I brought my car in on April 8 for an oil change; ...

I brought my car in on April 8 for an oil change; on 4/17/17, I noticed that the car had a major oil leak. There were puddles in my garage and at work. On Thursday, April 20 at 7AM, I dropped off the car at Honda service to diagnose the reason for the major oil leak.

Joseph, customer service, came to the car and asked me the reason as to why I was there. I told him that the car had been leaking a lot of oil for about three days. He said that they would do a diagnostic to find out the issue and that the diagnostic test would be about $160. The result of the diagnostic test, according to Joseph when he called me, was that the oil filter used on 4/8 was faulty and that the car was leaking because of the poor job that was done on 4/8. This of course means that I should not be charged for correcting what had previously been done. To my surprise, I was asked to pay the $160 for doing the test to find out that the car was leaking because the shop did not do things right.

The reason why I took the car to Honda service was the oil leak caused by the poor job done on the oil change on 4/8. I took time off work, causing me to lose pay; I also have to buy cleaning supplies to clean the oil spill from my garage floor plus the time that I have to put into it. I should be compensated by Honda services for all of these instead of trying to charge me. I have spent close to $2,000 at Honda services in the past three months. I could not believe the nerve of the establishment, charging me to pay for something when they were at fault.

I had to explain repeatedly why I should not be charged. Tom, the manager, reduced the $160 to half, but still wanted to charge me. Finally, Joseph called Darryl, the advisor that always helps me when I bring my car in for service. I explained to him that my car was there because of the shoddy job that was done on the oil change. He said that I was not going to be charged because the Honda service was at fault. Although, I appreciate Darryl making things right, I do not ever want to return to Honda of Serramonte services because of the way I was treated and the embarrassment that I faced in front of the other customers and staff. I rather take my car somewhere else than have Honda of Serramonte services try to rip me off. This has been the worst experience ever!