This was my first car from Holmes Honda and the buying experience was superb. Cori Normand and Carlos Gutierrez couldn't have been more helpful. I got the exact car that I wanted at a super price. I would recommend this dealership to anyone in the Ark-La-Tex area. It would definitely be worth the drive to come over and check out the fantastic deals.
Had a great experience easy simple and quick, all I did is find what I liked and they took care of the rest. If you are looking for your next vehicle and looking for a hassle free atmosphere go to Holmes Honda. Thanks Layne, Will and Tyler.
I wish we had received as good of service as everyone else here! I guess we have poor luck...We brought our car in for service after it broke down one morning and wouldn't start. We were informed the fuel pump had broken and it would be replaced and the vehicle should be fixed up by the afternoon. Later that day we never received a call, and I understand it's irrational to expect a more major service to be done within a day, but we never even received an update on the vehicle. We had to call them a couple hours shy of closing time to receive an update on the vehicle and were told the part had to be ordered and the car now should be done by the afternoon the next day. Fast forward to the next day, we received a text message saying the vehicle was ready for pick up around 11 am. Thinking nothing of it since most everything now a days is relayed through email or text message instead of a phone call, we didn't bother to call and verify that the vehicle was ready. We then drove 45 minutes to Shreveport to get to the dealership and find out that the text message was sent in error, and it would be about another hour before the vehicle was finished. Not wanting to drive all the way back, we hung around Shreveport for another few hours until deciding to check in on the status of the vehicle in person since we hadn't received a phone call or any contact about the vehicle. (Its approaching 5:00 at this point now) We are told that the part that was ordered was dysfunctional and another fuel pump had to be ordered and now the car wouldn't be ready until the next day. Flustered with all the inconvenience and confused as to why no one could contact us over the several hours we spent waiting on them, we then headed back home planning on picking up the car the next day as promised. The next day we received a phone call that the car was ready and drove back to Shreveport only to find out we were being charged 85 dollars more than the original quoted price. When I questioned it (I was not being a belligerent client but merely questioning) I was told by the front desk agent that the person who quoted us and the manager (though I didn't ask for the manager, mind me.) were both out on lunch and weren't available to explain the charges. The front desk agent was apologetic, and I know he was just the messenger, but the whole experience was very frustrating. I didn't even ask to speak to management or anyone regarding it, I just forked out the extra money knowing it was effortless to expect courtesy for the inconveniences and we needed the vehicle. I've worked in various customer service for years, and I understand there are hiccups and miscommunications. Honestly, things rarely aggravate me enough to write a review about a poor experience. ( Cause what good does that really do, anyway?) but hopefully at least management will place regard on this and better serve future customers, especially when hundreds of dollars are involved.
Josh Mayfield helped get my daughter into a 2019 Honda Civic. The process was quick and painless and he went above and beyond by knowing all the ins and outs of the car. He showed her how all the gadgets worked and taught her how to adjust the settings to her liking. He even made sure her phone was hooked to Bluetooth before we left the parking lot! Thanks a lot, Josh! We will definitely come see you next time we are in need of a car.
I worked with Michael and he was great in teaching all the features on vehicle. It was a great buying experience. Thank you Michael.
Kam at Honda was very helpful and helped with all my needs and requests I appreciate everything and most definitely will recommend friends
I had a wonderful experience with Holmes Honda thanks to Seth Pitre! As soon as I arrived he came out and greeted me. After test driving 3 vehicles he patiently helped me make the best decision for me and my two baby girls. He was very knowledgeable and answered all questions and was very straight forward. Holmes Honda was my first stop and I left there with my 2014 Honda Accord the same day. So if anyone is interested in buying a vehicle from Holmes Honda ask for Seth Pitre!! He s the best !
Had a great experience purchasing my pre-owned 2015 Honda Civic. Kameron, the salesman who assisted me, was extremely helpful with assisting me and answering my questions in a very straightforward and honest manner.
John Young was fantastic. I would recommend him to anyone thinking about getting a Honda. He is a straight forward and honest guy that went out of his way to help me with my purchase. I will be going definitely be going thorough him for all my and everyone one I know future Honda needs. Definitely the best salesman I've ever dealt with.
Luther was excellent at helping me purchase the perfect car for my father. He explained everything in a concise manner and made our buying experience very pleasant. If you are looking for a new car, stop by Holmes Honda of Shreveport and ask for Luther.
Luther was an excellent help to my purchasing a vehicle. He was knowledgeable on every aspect of the car, and made the entire purchasing process a comfortable atmosphere. He did everything he could to make sure that I was a satisfied customer.
I have purchased many a vehicle and various brands over the years but there is NOTHING to compare with Holmes Honda and our new 2018 Accord Touring. The dealership and staff are first class with total focus on the customer. MEGA THANKS to Preston Langley for his expertise as my sales person and to Mike Delacerda for profound help as well.
Stephen Bryan is an amazing salesman and is very patient, attentive, and helpful. He went out of his way to make sure to get me in the car that was best for me. Please go to him if you need to purchase a vehicle!
Best experience I've had buying a car! Huge thank you to Shereka Richardson and Holmes Honda for making something so nerve wracking so simple!
Friendly staff without any of the pushy sales practices you see at a lot of places. Johnny Norton was my salesman and would use again.
I recently purchased a 2019 Honda Accord from Holmes, Staff Kameron Kennon was very polite helpful and understanding of my need. I would recommend anyone looking to buy a car to come to Kam at Holmes Honda.
holmeshonda.com
