Horrendous. Only got the router 4 weeks after sign...

Horrendous. Only got the router 4 weeks after signing up and being connected, despite chasing up twice. 3 hours on the phone (2 phone calls) trying to get the internet to work but they couldn't so I cancelled the account. Have spent a further 2 hours on the phone to 4 different representatives trying to get my refund but they keep 'following up and will get back to me'. Awful, awful customer service.