Honda of Serramonte Reviews

The service met my expectations as this dealership has been consistently on the mark each time over 7 years!

Teddy offered exceptional customer service and was very informative!

Quick and easy process. I was getting tired of shopping. They sent me a price, had the color and car ready and I left within a few hours.

I'll be back for a used car with my sister! They had a whole lot dedicated for it, who knew.

I like it because they have people who are bilingual and are very friendly

Nice people, good service...will come back for additional car in the future.

Great dealership, worked with Steven Lee. Got a new car at a really good price and they even bought my junk old car.

Service was great, done quickly. Darryl was helpful and a cheerful person who processed the service.

I want To give a Credit to Mr. Bobby Santos,Excellent Service and Very Profesional thank you Mr. Bobby i will give you a 5star overall....

Great service department. Can get busy, but not a problem if you book an appointment.

Very great service the other day I came in by Eric chau! Once I got to the drive way he assisted me right there and then and gave me a good turn around on a oil change. Thank you again Honda of serramonte team and most of all Eric for the great service.

Eric, my service advisor, was very detail and explained what I needed. My car was ready by the promised time. I am very happy with my service.

Quick fast 55k servicing. Like the new text/web-based work order approve/decline system. First time working with Xavier, he was a pleasant, knowledgeable and really cool advisor, hope to work with him again in the future. Thanx and Happy Holidays!

My sales did a great job helping me with my service, I appreciate him for taking the time to recommend services my that car will need. My car was done in a timely manner, thank you for the great customer service.

Darrell Help me with my car Service and was very professional and quick with responding. Highly recommend this Service station

We bought a new car at Serramonte Honda and are glad that Kevin assisted us with our purchase. He is a very friendly, knowledgeable, thorough, and likable guy. It was a smooth transaction at a great price. Would recommend a visit to Serramonte Honda and speak with Kevin if you need a Honda.

I worked with Honda of Serramonte to buy an Odyssey - I worked with Joey (Jose) and he was great. He gave me a quote over the phone and send it to me which I was able to take in, pick out the car quickly, and get through paperwork fast (my hubby only had an hour so paperwork had to be done fast and they were able to accommodate us). He also walked me through the car and showed me all the features when he handed the car over (none of which was necessary on his part but was super helpful for me)! Will def. go back for any Honda needs I have in the future!

Oliver was very friendly and helpful with everything when I arrived for my oil change appointment. I only waited for about an hour in their spacious room. As I was paying at the cashier's, Oliver kindly offered to give my car a free wash so it was squeaky clean before I headed out. (:

The service shop at Serramonte Honda is fabulous. The employees are 100% customer satisfaction. Darrell Wilson is fabulous to work with. He went out of his way to make sure my needs were met - even exceeded. I certainly didn't expect to have my car washed but it was. I will not go to another dealership or non Honda repair place ever again. Why would I want to with the service provided to me? Thanks, Serramonte Honda service department. You are simply fabulous.

Purchased a used car in mid March. I knew what I was looking for and had found the car online. From walking in the front door to keys in hand, including test drive, was an hour and a half. Most hassle free experience in the 10 car buying experience I have had. Excellent follow up post sale too.

The whole shopping process was really smooth. Great team! Thanks Tamu and Shane for helping us out

I purchase a 2017 Chevrolet Camaro and I love the car the staff was very professional and my payments are very reasonable I would recommend Honda Serramonte to everyone thank you so much Honda Serramonte staff

Came in to service because my AC coolant was leaking. I was told that warranty covered it and it did. But they didn't have the part. 2 weeks went by and no call from my advisor so i called myself and the part was there for who knows how long. I showed up and Darrell took care of me and expressed his apology for the miscommunication. Great, friendly person. He knows his knowledge and works very hard. Thank you!!

Very good and efficient service.

Would recommend them to others.

Oliver Velazquez is an outstanding Service Advisor. He's always provides excellent service with a smile.

Darrell Wilson is friendly and very helpful. I appreciate his timely calls in keeping me posted on the status of my vehicle.

came over here with my family looking for a Accord, the person helped us was Ben. he was very nice and knowledgeable. we are very happy with the whole transscation and our Accord.

I love my new 2019 Honda CRV. Everyone at the dealership was great. Thank you!

We were serviced by Oliver Velasquez on Saturday. Great customer service the best I have ever experienced at a dealer ship. I will always ask for Oliver. Honda of Serramonte is lucky to have a employee like that!!

I had a good experience at Honda of Serramonte because I have a good service man named Darryl who handled everything I needed done to the car. He got my car washed and vacuumed and looking like new. very happy with my experience!!

The Rep Brian, he knew what package of service my car needs and good deals with it. And he is very nice and professional.

Excellent service. Darryl goes out of his way to ensure I'm satisfied with the work done

Honda of Serramonte provided me with great service.

This is our first family SUV we bought and we had a great experience. I shopped around for while for the new Honda Pilot Touring and no one was willing to deal. I got a few quotes from other dealers and got a rate I like but not the color. So when I approached Zahi @ Serramonte Honda he said come in and they will honor the rate. I was so exited we told him we were on our way and he saved the car for us. Buying experience was good like any other purchase you got to make sure everything is in order. No pressure at all to buy any kind of warranty I actually wanted it knowing these cars are mostly electronic you should really look into getting this.

All in all great sales team and finance team I would definitely recommend this dealership and team. Look for Zahi when you step inside he will take care of you!!!

hassle free transaction purchasing a new honda and trading in my old car. Would definitely go back again.

Great service when buying the car, anything else is terrible! Air conditioning broke after 2 years, regardless of the fact that we have a 5 year warranty they still charged us $160 to fix it. They didn't call us when the car was done, we had to call them over and over and over again and always got voicemail, so that shuttle that was supposed to pick us up....ye.... we ubered. Never taking my car back to them.

Very Nice experience with the salesperson and management.

DO NOT BUY USED FROM THIS DEALERSHIP!!!!!!!!!!!!!
I bought a 2007 Subaru forester from Honda of Serramonte and was basically sold a lemon in the making. It was my mistake for not taking the car to a Subaru store to have checked out, but i have already had to put in more than half the cars value in work.
Honda of Serramonte assured me that the car had a full multi point inspection to take care of any issues before the car was ready to sell. I have run into several engine misfiring issues that cause low RPM sutters. The greasy salesman in there told me when i was test driving it, that the noises and thumps i have been hearing were characteristic of "just how horizontally opposed engines drive". After having the car for a month the check engine light came on and was told by a Subaru dealership that the ECU was flashed a week before i bought the car.
I have had the car now for just at a year and was not aware of Lemon rights.
This dealership will do whatever it takes to get you in the vehicle, and its clear that they do not properly prepare vehicles for resale.

The sales person, Matthew, was great, enthusiastic and gave us a thorough description of all the different of the 'fit' that we purchased. He was very helpful during the test drive, and well-organized in helping us through the paperwork.

The sales department is amazing especially liang. She helped us throughout the whole process from financing to even showing us the car when it was pouring. I would not recommend however there cleaning department. When they cleaned and got the car it had minor marks and we had to send it back again. Liang however made sure everything was done to our satisfaction.

Took a used car that's still under warranty in for investigation/repair. Service advisor was able to understand my concerns and quickly decided that the matter was indeed under warranty coverage. Repair was done in 3 days. Will take the car back for regular maintenance.

Darrell and team did a great job servicing our van. They were friendly and were able to fix the issues we came in with. I'd return to this location for service again.

Bobbie did a great job for my service at Honda. Got me in and out at a reasonable time! Also checked up on me periodically to make sure I had updates on my car. Defiantly my go to guy!

The whole experience is great except my honda ridgline did not get a complementary vacuuming or car wash especially after spending $630. Because of that I gave you just "good". And honda does not offer a courtesy car again after paying lots of money there .

Clear detailed instructions as to what would happen today with my car. Overall a great experience.

I had a terrible experience here. Avoid like the plague. After telling my salesperson that my timeframe for purchasing a car was within the next 3 months he refused to allow me to test drive a second vehicle stating that "I need to test drive the car within 1 week of purchasing". I thought he was kidding and had just went to get the keys but after sitting around the waiting room for 20 minutes I went and found him to ask and he re-stated the same line. At that point I gave him back his card and walked out. I have been test driving cars of every make (trying to decide what to buy) for two weeks and this is the first time I have had a salesperson just stop helping me because they didn't think I was going to buy a car that day. If they are this bad when you are trying to give them money think how fun it will be to get a warranty claim worked on.

Horrible Experience!! They posted a Mercedes Benz s550 on their site and the next day I contacted ZAHI ABUKHADER about it because it was exactly what I was looking for. He said it was still there so we drove the next day after it was posted which was a 3 hour drive on a Saturday to go and look at it. We spent 2 hours talking about it and looking at everything, test driving etc. There were some things that needed to be done to the car before it was ready to go and we were fine with that because ZAHI ABUKHADER had promised that it was going to be held for us while it was being detailed and repaired. ZAHI ABUKHADER promised us about 10 times over the course of our visit in person that it was going to be fixed throughout the week and he would keep us updated on it daily. We left the dealership with confidence in ZAHI ABUKHADER because he had told us many times he would hold it and that even if somebody else came to look at it we would be the first to know and be able to say we want it so they couldn t sell it to anybody else. Eventually, we finished talking and left the dealership with confidence and planning on coming back the following weekend because that is when ZAHI ABUKHADER told us it would be done. ZAHI ABUKHADER then told me on Tuesday that it was going to be sent out to the specialist the next morning to get everything finalized and wrapped up. Sadly, that was never the case and he sent us a message the next day at night saying it was sold when that morning it was supposed to be sent out to the specialist and that he had no control because another one of his co workers sold it. All the promises he had made and trust he earned was then instantly lost. Not only did he lie about holding it but then we went ahead and contacted the General Manager and he told us ZAHI ABUKHADER was the one who sold it. He lied multiple times in person and over the phone! Never in my life have I experienced such an unprofessional and unclassy salesman! I can t believe I m writing such a horrible review when Saturday all I had to say about this dealership was positive. Purchased from many different dealerships in my life and this one was truly the worst and most disappointing by far! Wish there was a button for a ZERO star because I do not even think ONE star is worthy.

I had a great experience at Honda of Serramonte. It was my first time servicing my new car. Xavier helped me out. He was very nice and had great customer service. He even gave me a 10% discount since I didn't have any coupons. My car was in and out in about an hour. I plan on going back to Honda of Serramonte for all of my car services.

Zahi was excellent! Things take a while (as they inevitably do...it's always going to be a process). But everyone we worked with was so upfront, kind, professional, and supportive. I didn't feel pressured with upselling -- Zahi understood what I wanted and gave me a few options to choose from. It was a pleasure doing business with you and I'll be back.

Every person that worked with me was really friendly. Only problem I had was the accessory add-on's and and the electric power steering icon showing up after purchase.

The sales staff had no respect for the timeframe with which i wanted to buy a car and kept spamming me with phone calls after. Horribly annoying.

Marcin and Aung are very professional and efficient. They made the process of trading in one car and buying another quick and easy. I definitely recommend this dealership.

Brian went above and beyond in helping me with the services with my car. He was honest about what was needed to be done to my car without being overly pushy. He truly cares about the safety of his clients. He was very pleasant and knew what he was talking about. There was problems that I was unaware of prior to the visit that he shed lights ht on and I m glad he did because I never would of knew what I needed to replace. Thank you again for your professionalism and it was such a pleasure working with you Brian!

As soon as I came in, the service advisor, Oliver, helped me out with a huge smile and made me feel like I've been going to Honda of Serramonte for years! It was a pleasure coming in and interacting with the other staff as well. They really took care of me and my car so you know I'll definitely be going back!

Go TO YELP FOR FULL STORY!Buyer's beware! These professional manipulators will lie to your face and hide a lot from you. I went here ready to buy a brand new car. The finance manager Jimmy corhorsed me into getting a used car with only 22k miles on it. It was EVERYTHING I wanted. Leather seats, heated seats, Sun roof, v6 engine. Now the car was listed $16,995. But, Jimmy talked me into financing THE car with a 12.45% interest rate, which means that I would have paid a total of $27,950.00 if I had not paid the car off. I decided to pay the car off 30 days from drive off out the lot, after realizing I was lied too and tricked into a car note!That is crazy right? Because it was night when Purchasedthe car I missed some minor damage and tiny dents by the passengers rear view mirror, until I had signed all my paper and they brought the car out washed up. I noticed the chrome wasn't clean and dull looking, so they took the car back and buffed it out and got it cleaned up. When I noticed the damage my sales guy Kirby brushed it off as it's minor. BUT IT WAS NEVER DISCLOSED TO ME! Needless to say, me and my son had been there for over 4 to 6 hours no dinner and we were hungry and tired so, under duress and lies I fell into this car deal,just ready to go home and feed my son and myself. I even offered Jimmy and Kirby I could COME back tomorrow, they said this car will be gone by then. I just wanted a good car and a great deal. Before I signed the deal I asked them if this was a local owner? My sales guy Kirby said yes. I believed him and TRUSTED them. When we left the dealership it was 8 or 9pm mind you the dealership closes at 6pm.So, we were mentally exhausted no one even offered us any food. WE CAN GET YOU IN THIS CAR TONIGHT WE HAVE YOUR BEST INTEREST, THESE ARE THE LIES THEY TELL YOU. I GAVE them a very hefty cash down payment with a $500.00 trade in on my old 2001 Honda Accord with 150k miles but ran good. We were tired and ready to go home in our new car. It was around 930pm when we finally got home, upon driving down our small hill garage area "WE COULD HEAR THE BRAKES CRYING"! I WAS MODIFIED AND COMPLETELY DISAPPOINTED WITH THE ENDING DEAL. THE VERY NEXT DAY I TEXTED AND CALLED AND EMAILED THE FINANCIAL MANAGER JIMMY AND THE SALESMAN KIRBY. NO ONE EMAILED ME BACK. KIRBY texted me back but it was Christmas holidays & New Year's holiday and we were being wrongfully evicted from our HOME so, I was stressed & swapped as a single disable mother. KIRBY was gone the month of Feb. 2020 so, last Thursday March 12th, 2020 I had an appointment to finally get my brakes fixed. To only find out this Serremonte Honda dealership was going to try to take advantage of me and tell me I am responsible for the brakes. I explained to them the situation on March 12th 20 and Jeric in the service dept.Tried to tell me a long list of things that needed repaired attached to the brake repairs.
I was side swapped & dumbfounded when The repair dept.Tried to tell me the brakes were wear & tear on the vehicle & I was going to responsible for paying for all repairs.

I was welcomed with smiles, great coffee and professional help. The car was serviced and ready to go just as promised. Much better than other dealerships I have been to.

My service adviser Eric Thom did an excellent job in handling a major repair on my Clarity Fuel Cell. He arranged my rental car and kept me updated on the progress. Thank you Eric for being so professional and personable.

Extremely bad customer care! The sales person told me not not waste his time! What the hell? Is this the best customer service! There is always a nice way to behave to customers no matter what. I went to so many car dealers and he was only person so rude. I was almost ready to purchase the car but his one sentence don t waste my time changed my mind. There are so many other car dealers in the city. Why to buy from a rude place who doesn t give respect to customers. Never go back to this place ever!

Darrell was very helpful. Had a B1 maintenance that was finished in 2 hours.

I just wanted to say that Zahi was a big help when purchasing our 2016 Honda Pilot. Zahi showed us how to use the car and its features. When it came to signing the paper work the finance person (so sorry forgot his name!) was very clear about how much we were paying and when it came to warranties and other protection he did not pressure us to buy; instead he provided us with as much information as possible so that we could make an informative decision. Zahi then came back and walked us to our car. He congratulated us and said to call him back personally if we needed anything. All in all a great experience.

Bobbie (Santos) fit me in last minute and was so patient with me. Thank you for making me feel welcome and for taking such good care of my car!

Kevin was very helpful. Getting my new C-RV experience with his help was awesome.

Radley helped me get my car fixed and make it to my appointment on time. He was able to finish everything ahead of time and made sure it was done right. I will definitely go back there because of he made things easy for me

If you want to buy a New or Used car!!! Just look for one person in this dealership!! LOOK for only MARCIN PENDZIALEK!!!! You wont go wrong with this guy. He will make you go home with your dream car with big smile in your face! Easy transaction, no pressure, no hustle! No shady stuff!! Best of all easy to talk to!! Honda serramonte is place to be because of this guy!!

Went there on saturday to do oil change and tires rotation. Anjar and his team took really good care of my car. Very satisfied!

It was pleasant. We had our questions and concerns answered. Staff were friendly, efficient and didn t seem pushy and aggressive.

My service advisor, Bobbie is excellent. He have very good customer service and he's very friendly. He takes good care of our vehicle and even sends us follow up email afterwards. Excellent customer service.

Sales Consultant, Ken Luk, was amazing. I have been leasing from Honda for 24 years now and this was, by far, the best experience yet. Ken was very accommodating and worked around my unpredictable schedule, he never tried to pressure me and he took care of everything quickly and efficiently. Thanks so much Ken!!!

Great experience with Marcin. No pressure, soft sell. Fair price. Didn't try to upsell me. Knowledgeable, patient, personable. Worked his butt off to get us the exact car we wanted the same day from another dealership. This would be my first stop if I were shopping for a Honda and I'd ask for Marcin. Best car buying experience I've had in 40 years.

I take my car to store at last Friday 05/04 . And I choose one of VIP package for my oil change which includes oil change , and it took very long time, but they give me discount for that very thanks for that !and also I come back at Saturday to my car wash , and it took long time to finished and also they said help my vacuum the interior but they didn t when I got my car still dirty and look like they didn t vacuum anything inside .

Fast service. Complimentary shuttle home was great.

I understand it's better to make an appointment when servicing your vehicle but Liela made me feel really unimportant. When I arrived before 10am, I was the only car in line and nobody helped me out. Other than that Darrell was awesome!

My service rep Bobby and the staff Ray who pick up my car both were very nice and helpful. The place was very pleasant to wait for my car got done. It was an EXCELLENT EXPERIENCE FOR ME, will go there for next service again. Highly recommend to my friends and everyone!!!

I bought my Honda Odyssey in to be checked for a trip to LA. Darrell Wilson, the service advisor was great in making sure everything was in working order and safe for my long trip. He knew I was budget conscience so he made sure I got the best deal for the money spent.
I will definately return to service this car as will as my other Honda car.

I went for the first service of my Honda CR-V and it was a great experience. I interacted with Xavier. He was most helpful and heard me patiently and his responses were very professional. It was evident that he knew his stuff really well. Xavier helped me with the best rates available for the first time user and it was just the cherry on the top. I am definitely going to visit them for my second service too.

Great customer service, very polite, and attentive.

This dealership made me feel great about my recent car purchase. Marcin was a wonderful sales representative, low pressure process, and negotiated a deal relatively quick.

Excellent communication and customer service, all around it was a wonderful customer experience.

I purchased a new Honda civic from Honda of Serramonte. I found out online that they had the exact configuration I was looking for on the lot, so we stopped by. Everything about the sales process was excellent and straightforward. We had Andy as our salesman and he was superb! These guys are a volume dealership - so they are real pros and won't jerk you around. Despite my very specific set of features I wanted, they gave me an excellent price on the car. We were in and out in just a short period of time with a brand new car. I would highly recommend them to anyone looking for a new Honda.

We bought a new Honda Fit. The salesperson got back to me in a timely manner. The other person we test drove with never got back to us or answered emails to him. So...we went with the other salesperson. Got the car we wanted for the price we stated. The paperwork was tedious and time consuming as all I wanted to do was drive the car! Bought the warranty and hope that Honda is a lot better than Stewart Chevy dealer. We go to Putnum in Burlingame just to avoid Stewart.

I worked with Rod (Roderick) Valencia in purchasing my Honda CR-V. He was extremely responsive and made the buying experience easy. If I were to purchase another Honda tomorrow, I would have no reservations doing so at Serramonte Honda from Rod.

Tight b@stard only do shuttles in 5 miles now... But the service staff seem good.

Buying a car has always been a lengthy and somewhat stressful event. The sales agent Kris made my purchase experience as pleasant as possible. Serramonte has a superior inventory level, so they had the exact one I was looking for.

I would like to thank Serramonte Honda and Bobby Santos, Service Consultant at Serramonte Honda, in particular for a fast and reliable service of my 2016 Honda Civic Touring. Bobby was very professional and nice. My car's A/C stopped blowing cold air and he gave me an honest estimate of the cost in case if the warranty didn't cover it. Mechanics found out that the problem was in a condenser's hairline fracture with no sign of outside impact. Warranty covered the part replacement and coolant recharge. They had the part in stock so in couple of hours I was leaving the dealership with the new part installed and coolant added at zero cost to me. I was even offered to have my car washed. Again I would like to thank Bobby and everyone at Honda for great service. Keep up with good work.

Had a very low pressure delightfully easy experience purchasing a previously owned Honda at Serramonte Honda. Marcin is a professional, genuine & fair and he made the negotiating straightforward and he even saved me money. Ken in finance got me into my car quickly and the signing process was the easiest and smoothest I have ever had at any dealership. I highly recommend this Sonic group (and Marcin & Ken).

Big showroom with great service. They also buy used cars from different brands, even luxury brands.

Honda was extremely professional from the beginning to the end!

I called and easily scheduled my first appointment over the phone. One day before my service date I had to call in and reschedule and they were very accommodating and fit me in a couple days later.

Right when I brought my car in an employee greeted me at my door, took my keys and whisked my car away. It was a complementary service since my car was brand new. They explained clearly what was going to be done to my car and even offered me a car wash!
In less than one hour, I helped my self to some coffee and watched tv in their lounge and my car was ready to go! I could've went to another Honda a mile away from my home but I don't mind driving a little further to Honda Serramonte for their superior service and quality work!

Oil change service causes more than two hours........................................................

Excellent service all the way around. My experience at Honda of Serramonte was by far the best car purchasing experience ever!

We purchase a used car from Honda of Serramonte and was worried that it could give us problems as the car we would be purchasing was used! But with the help of Charles Pruitt - Sales Consultant he insert we was making a good buy! Now I have to say once we had the car for 1 day we started to have problems with the car, so I called Charles Pruitt - Sales Consultant and have to say Charles, Sales Manager and Service Manger all have taken car of any of the problems we have had with the car. I have to say that Honda of Serramonte really do care about there customers! We could not be more happy with our purchase!

My wife and I had a great experience at Honda of Serramonte. Abbas was our sales associate and he was fantastic. We got a great deal on the car and highly recommend Abbas.

Shane was great to work with and it was the quickest and easiest car buying experience I have had.

Staffs were very kind and helpful for us to first visit and followed up all requests without delays by phone, emails and text! I finally decided to purchase new car here!

Great service. Special thanks to my service representative, Teddy Mui.
Shuttle ride was great too.