Original situation: Bad business. Come in, test d...

Original situation: Bad business. Come in, test drive and the sale guy didn't want to sell the car with the price he quoted me through email. He said it was a mistake. How convenient! This dealer loses our business forever.

Retification from the dealer: Bill, the manager, has reached out to me personally the same day to work out the deal within our budget, which was still a bit higher than the price I got quoted for. Next day we came in and was helped by Jorge and Charles, the two staffs there. Both were very friendly and efficient to help us get the car we want at the price we hoped for. Thank you for all three to help bring back my trust to the business to do the right things. Mistakes do happen but please do have staffs communicated as quickly as possible and offered rectification right there and then. It has been a bumpy ride for us but we've got what we want and we're happy now. Thank you again!!!!!