4 years ago
First, to be fair, the staff are very friendly and...
First, to be fair, the staff are very friendly and greet you when you arrive. I bought a 17 Civic EX coupe from them new and the salesman moved heaven and earth to get the deal done. I was very happy......WAS. My wife and I recently tried to trade my 19 GMC truck for another Civic, an Si coupe this time. A lot of nagative equity on my trade was my one big hurdle and I had no money to put down. I TOLD THIS UP FRONT my salesman, I even told the very same thing to the lady that set up my appointment. My wife and I drove over 70 miles to try and "negotiate" a trade. The payments were perfectly where I wanted them, but.....oh...wait....the salesman literally told me that that was with at least $3,000 down! I TOLD THEM AHEAD OF TIME that I had no money for a down payment! When I bought the car back in 17 this was not a problem, nor was the negative equity. Did they try to get me more for my trade, or did they see if we could do the deal with no money down?! NO, nothing........just a speech telling me how the negative equity was a factor. Strange, I could have sworn I TOLD THEM THIS UP FRONT! Back in 17, the salesman tried literally everything to earn our business and after 3 times, he got more for my trade and a deal was made. I was happy and said I would be back to deal with them. After the "this is what it will be, that's it" I got this time, I will never set foot in their building again! NO effort was made to get me more for my trade or try to get the deal done.....ZERO effort. After a 70 mile trip, they can keep the car and I will tell everyone how they didn't try one time to get more for my trade or even try to make a deal. Chevrolet and Nissan dealerships have worked their rear ends off trying to help me. They TRY at least. Never again.