved. Just find ANYONE else.

3 weeks prior to moving (naively thinking this would be sufficient), I started the process to transfer my account to my new premises, 2 weeks passes, there appears to be no movement by iiNet, I call back and was told that they were waiting for me to call them despite not receiving any voicemails or emails to state this. Another week goes by, still no movement, yet another call and I get told that because I chose direct debit and their system is automated, I have to wait for it to progress through. Now a further week down the track, I receive the notifications it has finally progressed, but they do not ship the all important new NBN modem and it now is unlikely to arrive before the installation appointment. 5 phone calls in, 1 email to support and I am getting no where. After this contract is up, I am done with iiNet for good (personal and business). I suggest they just collect all those customer service awards that AAPT, Westnet & iiNet have one and destroy them all, your customer service is disgraceful at best.

I love dealing with iinet. Great service and friendly, helpful staff.
Thank you for doing a great job.

Refreshing to get good, reliable help over the phone.

Wow! What a disappointing experience. Customer service is a 1 to 4 hour wait every time you call! Have been trying to resolve an issie for over 10 days and simpleycannot make any progress, yet they still charge me for an internet connection that is unusable..

I have been with iiNet for Long time ( more than 5 years ) and so far it has been positive and I am very happy with the way they respond to my concerns.

Sooner or later all internet users can expect that one day they will strike problems. The big difference between iiNet and other service providers I have used in the past, is that with iiNet you will receive immediate assistance from helpful technicians who will get you back on line without fuss, and explain the situation to you so the problems do not recur. I would recommend their product without hesitation.

Although I'm happy with the service I receive when I have a problem, the trouble is, I seem to have a lot of problems with outages of one kind or another. I live in a rural area which may be a contributing factor, still, its disappointing.
Regards,
Diane

Do NOT use for business. I put in my order November 16th, 2 months later and I STILL don't have internet at my office. My team have been hotspotting their phones for 2 months. iinet are clueless and their offshore support team is useless. Should have picked another company for my business. Funny thing is, their office is 2 buildings down from us.

Tal I don't care about your help what can you do to help? I don't accept apologies..Your iiNet put me through great deal of stress thanks and we'll never meet againg I promise,I like the devil I'm with.. iiNet try catch shark in the ocean not a little fish in the pond..

Excellent service. Personal. Local. Helpful. Been a loyal customer for over 10 years. Very happy.

So bad their customer service and the speed they process things is garbage tbh

I rang in regards to my payments going into a closed account and they were able to transfer it over quickly. Problem solved...cheers iiNet.

Contact number easily accessed (unlike my previous ISP. Optus, since you asked. They do everything they can to avoid actually talking to customers.) Phone answered promptly. The first person I spoke to could deal with my query in an efficient manner.Again unlike Optus who shuffled one from pillar to post making you repeat your details over and over.. So far my experience with IINet has been very positive. Since joining in November I've been offline twice both times due to NBN Co.

we have been with iiNet 10 years they have always been helpful I would always get any problems fixed would recommend this company to anyone.

Excellent service from iinet this week. Taking extra time to follow up with me to clarify details, continuing to reach out until I was able to take their call. Great knowledgeable and flawless customer service.

I have ordered my iiNet 5 weeks ago
They got the address wrong
Haven't received my iiNet box
I have already paid in full 4 weeks ago
and now I got an email that my account is activated and going to get charged from 20 March
I got no service no iiNet box
I tried to call several times they automated voice announced we are too busy call back later.
I have 6 emails and no reply
Have raised my incorrect address issue 2 weeks ago and no email to say they have my correct address
Worst service I wish I could give them 0 star
I

Love IiNet. Very friendly customer service. They always go the extra mile. Thank you

iinet is the best. iinet has not only the best customer service, they also have the best deals and actually care about me the customer. Whenever I needed help with my internet which never happens or just help sorting out my bill.
I highly recommend iinet after being a customer for about 10 or more years.
Best decision ever made.
Thanks iinet, you're the best!!

I am in my fifth year of using iinet. At every occasion the service has been exellent and very helpfull (help was provided even thought problem was not internet related). I would recomend iinet as a great provider of internet services.

Very helpful and expedited my queries in a quick and timely manner.

I have been for many years now a customer of Iinet and, from the outset, I have found them to be responsive and client oriented at all levels of the organisation, from their very funny advertising right through marketing, sales, accounts and technical support.
I have rarely needed to call Iinet for technical support or accounts over the years but whenever I had to I was always impressed with their efficiency, know how and willingness to listen to their customers and solve problems rather than create more problems.
Clearly, Iinet train their people well and it is refreshing to detect that Iinet employees appear to identify and believe in Iinet and that they are there to be of service to the customers of Iinet.
Also, if you call them they do not keep you hanging on the line. The customer is given the option of leaving a number for Iinet to call and, from my own experience, they do call punctually within the time window they specified.
Everything at Iinet appears to flow seamlessly, efficiently and in a friendly manner. It is also nice in the global world of today to hear the diversity of accents one hears when talking to the people at Iinet and, further, the funny and gracious way they remember one's birthday.
All I can say is that my experience with Iinet over many years has been and continues to be excellent. Iinet is a prime example of what a customer oriented business in the high tech world of today ought to be and all I can say to Iinet is "...Keep Doing What You Are Doing...!". Pedro De Souza

Great to deal with. The best service, always very helpful.

Great service, fast speeds always 90Mbps or above. Great solution for family wi fi

I have been with iiNet for 2.5 years. No problem with the Internet service, but only sometimes the connection is not so stable when the weather was not too pleasant. Rather than that, everything is all good.
I closed my account because of moving to somewhere else next week. The customer service representative was very professional and efficient to assist me for the Internet cancellation without any stress. Have a good experience of internet service with iiNet.

I live in an area which has a poor line and Telstra has given me absolutely no assistance resolving the line issues. They do not know the meaning of customer service. iiNet, in contrast, gave me a connection to the NBN with courtesy and efficiency and, when I wanted a year's break, placed no obstacles in my path. I will happily come back to iiNet.

After experiencing poor coverage with previous suppliers IINet installed a satelite dish on our shed roof. We are in NE Country Victoria and now have excellent internet coverage. We would recomend this company to anyone with similar problems. Their customer service is also excellent.

A single, quick phone call was all that was required to change my internet plan. Thank you.

err One Star is too much...

whats was once a good isp based in WA is now a heartless corporation that will run you around until you are driven to write a negative comment like this on their Location!!!

what a TOTAL AND EPIC FAIL in transferring my connection...
the worlds worst customer experience with hours and hour spent on hold, failure to return calls on time, MULTIPLE TIMES and complete ineptitude...

i feel sorry for the staff that continue to work at this place and wish they would all resign at once to WAKE UP THIS COMPANY

DONT NOT SIGN WITH THIS COMPANY IF YOU EXPECT anything resembling service or satisfaction ...

only wish i had the patience to detail here the bumbling mess of the past few weeks so others can avoid the same DREADFUL EXPERIENCE!

Great having iiNet internet in my home. Customer service is always very helpful and resolve issues without hassle. Great reasonable prices. Would definitely recommend

Very easy to deal with, helpful, very courteous staff, but most of all EFFICIENT. You can't do better than that Rus

Very helpful and efficient service with regard to options for my mobile service

When NBM finally arrived in our rural area, over a year ago, I did my research on internet providers and chose iinet. I was very impressed with the installation and training given by them. We run a very busy BnB and didn't want any issues with our WiFi and, to date, have not had any. We would recommend Iinet as an excellent provider of wireless internet, especially in country areas.
Joan Bishop
La Bella Vita
Batesford Vic

I have been with iiNet for over five years now. They have the best customer service team, always helpful and respectful. As a bonus, they have the best value plans. Unlike some providers iiNet alert their current customers as better rates become available/

Many thanks to the very patient, polite and knowledgeable staff at ii Net, who recently helped me get all my 'In Home' services running efficiently again, after recent 'Technical Outage Problems'; much appreciated!

Closed my account without any notice, absolutely UNacceptable!

Been with iiNet for a year and nightmares start when relocating, they couldn't get service transferred while others can. Besides loads of excuses, they terminated my account so that I can't get enough evidence to complaint to ombudsman! Silly trick!

Well done iiNet, now they left me a expensive iiNet ONLY modem sitting in the garage, what a waste of money!

I've just changed providers, and it's a completely different experience with iiNet. My calls are answered quickly, everything is sorted on the spot, and our service has never been better. I'm pleasantly surprised by how good this experience has been, joining a new network.

Always the best customer service. So friendly and helpful

Never any reason to complain about service.
Help is provided quickly and efficiently

Glenice

I have had the worst service from iiNet. From the day I called to set up new service it has been non stop problems, hours on the phone and everyone tells you a different story.
I have been told the problem would be fixed in 24hrs 8 days ago. When I ask for a refund they promise it will be working the next day but surprise surprise still nothing.
They have no problem taking your money but can't seem to provide a service.

The Support tech Qadeer went above and beyond to solve my router problem. He took the issue home and did homework to solve the problem and call back when he said he would.

rep was very helpful issue sorted out very quickly no worries.

Terrible, terrible, I'm switching to telstra....worst internet coverage and cannot access data with any phones...(had to hit one star or I could not post!) grrrrrrrrrr

Great service can understand they speak perfect fix all questions and problems straight away which I started with them years ago.They charge a fair price I save approx 65 Dollars per month for the same products from another company.

iiNet have always been respectful and courteous whenever they've dealt with me. Whatever I've needed or whenever i have spoken to iiNet, ive always been happy with the result and the outcome has always left me feeling good. I would highly recommend iiNet to anyone who is looking to join, they have friendly customer service operators who are willing and more than happy to help you with any inquiries you may have, along with offering you the best service and making sure that you as a customer are satisfied with whatever it is that you need. Keep up the great work iiNet, ive been with you guys for more than 2 years now, and il continue sticking with you guys. I hardly ever give reviews, but im happy with how ive been treated and the service ive been provided has pleased me, so im telling it like it is. You won't regret it if you join iiNet and you can't go wrong.

I have been with iinet for 11 years and NEVER had a problem and if i do they are on to it straight away. They are the BEST

Great experience with iiNet. Customer service was informative and did not try to pressure sell. I asked questions and they provided answers. Perfect

When I was aware of nbn coming to our area I rang iiNet and was able to organise a plan in advance which worked out cheaper than my existing plan. I was sent the connecting devices not long after. When I received notification that nbn was ready to activate I was able to connect immediately without an issue. Strongly recommend iinet for service and reliability.

When I called the iiNet team up it was regarding a bill I had just received. The bill was much more then I expected and I was totally confused as to why this was as I hadn t had this new connection for that long. As any customer would be, I was initially mad. However, when Koebrah answered my call, a few minutes later her coworker next to her started singing (How can someone like me stay mad when you can hear someone singing, being happy and enjoying being at work). So I went from mad to happy in a matter of minutes. Koebrah was so good. She explained everything in detail with me but with personality and not like a robot. She and her coworker seemed to genuinely be happy to be at work and answer my call which is something I truly loved, it made my experience so great. I m sure everyone there is great at their job but for now on I will only be going through Koebrah. I definitely recommend her and iiNet.

iiNet show a great interest in helping with any technical problems with the support team. Package prices are good value and any area of service is very prompt. We have been with iiNet for several years. (John Martin)

My daughter recommended me iiNet. I started with 50 GB a month, but that wasn't enough to watch movies and TV shows. Every month ended up with slow Internet, One day I got an email offering me free of extra charge an extra 50 GBs a month, then the 100 GB were double to 200 GB a month, now I'm getting 500 GB a month, no extra charge, still paying the $59.95 a month as when I first joined iiNet for Internet and telephone.
Whenever I have had problems they are dealt with very professionally and efficiently, technicians don't stop till the problem is solved. I can say the service is excellent and very friendly.
I'm very happy with iinet.

J M Vergara

Phoned with problem around 9am and received call from Telstra during afternoon to say my phone line had been fixed.

Trust me when I say this, I have been with them for almost 7 years and I have always been happy with their Internet speed, with their tech support, friendly staff, and quality of their products. Love it

Been with them for 4 years, worst connection speed, worst customer service ever. Can't even support more than 1 device on the network without crashing. Unreliable and honestly bullshit.

I am very happy with my iiNet and the service that you get when you do have trouble is very excellent and very polite when you ask them any questions about your internet

I stuffed up and paid several hundred dollars to iiNet instead of ING. Called up. Spoke with the amazing Kimberley. She arranged the refund. Ensured my account details were on the profile so the money would go to the correct place and called me back to confirm a fee i had already noted online. Gave me a time frame due to additional approvals for the refund amount and moved my direct debit back to my credit card. Customer service as it should be.

All the high star reviews i see on here are obvious from old people that only use the net for emails and Facebook. But me being a active internet user this company is so annoying. So many times the WiFi just cuts out.Very inconsistent connection.

Edit: for the past week the net has been so bad, disconnecting every 10 mins. Rang up and all they say is to turn it off and on again like that will help. Same thing they say, reading from a script. Changing to another provider now.

Been with IiNet for 4 years now. Awesome, quick, friendly, helpful service. I highly recommend using iiNet

Mostly I dread having to call tech support, hanging online forever and when connected can barely communicate. However the iiNet experience the other day was a contrast, quick contact with an intelligible, patient and friendly person willing to help until the problem was solved, amazing!

Very happy with the terrific help we got at iinet Business with setting up our new domain and and email addresses.

I've been with iinet for over 11 years. Very rarely has anything gone wrong; when it has I've always had very professional help and the matter sorted very quickly.

Great coverage on mobile. Super speedy broadband. Fabulous pricing and the best support staff. I choose iiNet everytime!

iiNet have always provided a great HFC internet service, has been far superior to NBN & Cheaper !. Recommended if You are in one of there HFC areas

Never a problem. Been with then for over two years now. Hasn't once dropped out or had tech difficulties highly recommend

I upgraded my plan with a simple phone call and have had great service from ii net

I've always had positive results with iiNet, both on products and support calls. Everyone is always very helpful and friendly, and issues get resolved very quickly. Their NBN service is also fantastic; HFC connection has not had any drop-out or speed issues. I would recommend them without hesitation.

Iinet still billing me even without any service since Feb. i now have an escalated complaint with TIO (Telecommunications Ombudsman office) due to no service and no care factor. Suggest all people make the same move and formalise a complaint against them. maybe the only way they will take note.

No customer loyalty. I first signed up in 2017 and had to leave a property after 6mths, i had to pay for $110 set up fee again. Then another move had me pay that fee again. I'm leaving this property again. They said $100 for disconnection fee. Good riddance. Never sign up to Iinet if you are a frequent mover!!!! It looks like the Call centre is in South Africa instead of WA instead.

Over the Years Ive been With Adam/ Iinet . Its All been good ,I haven't had to Many Problems ,Even when I did The Issue was Resolved upon My First Contact .cheers Ian

I have called iinet for delivery a modem to me more than 15time. No reply other than ...they will try.

The customer service is sensational. I have been with iinet for about 6 years and they only get better.

Competitive prices, great support and service.
Highly recommended.

Switching from broadband to NBN required a credit card for some reason - couldn't proceed without it, but was assured that nothing would be deducted and that I could still pay via online banking.
Immediately after the call, I get an email saying that monthly payments would be deducted from this credit card, and a second email saying that $89 has just been deducted - what? I wasn't even told of this charge, let alone authorised it!
Called to complain and a supervisor needs to return my call, three hours later and they call my wife's number (what?) and leave a message that we cant even understand. The first opportunity I get I'll be moving, hopefully home 5G is here soon.

Terrible customer service for after sales. They are rude and unhelpful. Very inflexible. Prices seem competitive but when you want things other providers want, they want to charge you more, or move you to a business account for something as simple as a static IP. This is something even Telstra provides for free.

I accessed the iiNet website to switch from ADSL to NBN and had an online chat with a consultant. She was very informed and efficient and advised me that I would receive a call within 15 mins. In fact, the return call was less than 10 mins. The service and advice was clear and easily understood.
The process took around 15 mins, and I now know my new modem is on the way, and I have an appointment with an NBN next Tuesday.
So basically, the whole process was fabulous. Now I wait and see if the connection is as smooth a process.

Been with iinet for 3 years now, and loving good price unlimited nbn

I have been with iinet for over three years with no problems.Recently I had my first minor issue which was resolved quickly and professionally.Would highly recommend .

Have been with iiNet since April this year when we had NBN installed. That process was streamline with no hiccups. Their customer service is really great, no problem contacting them by phone. Staff are most helpful. Thoroughly recommend.

Staff we prompt in responding, knowledgeable, friendly and resolved the issue straight away. 5 stars. Very pleased with service.

Moat of the time my internet operates independently. I don't need to do anything and that's what I like However iinet is particularly efficient and effective in responding if I experience a problem and phone for help. Problems have always been resolved - generally during the call. I have been a customer for about 13 years and this has been my experience throughout that time. PS I am an old lady.

this has to be one the most worst internet providers around along with very poor call center staff who have no idea what they are talking about, the only thing they know is I'm sorry sir or mam...
Brought a D-Link 1900 router which is compatible with and NBN network provider around the world except that iinet system doesn't support it so be careful when choosing a better Modem or router.
call center staff are non English specking people who have no idea on how to spell names or even birth dates, they get into following a process in front of them then at the end say i'm sorry we are unable to help you and will escalate to the next level.
management staff are not bad but again fail to following up with the customer on how things are coming along and not leave it for 3-4 days again. the only thing their good at is sending emails stating we are looking into your issue and give a reference number but nothing else.

Avoid iiNet at all cost if you actually like having an internet and phone service. We have had nothing but dramas with this company from internet dropping out, to incorrect bills and the worst customer service I have dealt with.

If you enjoy spending hours on the phone getting transferred from department to department, country to country and receiving incorrect information and false promises then join iiNet.

Nothing but issues and dramas with this pathetic company. I'm surprised it's actually still operating as everyone I speak to seems to have the same problems. I wouldn't recommend iiNet to anyone!

I have been a iiNet customer for two years and are very satisfied with its service provided. Internet speed has been pretty steady and customer service has been really professional and supportive.