My husband and I are currently going through the w...

My husband and I are currently going through the worst car buying experience with Toyota of Sunnyvale. If you are considering buying a car here I would take your business elsewhere. We decided a minivan was the most logical vehicle for us as we have a 2 year old and I am currently 9 months pregnant. We found a used one we liked at Toyota of S.V. We live in Aptos and made the trip over the hill to look at it. We took it for a test drive and we both liked it and agreed it had everything we needed. However, they told us they had ordered an O2 sensor for it but the van would be ready for pick up the next day. We decided to proceed with purchasing the vehicle anyway as we didn't think that would be a problem. We got all the paperwork squared away and they even said they would reimburse us to fix the fog light. We wrote them a check for the full amount and headed home with the understanding the car would be ready the following day. My husband made arrangement to get a ride to work since he works in Cupertino and was planning to swing by after work to get it. All seemed well until my husband started calling to confirm he could pick up the van. It took many attempts to get through to speak with someone and when he did they said the part had not come in and now they were waiting for another part as well. This seemed odd as there was no mention of another part being needed. I checked our account and sure enough they had already cashed our check. The following day my husband continued calling and left several voicemails with management to find out what was going on but they were all left unanswered. This continued into the next day when he finally got a hold of our sales rep who told my husband the parts still haven't come in. My husband was finally able to speak with a manager and explained the situation. The manager told my husband the vehicle was in the back because it was not ready to be on the sales lot. My husband told him that given the circumstances we may have to terminate contract. All the manager had to say to that was "well if that is your prerogative". Clearly they are not concerned with customer satisfaction. Suddenly the part magically came in and our van would be ready for pick up that day. We thought this would be the end of our ordeal but a short time later we received a call from our sales rep saying sorry it was the wrong part and they didn't know when the van would be ready. We are left feeling cheated and frustrated which is not how you want to feel after buying a vehicle. We are trying to give them our business but they have made it very clear they do not value us as customers. We did finally get a call from one manager who actually apologized but said there wasn't much he could do. He also told us the car wouldn't be ready until Tuesday, a week after we had purchased the car. This seems completely unacceptable to me and we are very disappointed with our experience. We are now wondering if the van has other issues that they weren't forthcoming about. This is the last thing we want to be dealing with as we are anticipating the arrival of our new baby.