I saw the specific used car I wanted to buy on a w...

I saw the specific used car I wanted to buy on a web site. I called up and arranged an appointment for the same evening. Edmund gave me an estimate of the total cost and I brought a cashiers check for something less than that amount intending to make up the difference with a personal check. The total ended up being a bit less than the estimate, but my spouse and I decided to purchase an additional drive train warranty since it was a high mileage car out of the original warranties.

We arrived around 6:30 and left around 10. 3 1/2 hours to test drive, trade in our old vehicle, get the new one cleaned up and get some gas in it, and finally deal with the finance guy who sold us the drive train warranty. They wouldn't take a personal check without doing a full credit application, but I was able to use my ATM card to pay the difference.

When it was all said and done, we found out they couldn't find the second key for our new car. They had to order a replacement, and I had to drive back up from San Jose 10 days later to to have them cut and program the new key. That took 90 minutes waiting at the dealership, for a total of 3 1/2 hours driving and waiting.

So far I'm happy with the purchase,. The employees of Honda of Serramonte were polite and professional.