Hilton Hotel Fort Worth Review

A tired hotel with tired staff.

The building is lovely, but the hotel is badly in need of an update/refresh (old carpets, 1980s/1990s paint, and heavy furniture all over), and the breakfast staff on the ground floor were practically invisible when we stayed there this week. We had to ask for coffee twice and eventually had to go on the hunt for some. Our wait staff seemed uninterested in much beyond telling us that the buffet was the best breakfast option, and the food quality was not great. In the Executive Lounge the staff were very helpful but the food was deplorable: stale, stodgy pastries, puddingy yogurt, quite nasty coffee, and artificial coffee cream. Can't we serve real cream or even milk these days at Hilton?

My first day I was out at a conference from morning to 3:30 and returned to find that my room had not been touched. I sat down and then my door flew open: the maid finally arrived around 3:45! What sort of hotel experience is Hilton trying to give its guests in Fort Worth?

On my four attempt to determine if my credit card authorization form was received.
First attempt: Disconnected
Second attempt: Placed on hold for 37 minutes
Third attempt: Sent to voicemail
Not. Impressed.
Update:
Fourth attempt: Left a voicemail.....
Again. Not. Impressed.

Nice place they have kept it up. Very historic hotel, wish it was still the Texas hotel.

I was only there for drinks and a reception, the wait staff was rude, unprepared, and slow

Nice place. Catered dinner was great. Had a good time but disappointed that handicap had to pay for valet,!

Great location on Main and 8th, walkable to and from a variety of points of interest. Rooms are large, quiet, and comfortable but slightly dated. Beds are comfy with lots of pillows. Only complaint is no drinking glasses were provided.

Excellent service As soon as we walked in, we were greeted with smiling faces, and a genuine desire to assist us Near plenty of great restaurants and just a 10 walk away from the water gardens

Great historic hotel. Last place JFK slept before final trip to Dallas.

Good historical hotel and with its a reception full of art linked with history

Truly appreciate the customer service that was provided. Nothing was out of place.

The hotel is amazing. Went for drinks and the waitstaff was so friendly and nice!

Three room was spacious, and it had the best blackout curtains.

Great Place if you're looking to get away but still be close to home.
Business?
No Problem either they have you covered!

The rooms were very nice and clean the beds were comfortable the hotel is very luxurious and caters to a upper class of Society. This was the original site of the hotel Texas where our 35th President Kennedy stayed the night before his assassination the room that he stayed in is no longer in existence. My overall experience other than the price was definitely a good one it is a beautiful establishment with professional staff.

Well kept nice place in good location with some history.

Very cool historic hotel. Rooms are great. Excellent breakfast. Valet parking is very expensive. No pools due to historic designation. Elevators are a bit small.

Right in the middle of dwtn twn ft. Worth. You can really get a feel for the hustle and bustle of the city. Also has great dinning options at a walking distance.

Very nice visit in Historical site. Not as high end as many Hilton spots but clean and nice in great location for walking around in evening.

The hotel itself is nice and well located in the city. However, the ballroom that can be used as conference venue is one big freezer. It's nice and warm outside with people wearing shirts and shorts. In the ballroom we have people sitting with jackets and scarves, freezing. I even saw that some attendees brought blankets with them to keep warm. A few attendees also started to developed a cough. My hands are freezing, I forgot to bring gloves. We have been told the hotel can't control the temperature in here. Unless you host a conference on fridge/freezer combinations or winter fashion, you might want to look at other options. Rooms are really nice and can be heated, which is great. Staff is very friendly.

I have very mixed feelings on this hotel. The hotel is beautiful and has very spacious rooms. Great location as well. My complaints are the unhelpful valet staff, the blaring horns at 7 am from valet staff, and the rooms are noisy. If you stay here ask from a room on the back of the hotel, so you will not be awaken by constant car horns. Also, don't expect the valet to get you a luggage cart or assist you with luggage. Overall, it's a beautiful historic hotel and is worth a try.

Very nice hotel, clean rooms, great staff. Parking wasn't ideal, but it worked as we were able to get what we needed in walking distance.

Went for a work party, so I only saw one of the ballrooms. Very nice inside and clean lobby.

The staff was very helpful. My flight was delayed and they checked me in over the phone so I wouldn't have to worry about missing check in. My stay there was very comfortable.

Great staff, accommadations and location in the heart of downtown.

I checked in yesterday and it was flawless and without any delay. The hotel location is amazing and I thought the room was big and comfortable. Now for the bad. I woke up to shower and get ready for work and noticed that the water tempature was cold and ice cold. I ran it on HIGH/HOT for 5 to 10 minutes and figured it would warm up but that never happened. I had to take the coldest shower ever on the coldest day of the year so far. I have two more nights ahead of me there and I sincerley hope that this is fixed if not I will be asking them for a room at another hotel in which they will pay for.

The lobby of the Hilton was fabulous, although I may not be able to give an accurate review of the rooms, they are splendid, for the brief moment I was inside of such.

We were there this past weekend for a business trip and it was just okay. The rooms are neat and cleaned and the staff are friendly. There's an older gentleman who work there and he is extremely friendly and welcoming (also full of personality). Kudos to the valet workers for their hard work especially in the cold rain.

This isn't a big deal, but on their website they listed "Peter Thomas Roth amenities" (which I was actually excited about because they have amazing poducts); however, it was no where to be found but instead they provided a completely different brand. I suggest they should update their website since they're no longer offering this amenity.

My main complaint is that the ac/heating unit was so loud! On the first night I found myself waking up every 20 minutes or so. The next morning I went and talk to the front desk about the issue and the young lady told me she'll have the engineering team take a look at it and if they can't fix it they'll move us to a new room. However, nothing was done about it, which I just let it go because we only have one night left.

I do love the the executive room which they provides alot of drinks along with basic breakfast and snacks. I believed to get access to this room you must stay in a executive room (not sure).

Overall, my experience was just okay...nothing to brag about nor is there anything major issues.

**For the Hilton GM, here's the link to where it stated Peter Thomas Roth. Under "for your convience," the very last item listed on that category

I was not there long. I went for anime north Texas. The hotel itself I'm sure would have been very nice but because of the convention it was dirty and smelly.

Great room, clean and spacious! Bed was super comfortable!

Beautiful, historic hotel in downtown Fort Worth. Spacious, quiet rooms and elegant lobby. At Your Service usually picks up when you need assistance from your room, which is only helpful for front desk relations. Other than that, it is hard to connect with the party you're trying to reach.

Briefly stopped here on a Saturday night. Front desk staff seemed reluctant and annoyed to help me. Bartenders were very polite and courteous.

Booked adjoining rooms for me/my husband and my 9 month old and 4 year old and found out upon arrival none available even though the reservation folks I spoke to that morning told me it was not a problem. It was aweful explaining to my 4 year old why our room was no longer available and we had to leave. Staff was less than sympathetic other than the very nice concierge who conveyed his disconcern over the issue. So disappointing.

Beautiful hotel and close to all the entertainment!

Fantastic location, large rooms clean bathroom, great customer services, great deals, well maintained and furnished...

Enjoyed the stay at Hilton. Rooms were nice and clean. Beds comfortable. we had a nice view from our room window. Breakfast was great. The staff were nice,friendly and courteous. A little pricey. Other than that we enjoyed the stay. Definitely would stay here again..

Located in the heart of downtown Fort Worth with everything within walking distance. Cheap and courteous valet parking payable by cash or card. Beautiful interior and very welcoming staff that very much so want you to feel at home and relaxed. I love it every time I come here.

Amazing staff, best ever in Fort Worth. Walked in JFKs shoes while at the hotel. 5 stars.

Very cool historic stay. Spacious rooms, very clean, huge Tv s.

Accommodations where top notch, and service was great.

Was there for a company Christmas party. What a beautiful place.

Beautiful hotel, with nicely appointed rooms. Bed comfortable and great staff!

The Hilton downtown is really nice. Right next to the convention center so if you're there for a convention then it's super convenient.

Great location with historic significance. Definitely deserves the Hilton name.

Great staff and great location with easy access to all the Downtown Fort Worth amenities. Interesting piece of history is this hotel is the last place JFK slept. Would stay here again.

Anime North Texas event. Didn't see much of the hotel, but was clean and seemed nice.

We've been here 3 different times and had excellent service every time! Steve, the director of food services, provides exemplary service! Thanks Steve!!

Beautiful hotel excellent buffet breakfast. Very helpful staff

Excellent Hotel especially if your Diamond Member. Very convenient location, classy style furniture gives it a great historic look. Beds are very comfortable.

Very nice hotel. I stay here for A-Kon conventions. It s a nice short walk to the convention center. They do have to valley your car sadly. I wish their was a free parking lot. But inside the hotel there is a Starbucks!!!

This is a nice hotel. Easy walk to the convention center. The room was clean, minus the bathtub having hair in it. The internet worked well in my room. The breakfast buffet was good, but was overpriced. $30 overnight (required) valet parking was a bit obnoxious. But they were really quick about bringing the car up, so that was nice.

Its just so nice to be in a place so clean and beautiful. I love everything about this place!!!

My coworkers stayed at the Hilton. I only visited the lobby and wow. It has a beautiful entrance as you walk in. It is located close to all the restaurants and convention center.

Location was perfect. Took train down and was able to walk to everything I wanted to do. Staff was friendly, room clean and modern and price was reasonable.

Nice room. Nice Hilton honors lounge. Great location. Nice staff.

Thin walls you can here next room over couple having sex . Lol . No thanks . The hotel needs a make over and rooms need to be updated . Friendly staff and great valet service . Hilton can do better . This hotel is going down hill . The 11 th floor had a sewer smell . Not good .

Hampton Inn & Suites
3 + up

Front desk staff was not good at all. Room was not ready when we arived at 4:30. Concerarge was very kind and helpful. Valet parking personnel were wonderful, they really tried to get your car to you as quickly as possible. I didn't like that you have to valet but that is how it is. Housekeeping and maintenance was kind. However, maybe they should not be using the elevators, especial when someone is on it. Room ac was making poping noise randomly, and was not working properly. I wouldn't suggest this hotel at all.

liars.. all of them! go to Omni or sheraton don't waste your money on this trashy place.

Large rooms with comfortable beds and friendly staff. The lobby is very impressive.

This place is a good choice to choose from when it comes to the lodging in overnight. I like the way that doing what I arrived for as well as being served didn't while here didn't cost too much to enjoy. If your looking for something in these parameters then this is a good place to go. Connected to this building is a Starbucks as well as a Ruth's Chris restaurant.

First company banquet dinner. Great food lovely environment--especially ceiling light fixtures. Unfortunate wait to close bar tab--somehow, despite having card in hand, my information was not in "the system," so I had an awkward wait.

Extremely old and nothing works as it should... the AC did not work properly, the tv signal was the worst I have seeing in my life and the room smells bad. Overall I give the place a 1 star hotel.

I attended a fundraiser luncheon for a local non-profit. I've attended many luncheons and conferences at various venues locally and nationally and I honestly can say this was the worst experience. Starting with the temperature; it was warm in the lobby and as we moved to the open area upstairs for appetizers it became even warmer. This was only the beginning. When the actual luncheon began the staff hadn't completed the table setup so we were standing in the hall while they pulled out tables. Still not the bad part. So here it is, the entire luncheon the wait staff made every noise possible while entering and exiting the kitchen. From dropping individual plates to entire trays. Clanging plates and glasses as they served guests. And talking to each other the entire time. Several times during the lunch the wait staff talked to each other at the back of the room not concerned that they were being loud and disruptive. I was extremely shocked by the poor service and wonder if it was purposeful. If your planning an event do not use this Hilton!

It was good. Everything was acceptable. WiFi was slow.

I stayed here for 4 nights. Comfy beds, huge rooms, great customer service, very clean. I personally loved the rooms decor and attention to details and comfort. Plus, absolutely beautiful views of the city. I just sat in the giant chair and watched the sunset every evening. Definitely recommend.

The rooms were very clean and sleek, good location near the convention center.

Had to call front desk about an issue I was having. The front desk guy Joseph helped me with my issue and was very knowledgeable and was extremely polite. 5/5 Will stay here again.