Complete incompetence. I been with iiNet for over ...

Complete incompetence. I been with iiNet for over 22 years and they have just been getting worse and worse. They used to have one of the best customer service, but those days are long gone.

I called their Sales Team for a connection to my new house in September and they didn't process the Order. I emailed them and they didn't reply. When I called them, they just tell there was a system issue and they will escalate the matter but that all they can tell me, if I want an update I will need to call them in 1-5days.

After 1.5months and many emails and telephone calls, I finally got a installation date. I called them to confirm if all my email address and telephone number will be moved. Guess what.. the phone number wont be ported and I have to start the whole process again.

If I didn't need my iiNet email addresses, I would have just gone with another company long ago. On top of that I am on their 100mbps plan at my current address (fibre to the premises), and I barely get 30mbps during peak times.

So for all new potential customers, you are better off elsewhere..

26/11/2019 - Update
-Issues still not fixed.

27/11/2019 - Update
-I received an email from "Chris" on 26/11/2019 saying that someone would call me in the afternoon; and I am still waiting for their call.

09/12/2019 - Update
-IiNet finally managed to move my netphone number to my "new" nbn account. I am not sure why it is a new account, when i move house, all other information and details remain the same.

-New problem now is that they haven't moved my email accounts (iiNet can have multiple email address per account) to my new service. I emailed them on 04/12/2019. When they finally emailed me back on 08/12/2019, they asked if I requested my email accounts to be moved. I just replied to them on 09/12/2019, lets see if they can fix this problem this year...